Novotel Pune Nagar Road — Hotel in Pune

Aradhnya, as an F&B associate, brings a refreshing sense of sincerity and enthusiasm. She might not say much at first, but watch her for a moment and you’ll see how focused she is her eyes scanning, her hands working, her attention finely tuned to every guest. One afternoon, when the restaurant was full and slightly chaotic, I noticed Aradhnya managing her section with quiet confidence, remembering preferences, serving with care, and handling pressure like someone who truly belongs in hospitality. There’s a lovely calmness in her service that stays with you.

Prasad from F&B is consistent and mindful. I remember how he brought water just when I was about to ask, or how he noticed when a guest seemed unsure and went over to help without being prompted. These quiet actions might seem small, but they make big differences in guest experience. Prasad holds the team’s spirit in his actions.

Chaitali from guest relations adds a layer of gentle polish to the team. She checks in at just the right times, asks thoughtful questions, and offers assistance in a way that never feels scripted. One morning, she noticed I had been working from the restaurant area for long hours and offered to shift me closer to a plug point and more quiet corner without me saying a word. She reads people well.

Hasti, also from guest relations, brings genuine care into every interaction. Her words are soft, but her efforts are strong. She moves around ensuring everyone is comfortable, and her warm presence leaves an impression. It’s not easy to manage the lobby and guest comfort with such ease, but Hasti makes it look effortless.

Vaishnavi (from reception) stands out with her kind voice and sharp memory. Even if a hundred guests pass through the lobby, she’ll still remember your last room number or preference. She has this gentle command that makes you feel welcome and secure. Her greetings never feel generic they feel meant for you.

Shrusti has a caring personality that reflects in everything she does. She’s one of those people who bring both softness and structure. During a small issue regarding room access, it was Shrusti who followed up not once, but twice, to ensure it was sorted. She doesn’t believe in half measures she gives her full attention.

Vaishnavi (the other one at reception) is equally charming. She greets everyone with warmth and works behind the desk with quiet dedication. I noticed how she comforted a child who seemed lost in the lobby, offering sweets and a smile. Those little things go beyond duty they come from compassion.

Pallavi has a sharp mind and a nurturing voice. She’s efficient in operations and quick in communication. Even during a long queue at check in, she kept things smooth by quietly rearranging priorities and communicating them calmly. She ensures things happen on time, and always with grace.

Anurag from the electrician team is a quiet powerhouse. When my bathroom light had a small flicker, he not only fixed it promptly but also checked every other light to be sure. He didn't just do the job he completed the experience.

Abhijit is methodical and quick. Whether it’s a television glitch or socket issue, he carries his tools like a doctor carries his kit. Polite and always willing to explain what he’s doing he gives you full confidence that things are in good hands.

Prasad from the electrician staff works with both care and curiosity. You’ll find him asking the right questions before solving anything, and that ensures no mistake happens twice. He treats every problem like a challenge and every fix like a personal mission.

Namdev has a bright smile and a deep understanding of the property. He’s been around long enough to know where every wire leads, and his troubleshooting is fast, clean, and dependable. Even if something small goes wrong, you know Namdev will handle it before it becomes a...

Bhupendra stands tall, alert, and attentive. There’s a strength in his posture, but his eyes are kind. I noticed how he always kept the entrance flowing smoothly, even during busy check in hours. A firm hand when needed, but always paired with good manners and clear respect for every guest. He is the kind of guard you feel safe around without ever needing to be reminded that he’s watching.

Vinayak holds a more silent stance, but his awareness is sharp. His focus stays unwavering throughout the day, and during the evening shift, his calmness adds a layer of peace to the otherwise busy movements. I once lost a small personal item, and it was Vinayak who spotted it near the gate and had it kept aside safely even before I returned to ask. That kind of awareness deserves every bit of appreciation.

Rima from the F&B team has a graceful touch in the way she moves through the restaurant floor. She’s quick on her feet, always attentive, and handles every situation with a steady rhythm. There was a time when a sudden change in seating caused some confusion, but Rima managed it so smoothly that everyone was impressed. Her presence makes the dining area feel both lively and secure.

Radha has a patient nature that suits her role perfectly. I noticed her way of quietly arranging tables, gently assisting guests with small questions, and always ensuring that even the smallest requests are taken seriously. She has a peaceful strength about her a quiet leader in the middle of the rush.

Levina brings a jolt of happiness just with her smile. There’s something very honest and endearing about how she works. Whether she’s pouring water, checking in on guests, or carrying trays, it’s all done with the same gentle energy. She adds to the overall comfort of dining, making meals not just about food, but about care.

