O Hotel Pune- Koregaon Park — Hotel in Pune

My husband and I had to wait a long time at the lobby for our check-in for a booking made a week in advance. Enough time to notice the head front- desk lady, in a pant suit, forgetting she is in the hospitality industry, constantly showing her irritation at a gentleman who was definitely waiting for a much longer time than us. The lady accompanying him sat quietly at the nearby lounge section. This particular gentleman would approach the front dest every 15 minutes, only to be barked at by the front-desk lady, telling him to wait a little longer. I noticed that every progressive encounter with the gentleman just made her more rude. Next was my turn. I will be lying if I say I wasn't already quite scared of approaching her. So I choose the second front desk person who was at the station next to our scary lady. This young woman is in an uniform and definitely better trained for the hospitality industry. I ask her my check-in status. She smiles and says yes, we could go ahead with my check-in. My relief is cut short when the scary lady suddenly decides that she is taking over my check-in process from the young woman after loudly admonishing her for making some mistake, unbeknownst to me. La! I smile at her. She is curt. She gives me a choice of 2 kinds of room and asks me to pick one. I softly ask if I could have a look at the rooms before I decide. "No" she says. After a pause she adds "You have to choose right now." I pick, aghast and disappointed. I want an end to this horrifying situation. A rather dark passageway leads us to our room. A room with two separate single beds pushed together, very uncomfortable for a couple to sleep on (as my husband and I later find out) a bathtub and window walls with a striking view of the tree tops of green koregaon park. Being a claustrophobic I look out to see if the window walls opened or a balcony perhaps. Neither! I tell myself not to panic. A bedside panel that controls more than 10 different light sources in the room doesn't include temperature control. The air-conditioning is either full blast or off. The bedside table top had several beverage ring stains. The beautiful recliner lounge in the corner had dusty shoe marks on it. On, ringing for the housekeeping staff, an elderly gentleman showed up, sharply dressed, very polite. He was unsuccessful in clearing off the ring stains, perhaps too old, the stains, however pretty much successful in dusting off the shoe marks on the recliner. Tiny particles of dust, formed a cloud against the window walls of glass with the magnificent green view. Cough! cough! I thought as I forced myself to focus on the view. When I informed him that I'm unable to locate the place where any hand towels might be, the housekeeping gentleman nodded politely, swiftly walked to his magical housekeeping cart, standing outside at the galley, reappeared with two neatly folded hand towels and placed them by the washbasin. Night came, we froze despite the warm duvets. Come morning, we walked to the breakfast buffet, a pretty sad affair in itself, very limited spread, just the saddest looking chicken sausages I had ever laid my eyes on and boiled eggs, in the non-vegetarian section. However, by my 3rd breakfast, I found that, I could persuade the person behind the saute counter to slice up my chicken sausages and fry them further with any of the many condiments on the omlette tray. The sausages could finally be eaten. You could also ask them to make you pancakes and top them up with whipped cream and chocolate syrup, plain old honey, if you prefer, all available at the bread counter. In conclusion, paying close to 8000 Indian rupees for a night I would definitely wish for better behaviour and service by hotel staff, cleaner rooms with all the appropriate necessities and much better food. Final tip. Ask for rooms on the higher floors if you want to...

Worst hotel to ever stay in. They claim its a 5 star, but the rooms and (extremely rude) service is worse than a 2 star. Unfortunately I had to stay in this hotel with my family. We would have ignored if there were say 1 or 2 problems. We dont complain easily and try to cooperate. But in this hotel almost everything is pathetic.

