OYO 1159 Hotel Chandra Prakash — Hotel in Rajasthan

I checked in the hotel Chandra Prakash, Udaipur on 10.11.2015 at 8.00 am and checked out on 12.11.2015 at 9.30 am. So I stayed there for two days along with my family (3 persons). I called the property manager through Apps on 9th Nov morning and informed him that I would arrive at the hotel on 10th Nov at 8.00 am and requested for an early check in. I also informed through OYO Apps that I would check in early 3.00 am-6.00 am. The property manager and OYO confirmed that they would keep the room ready for me for early check in. In the contrary and to our disappointment when we arrived at the hotel on 10th Nov at 8.00 am we found that no room was available. We were told by the hotel staff who was there at the reception that the room would be provided at the standard check in time that is around 12.00 noon. I insisted that since prior intimation was given to them, I must be given a room. Then they agreed to give me a room on (room no 106) which had some problem –they said- but since there was no option I agreed to take that on temporary basis. The floor of the room was full of water leaking from toilet; there was no towel or toiletries given. After calling room service twice I got only one towel for three persons after waiting for 30 minutes. In the evening room no. 104 was given to us whose entry door is fitted with a broken lock, walls are damped ,only one set of toiletries was given for 3 persons and one has to be mindful about his head because of the low door height specially in toilet also it appeared that they did not change the bed sheet , pillow cover etc. after the last guest left because they were full of body hairs. My wife called the reception /room service to change the linens. There was absolutely no response for next 15 minutes. She called again for follow-up but the staff showed his displeasure in that. After 10 minutes one person came to change the linens but he kept on complaining that the linens were fresh only in spite of showing him the hairs on the bed sheet and blanket cover. The free Wi-Fi was erratic, very slow and was given to me when I enquired about it. The free breakfast menu is fixed without much choices and one has to pay extra for a good breakfast. On 12th Nov morning we were not provided with breakfast coupons since they were confused and they thought we had breakfast 10th Nov morning , actually we did not take any breakfast on that day, after much explanation we got the breakfast coupons. The biggest surprise we got while checking out- they charged me additional Rs 600 for the filthy room they provided me for the early check in, which they did not mention when they provided me that room ! I did not agree to pay the additional amount and I called the help line of OYO but the lady who received the call insisted that I must pay that, she did not try to understand my explanation at all. I had to rush for the bus stand to catch a bus at 10.00 am, so I did not have time to argue with them much. I handed over my Credit Card to the manager, and after few attempt they told me that their Card reader in not working so I have to go to an adjacent shop for this payment. The amount was Rs. 5008/- , since I was in a hurry I entered my pin code without much checking, took the card receipt and went away. While going to the bus stand i suddenly noticed that they have charged Rs 5800/- instead of Rs.5008/-, I again rushed to the hotel from midway to claim that. They however paid me the balance amount. I would like to convey you that this hotel is being run by few inexperienced and unprofessional local lads, there are no standardized facilities there which a guest will look for and it must be delisted from your list. OYO should not introduce such nonsense things without a...

Our aim was to visit as many places in Udaipur, so we wanted a place that is close to city center so we can visit spots and come back to our hotel room get fresh,take some rest and again move out. Also a place close to the city center means we can come back to the room late at nights. The place we choose was the best in these respects and was quite economical, safe and the people staff were quite cordial. They have a room service and restraunt we did not take any service. I had asked my friend for the bike (The best way to move around Udaipur is by bike as the roads are narrow the bike is the most convenient mode of transportation ). The hotel provided me with a parking place. All and all a good experience They need to improve in some areas and make small changes that would make the place more...

The rooms are good and the location is decent. However in a tussle between OYO and Hotel, the hotel guys are disappointed with the prices on Oyo app and that shows up on their service. When we walked in, they said the price we paid is too low and declined to service.

Our package included breakfast and they denied us breakfast - this was the worst part. They asked us to talk to OYO and not to them. The OYO service as usual is worst and they took ages to talk with a clear lack of ownership. Finally, they didn’t resolve it.

The breakfast spread was very basic with just Paratha and Poha and nothing else and they still asked for 250 bucks per person.

Coming to the hotel itself, it is a pretty good property with good rooms and...