Sunderban Resort & Spa — Hotel in Pune

We originally came to this property with friends to have munch at the santé spa restaurant, and longered on for the ambiance and shops gardens etc. just loved the tranquility. ||||The next week I decided to take a respite after my Ayurveda pulse course was over if need be to be a bit closer to family friends, and my gurus Ayurveda clinic. and chefked in solo late one evening and paid the whole days rate which was much more than online and they weren’t willing to compensate. The breakfast also could be served fresher and earlier or to have the option of non breakfast as they charged me an extra 500 rs for breakfast which I was ordering separately at a very high cost from the restaurant. It is definiy overpriced for service but the place is peaceful. ||||Rooms (58) need improvement with renovations paint small electrical and thorough cleaning and sheets towels changing. I had to help them and show and literally ask for everything. ||||Even the garbage clearing was lacking despite having requested daily 930 am room cleaning. There were actually 4 of the 10 days I was there days that it never got done. It was quite a disappoint in that respect. |||| It seems as if the owners or management just care about the money as they hassled me daily for extra on advance payments for the next day, and overcharged the laundry bills saying they’d creditbst the end as I had already paid extra for my room. This was refused at the end by Vijay the manager who had actually promised he would see it was done. ||||So I am actually owed at least rs 3000, and unfortunately I’m both sure the labour staff will receive any of this as I was going day by day for however long I was staying -which is unheard of on on this caliber of hotel industry. ||||Servers at the restaurant and cleaning wait staff seem to wait for tips or expect it, otherwise delayed refused to do the service. I prefer to tip at the end of a king stay based on the entire staff as a whole, and it was interesting to see what motivated their work. ||||The santé staff was helpful but it seems communication between departments (buildings on the campus) needs improvement. |||| Cleanliness and proper inspection or testing or checking guests would be good, as few were picking up cold and coughs and parasites from the ?spa/restaurant kitchen?/shops/Osho center? …||Also smokers light up wherever they pleased. ||||Finally, the slightly loud but pleasant music until 1130 pm some nights from the restaurant was a bit of a disturbance if you take the rooms nearer to it. ||||Overall renovations needed. ||||Thankful for this experience and peaceful stay, however if the above could be handled you’d get my full rating. ||||And inspire if the above, we did very much enjoyed the free roaming animals (peacock, cats, birds, etc) and the landscaping is very well maintained. ||Also the elder staff (above 55) were also very kind and always smiling and looking out for me. I appreciated...

The Unफेंक Reviewer

Friday 1:00pm check in… first impressions was WOW 🤩

Located next OSHO Commune, this place is super calm, quiet and soothing. If you are looking for some tranquil this is the place to be.

Check-in experience was regular. Could definitely would have been more welcoming to match the ambiance!

The Studio Rooms are located on ground as well as 1st floor. Ground floor rooms have a balcony which open directly to the front big green lawn and have sufficient privacy between rooms. However, the first floor balconies are more private and do not open on front lawn and are half grilled.

The room cleaning experience was good. They did they a good and quick job without distracting your stuff.

When asked for service at reception, they would take quite some time to fulfil those. So you can say housekeeping service were slow.

There are 2 in-house restaurants Santé and La Magio. Santé mainly focuses on deliciously healthy food options and La Magio is purely Italian restaurant. Both are slightly on the higher side for your pocket but it is exception food for sure!

Breakfast was included in pur packing and it was served as a buffet in Santé restaurant’s beautiful ambiance. The breakfast itself was too amazing consisting a mix of South Indian, North Indian and Italian salad breakfast.

You can eat there or order room service.

However, beware of ordering room service. My order was screwed up and mushrooms were added when I had specifically mentioned no mushrooms because of mushroom allergy so, we ended up hungry in the middle of the night. The person admitted to his screw up but, the restaurants were closed by that time, so we were told money will be refunded to you, which they did but of course that wasn’t enough.

On knowing the issue, the reception did offer us if we wish to order from Swiggy/Zomato but by 12am and this incident, we had lost our appetite!

In the morning we had to explain the issue again show them proof etc., it was a whole story to get ₹550/- and some respect back again!!! We experienced that some of the staff is carefree and immune to the customers’ needs

All in all despite the carefree staff, the slow housekeeping service and the issue with food in room service, the experience definitely was a delightful one due to ambiance in the surroundings, room and restaurant.

Also, there is an in-house yoga studio, tango classes, four fountains spa with in-house guest discounts, clothes shops for men and women, jewellery shops and natural...

Beautiful location, fabulous hospitality and memories galore

Stayed here for 2 nights and this was my first time at the property. Had an absolutely fantastic time. The room- was a garden access room and was really good. Good size, everything works well and the layout works. Access to the garden area and views to the Lawn are a big bonus making it a very tranquil place to be. House Keeping Staff was fabulous to keep the room clean and also ensure we had everything we needed.

The Yoga Center- well fitted out. Very thankful for this complimentary service.

Breakfast at Santé is plentiful with fresh food, great service front Staff who knew exactly what we wanted. Staff was so courteous and friendly always with a smile. Made the morning pleasant. We also had dinner one night at Dario’s and it has great variety and meets a wide food pallet.

The spa facility is also good. I had a message and there, therapist was very attentive and gave great service.

We also spent both evenings for drinks at the bar and it’s the most relaxing spot with wonderful service,

Overall people and venue has made this the most enjoyable memorable stay and would come back again. I wish I could remember more people’s names to thank as they were all with a smile and wanting to ensure the stay was a...