Cottonwood Boutique Heritage Otten — Hotel in Bandung City

There were 24 of us frm Singapore. If only the twin room were to be a bit bigger, they will definitely get a full 5 🌟frm me. But their family room was awesome. Bunkbed and how they decorate the room, 👍🏽They have Netflix in the room which for me was already awesome, but my children were enjoying other apps too. Very likely since it is relatively new, everything was working. A/C was good, toilet all good.

Apart frm that, kudos to the staff manning the hotel during our stay frm the 6th till 10th of June 2023. They successfully kept our room and the area outside clean, all of them were so helpful and pleasant. Always smiling whenever walking pass us.

Having a cafe was a splendid move. Nice coffee, pastries & sandwiches frm morning till 9pm. Even the cafe staff were awesome. Pleasant and helpful. That was very useful to us. And off course street food, korean, local resto, marts and a small shopping mall is actually a walking distance away.

I strongly...

Mixed Experience at Cottonwood

We checked in late at 4 pm and were relieved to find the process smooth and efficient. Our room, 105, was a letdown, however. It felt small and lacked any distinctive features.

On the positive side, the room came equipped with plates and utensils, which was convenient for our food orders from Grabfood.

Unfortunately, the bathroom was a major disappointment. The hand shower was super dirty, the toilet was cramped, and persistent urine odors lingered despite our efforts to clean the floor. The towels provided were also uncomfortably small for adults.

Additionally, we found hairs on the bedsheets, indicating inadequate housekeeping.

Our interactions with the staff were also underwhelming. While checking in was seamless, some staff members seemed unfriendly, particularly a lady at the breadd shop, whose demeanor was unwelcoming.

Will I be staying here again?...

Heard all nice reviews about this place, but now we really experienced what all the buzz is all about! This is trully a hidden gem of staycation place in the center of Bandung. The room, cleanliness, comfort, price, proximity to all good places are TOP NOTCH - no more arguments about that - all excellent! But the most outstanding one is the service quality from the staffs: starting from check in, asking extra towels, extra pillows, toilet tissues, etc are wonderful - super kind and helpful! As the cherry on top, you'll find a very nice, small but cozy coffee shop and bakery next to the lobby - they have great collection of coffee and non-coffee drinks with keto breads & healthy pastries choices. Definitely will be back for the next family...