Let me start with the rooms (we had taken 4). There are no plug points besides the bed. So you have to go to the study table, bend down (yes!) And then plug in your charger and keep the phone there. Can clearly see this hotel isnt designed for the elderly. Electricity in the room keeps going again and again in almost every room. When complained, the fellow rudely said 'Aap log hi card ko dhakka maar rahe ho warna nahi jata' (you people are purposely moving the card else electricity wouldnt go)'. Fortunately the light went thrice right in front of their staff. The room was occupied by two 85 year old who can hardly walk with support. Imagine power going off again and again and the rooms are designed soo brilliantly that even youngsters will bang and fall somewhere or the other. They then put 2 cards and the power was stable. Now in room 2. Everytime a person rings a bell, the power goes off. Imagine how funny this hotel is and its l called a 5 star! Secondly, AC was just working even with the power. We were sweating in the room. Again their staff gives rude replies and starts arguing that 'aisa ho hi nahi sakta (this isnt possible)'. Fortunately even this time, the power went off multiple times in front of their staff. We were already fed up. They again asked to change the room. A moron staff girl named 'Shreya' rudely said that 'Power cut is not a big deal, if by chance the whole city faced power cut then we would anyway have to bear so stop complaining, change the room else keep facing the problem'. This is how their 5 star service is. Finally we changed the room and moved all our luggage. We had specifically gathered to watch the IPL finals with our whole family which we couldnt cause of all these issues. Now lets come to room number 3. Tub leaks. So we couldnt use the tub. The water just wouldnt fill. Also in all rooms the tubs are outside the bathroom and there are no locks even inside the bathroom. Basically they think only couples come here and also couples have no privacy of their own. The lights placed besides the tub were hanging cause they had lost their fitting. All the plugs were placed far from bed and at our feet level, so to even start a kettle, one has to bend fully and on the switch from almost floor level. We asked for cups, they said 'we have already given 2 cups by default, we cant give anymore'.

Let me also add, we reached the hotel at 2 30 pm and the rooms were not ready!

There are more complaints from all my members and Ill be adding here shortly.

Even at the reception, many other guests were fighting there with the front desk on multiple occasions which clearly shows that everyone is facing problems and this hotel is pathetic.

We asked the manager for refund and clearly that they dont wanna do since their main business is stealing the money before giving the rooms and then we customers are trapped.

Im gonna pass this review to all my friends and family and also I hope this google review reaches everyone so that one doesnt have to suffer the way me and my family did. Totally avoid this...

Very demeaning, atrocious front desk staffs.

1st December 2023, one of worst start of the day in my life!!!

Worst, rude, manipulative and business minded front desk staffs. Stay arrangements for guests attending her son's engagement ceremony was made by my Pune friend at O Hotel, Koregoan, Pune from 29th Nov' 23 onwards. It was mentioned that 3 of us would be arriving by 8am on the 1st of Dec and the rooms were to be alloted to us immediately after checking in. 2 of us were flying in from B'lore and 1 was driving down from Mumbai. Inspite of prior instructions the lady in front desk refused to give us rooms saying their checkin time was 12pm n after much discussion she asks us to adjust with the other wedding guests in their room till 11.30am n later she would allot us 2 rooms as per the list. When asked about pre-booking charge she immediately asked us to pay ₹3600/- n on paying she alloted a room to us. My friend was told about this n she called up clarifying with the manager that we shouldn't be charged n to allot us the rooms and to refund the amount, which was done by one Mr Mac immediately. Later my Mumbai friend arrived at 10.15am n was at front desk at 10.20am inspite of this she was refused the complimentary breakfast. Though the breakfast timings are 7.30am to 10.30am. Lunch was also organised by my friend from 12.30pm to 2pm. When we went down for lunch once again we are told our names are not there in the so called list n we need to pay for our lunch. We agreed n whilst having lunch my friend walks in with her husband n was shocked when the lunch bill was given to us. This made no difference to the staff, who merely said sorry n walked away. The overall environment of the hotel is not lively unlike other places that I've stayed. We friends checked out of the hotel immediately the next day itself after being treated so badly by the entire front desk team. We shifted to Lemon Tree Hotel, Vimananagar n completed our Pune stay relaxing n in a more comfortable atmosphere. Please think twice before booking into O Hotel. Koregoan, Pune- it's not at...