Novotel Chennai Chamiers Road — Hotel in Zone 9 Teynampet

This is my second time staying at the hotel. Before going into detail on different touchpoints and exceptional service provided to my family and me, what makes this hotel beyond words can describe is the STAFF on this hotel. They made our stay memorable and turned moments into memories.||Check-In / Check-out(Front Desk & Bellman):||Upon arrival at the hotel, the bellman and security at the drop-off point welcomed us warmly and helped us with our luggage. Mr.Vinoth checked into our room and didn't take much of the time. Since we arrived early, he released the suite room for us to drop off our luggage since we were going out for lunch. ||The other two rooms were ready once we got back to the hotel. Interestingly, Mr. Vinoth paid detailed attention to my requests and arranged them accordingly. I always believe in the art of customer service is good listening and delivering them within your means to the customer. Mr. Vinoth justified that. There were other Front desk staff whom I spoke with, who helped me with other requests which I asked. I just would like to thank the whole front-desk team for your exceptional customer service. ||The checkout was super smooth and I had multiple peculiar requests with my booking, checkout, and payment. The front desk listened to them carefully and executed them accordingly. They went the extra mile and updated me on my bills even after I reached Singapore. This act of service is called exceptional service delivery. Great job on the team and you are key assets to the hotel. ||Thank you Mr Subrata for your kind gesture, smile, and customer service at the lobby, door, and with our luggage. Your greetings and smile can turn someone's bad day into a good one. Keep up the excellent work with your greetings and smile. ||Housekeeping:||The housekeeping team did an excellent job to ensure the floor corridor and rooms were in tip-top condition at all times. I would like to compliment a housekeeper(Laby, sorry didn't get her name). She is beyond words. Her warm smile and going the extra mile to check with Customer on their needs and fill them accordingly is commendable. Customer spends most of their time in their room. It's important for the Customer to feel at home and stay in a clean environment with necessary amenities. The housekeeping team played an important role in that and this lady did an exceptional job. My apologies once again that I didn't get her name. ||There were small defects which I gave my feedback and the housekeeping management and the team rectified them instantly.|Food Exchange(Breakfast Resturant)Most of the time we were at the restaurant for our breakfast and I must say the selection of food and quality is really good. The staff's attention to detail is really on the point and they ensure that all customers are taken care of. ||In-Room-Dining:||The hotel has a good selection of in-room dining for their Customer. The staff and chef are accommodative to modify the menu to the Customer's dietary/special request. Star Hotel needs to be flexible to customer requests. The team did an excellent job on that. It took about 20 to 25 minutes for the item to be delivered to the room. ||Hotel Security: ||No doubt the hotel security team played a vital role in ensuring the hotel security was never compromised by checking the cars entering the hotel compound etc. Another interesting factor I would like to compliment the hotel management is that they trained them in excellent customer service too. The whole team did an excellent job. Specifically, I would like to compliment Mr.Govindaraj for his warm and smiley welcome to all Guests he never fails to ask how is our day and farewell us by saying great day ahead. This is remarkable coming from a security officer. ||My Heart Felt Compliment:||I had been writing reviews on Trip Advisor or share with the hotel on my experience during my stay. For the very first time, I writing a specific section on staff. Mr. Pavieen, there is a reason why you are a management staff in this hotel. Your level of attention to detail, active listening, ever-say-no attitude, exceptional customer service, Quick problem-solving skills, and teamwork made me witness the top management quality in you. There were several opportunities I had the chance to interact with Mr.Pavieen. But I would like to share one incident in which he is an excellent manager. I had a Guest who visited the hotel lobby and I offered to buy him coffee/tea. My Guest declined as he was rushing to somewhere to meet somebody. Mr Pavieen was in the lobby and noticed my request to my Guest. While myself and my guest were having our conversation, the lobby staff came and offered two water bottles to me and my Guest. Mr Pavieen anticipates and goes the extra mile to arrange water bottles. He took my Guest as his. I only experienced this kind of service at hotels like Sofitel, Raffles, or Ritz Carlton. |||Another compliment for Mr. Krashna who is truly amazing with his customer service and ensures Guests like me needs are addressed accordingly. His assurance made me at ease. Noticing from the Guest's point of view, Mr Krashna and Mr Pavieen played excellent teamwork in ensuring their customers were well taken care of. |These two gentlemen are truly an asset to the hotel and I wish more success to them. Keep up the exceptional work Mr Pavieen and Mr. Krashna. ||Conclusion: ||What makes a hotel or resort great is the people. You may have a great product or service for your Customer. If your people can't deliver them, your brand name won't be recognized as per your company vision, mission, and policy. This ended up in management failure. At Novotel Chennai Chamiers Road, The management doing an excellent job with your necessary training, and the staff is delivering exceptional customer service to the Customers. ||My heartfelt compliment and thank you to the team & management for making my stay a memorable one. See you in the future and wish you all more success. |Thank you. ||Best...