Doloune, with his sharp timing and calm steps, is someone you can always rely on for flawless service. He’s got a subtle energy, always watching over his section without being intrusive. He remembers things like who wanted what and when and always delivers with precision.

Veisiinai is cheerful and driven. I noticed how she builds rapport with guests quickly and naturally. She remembers preferences, understands when to give space, and when to check in. It’s a quality that can’t be taught. It comes from truly enjoying the work and the people.

Sagar is the kind of team member who is everywhere, doing everything, yet still makes you feel like you’re the only guest in the room. His energy is high, but never overwhelming. His attention to the little things like noticing when someone needs help with a chair or offering an extra napkin before being asked makes all the difference.

Vekhe brings confidence to service. There’s a clarity in the voice when speaks with guests, and you can see that tasks are being taken care of seriously. Efficient, detailed, and very respectful. During one of my dinners, I received helped by getting a recommendation of the perfect pairing for the meal, and the thought was put into that showed me how much grind and efforts taken into the role.

Manoj, the Asian and Chinese Chef, is an artist behind the scenes. I had a dish that left me genuinely speechless the flavors were rich, deep, and so delicately balanced. When I asked who had made it, his name came up with respect. He doesn’t just cook he builds experiences through his food. You can taste his passion in every bite.

Budheswar Das brings the soul of continental cuisine alive. His seasoning, plating, and subtle flavor combinations show his mastery. The grilled chicken and creamy mash I had were simple, yet perfect balanced, rich, and thoughtful. His work has an old school charm that tells you how much love he brings into...

Krishna brings a sweet balance to the reception. With her friendly smile and soft approach, she makes you feel like your arrival is not just expected but welcomed. She’s quick, responsive, and incredibly kind with elderly guests something I noticed one morning when she patiently repeated directions for a gentleman who couldn’t quite catch them the first time. Her softness isn’t just in her tone, it’s in the way she makes people feel seen.

Juliet is a spark in the F&B team. She has a quiet charisma that grows the more you interact with her. She’s attentive and consistent, and there’s a thoughtful rhythm in how she works. I once mentioned in passing that I liked a certain type of Indian bread, and she made sure it was always there when I visited. There’s no show, no dramatic gesture, just small acts of kindness that mean so much. That’s who Juliet is genuine, thoughtful, and wonderfully consistent.

Vidya is all grace. She’s always composed, her steps sure, and her hands gentle when setting or clearing a table. I noticed how she makes sure everything is aligned cutlery, glassware, even the folded napkin. It reflects pride in her work. She’s not just serving food she’s building an experience quietly, detail by detail. One can sense that her presence lifts the standard of the space she’s in.

Bajrang has a grounded presence, someone you can depend on without second thought. His eye for detail is something to admire. During one lunch, I saw him discreetly fix a wobbly table leg while carrying out service at the same time efficient, focused, and calm. His attentiveness isn’t loud, but it shows in the comfort you feel throughout your meal. There’s strength in how steady and reliable he is.

Srichand from room service is pure warmth. He knocks on the door, and it feels like help has arrived. One night I needed an extra towel and some warm water, it was past regular hours, yet he came with a smile, asked if I needed anything else, and wished me a good night in a tone that stayed with me. He’s sincere, never rushed, and brings a homely feeling to every room he steps into.

Sawan brings with him this cheerful rhythm that lifts the entire corridor. He handles his duties with lightness and care. I saw him help a kid who had spilled some juice inside the room they were worried and embarrassed, but Sawan just laughed softly, told them it was okay, and handled it all with a grace that turned the moment into one of relief. His kindness isn’t just in his service it’s in the comfort he brings with it.

Parul carries a sweet honesty in his service. He is quick to notice and even quicker to act. During one of my stays, I was feeling a bit under the weather, and Parul noticed I hadn’t stepped out much. The next day, my room was prepared with extra tissues, and the water bottles were placed more accessibly. It may have been a small thing but I know it came from observation and care. That’s Parul watchful, caring, and always ready to help.

Virendra has a strong work ethic and a welcoming energy. His knock on the door is always polite, his manner respectful, and his attention to cleanliness is unmatched. The linen was always fresh, and the room always felt rebalanced, like he understood what comfort should feel like. He doesn’t just clean rooms, he refreshes them with warmth.

Ajay from security is like a quiet shadow of safety. You won’t always see him up close, but he’s always observing, ensuring every corner remains peaceful. There was a moment late one night when I stepped out briefly, and without being intrusive, he walked a few steps behind to make sure the area was safe. That presence so silent, yet so reassuring is what makes people like Ajay invaluable. He doesn’t just do his job he lives it with a sense of...