My recent stay at the Novotel Chamiers Road property served as a poignant reminder that "the eyes see what the mind wants," often leading to a distorted perception of reality. I found myself ensnared by this illusion when I booked a three-night stay. The first night, however, was nothing short of a nightmare. While the website proudly touts its signature rooftop and Asian grill, KooX – the first of its kind in Chennai – it neglects to mention the deafening music that reverberates two floors below, disrupting sleep until the restaurant finally closes. The corridors, too, were frequently noisy, compounded by a few housekeeping mishaps.

One hard lesson learned during this stay is not to blindly trust the term "upgrade" when offered by the front desk. It's essential to inquire what this upgrade genuinely includes, as the term has increasingly become a "verbal ego massage" devoid of real substance. Dysfunction and dishonesty reveal themselves right away.

Yet, experience has taught me that a rough start doesn't necessarily spell a bad ending. The key lies in identifying a competent managerial figure and communicating one's unmet needs directly, allowing them the chance to rectify the situation. This approach demands patience, often requiring a few hours for resolution. Such was my experience at Novotel Chennai Chamiers Road property. After voicing my grievances to the humble and receptive Housekeeping Manager, Mr. Praveen Kumar, he swiftly took action, personally overseeing the resolution of all issues within two hours and to my satisfaction. Mr. Kumar is truly a man of his words. Additionally, he conducted a follow-up visit alongside the Guest Relations Manager, Ms. Khushboo Sondhi, ensuring that I received the seamless hospitality the brand promises.

I concur with other reviewers that the Food and Beverage department needs significant improvement, particularly in the quality, taste, and service factors. Moreover, it is crucial to train staff and interns to incorporate the human and hospitality elements into their roles, all while maintaining attention to detail and avoiding chaos in the first floor Food Exchange All-Day restaurant. At a reputable brand like Accor and its member, Novotel, every staff member should understand what it takes to excel beyond the basic job description.

Another aspect that is worth mentioning is when arranging car services for guests through third-party providers, the Hotel must ensure that the drivers are thoroughly vetted and well-versed in social etiquette. Drivers should engage with guests only when invited to do so, avoiding intrusive behaviour and refraining from soliciting personal information under the guise of casual conversation. The Hotel should also hold third-party providers accountable for any instances of client dissatisfaction.

In conclusion, my experience has underscored the importance of promptly addressing any issues with management rather than silently enduring them and expressing dissatisfaction post-stay. If concerns are not raised, managers may presume everything is satisfactory, as no one would interfere with what appears to be a smoothly running operation. I look forward to returning to this property to witness its growth and to interact once again with these two exemplary...

My recent stay at the Novotel Chamiers Road property served as a poignant reminder that "the eyes see what the mind wants," often leading to a distorted perception of reality. I found myself ensnared by this illusion when I booked a three-night stay. The first night, however, was nothing short of a nightmare. While the website proudly touts its signature rooftop and Asian grill, KooX – the first of its kind in Chennai – it neglects to mention the deafening music that reverberates two floors below, disrupting sleep until the restaurant finally closes. The corridors, too, were frequently noisy, compounded by a few housekeeping mishaps. One hard lesson learned during this stay is not to blindly trust the term "upgrade" when offered by the front desk. It's essential to inquire what this upgrade genuinely includes, as the term has increasingly become a "verbal ego massage" devoid of real substance. Dysfunction and dishonesty reveal themselves right away. Yet, experience has taught me that a rough start doesn't necessarily spell a bad ending. The key lies in identifying a competent managerial figure and communicating one's unmet needs directly, allowing them the chance to rectify the situation. This approach demands patience, often requiring a few hours for resolution. Such was my experience at Novotel Chennai Chamiers Road property. After voicing my grievances to the humble and receptive Housekeeping Manager, Mr. Praveen Kumar, he swiftly took action, personally overseeing the resolution of all issues within two hours and to my satisfaction. Mr. Kumar is truly a man of his words. Additionally, he conducted a follow-up visit alongside the Guest Relations Manager, Ms. Khushboo Sondhi, ensuring that I received the seamless hospitality the brand promises. I concur with other reviewers that the Food and Beverage department needs significant improvement, particularly in the quality, taste, and service factors. Moreover, it is crucial to train staff and interns to incorporate the human and hospitality elements into their roles, all while maintaining attention to detail and avoiding chaos in the first floor Food Exchange All-Day restaurant. At a reputable brand like Accor and its member, Novotel, every staff member should understand what it takes to excel beyond the basic job description. Another aspect that is worth mentioning is when arranging car services for guests through third-party providers, the Hotel must ensure that the drivers are thoroughly vetted and well-versed in social etiquette. Drivers should engage with guests only when invited to do so, avoiding intrusive behaviour and refraining from soliciting personal information under the guise of casual conversation. The Hotel should also hold third-party providers accountable for any instances of client dissatisfaction. In conclusion, my experience has underscored the importance of promptly addressing any issues with management rather than silently enduring them and expressing dissatisfaction post-stay. If concerns are not raised, managers may presume everything is satisfactory, as no one would interfere with what appears to be a smoothly running operation. I look forward to returning to this property to witness its growth and to interact once again with these two exemplary...