Bali Beach Hotel - Sanur — Hotel in Denpasar Selatan

This is a really really really old hotel. I don't know how old, but it's definitely old. I can tell from the building exterior and interior. I stayed here for two nights, and there are so many things wrong with this hotel and staff. Let me tell you how it went (when you start reading, you gotta finish it) 👇

Right from the start, we came in the lobby. We were greeted nicely by a lady. Then she said the reception is on the 2nd floor. We went upstairs. There was only one person, who was helping another customer (a man). I waited for a couple minutes. Then the lady who greeted us came on the 2nd floor with another customer and she was helping another customer checking in! WTH. We met downstairs and she just ignored me?? I complained immediately. She defended herself "she thought I was family member of the man checking-in" Come on, stop with your "ASSUMPTION" hotel staff. You could have asked instead of making stupid assumption in your head.

Then we came in to our room. The floor was carpet. You know how dirty carpet can be. Right then, I can feel the dirt on my feet when I came in. Also, the carpet outside bathroom was wet! The TV desk was full of dust! (See the pictures). I called room service immediately. After a few minutes, no one came. I called again, I waited. I called again. Oh man, I gave up. We went outside the hotel for dinner.

After we came back later that night, we called room service again, and thank God, someone actually came and cleaned it.

The first morning, we went downstairs pretty early for breakfast (actually the first people came to the restaurant). Our room wasn't listed in the breakfast list!!!! Dude! I paid already for two nights with breakfast. The staff asked for "breakfast voucher" and receptionist didn't gave us during check in. I told the staff to call the receptionist to double check. So he did. While my mom went upstairs to the room and tried to find breakfast voucher. A couple minutes after, my mom came back (without the voucher), and there were a bunch of people (6-7 people a family with kids I suppose) walked to the restaurant too. Another staff (a different one), greeted all of usssss. And again this staff "ASSUME" that we were all together and said "two rooms for your family." I didn't want to make a scene, but that was stupid to assume. Why do you assume instead of asking???? Then I raised my voice and said "No, we're not together with those people. We're from room 703. Can we now have breakfast?" How frustrating and how stupid! This hotel wasn't fully booked and the staff couldn't even manage a few bookings/customers. I guess the staff remember me then, and before I left the restaurant, I said loud and clear "we're here for two nights, and we'll be back tomorrow morning"

I was gone the whole day that day to Nusa Lembongan. I believe the only good thing about this hotel is its location. It's so close to the Sanur Port (access fastboat to Nusa Lembongan/Ceningan/Penida) that I could just walk there.

Another thing that I should highlight is their shower head (see pics) that's not a real shower head. Did I get unlucky to get a room with tiny shower head? Or all of the rooms have this kind of shower head? I don't know. But this is the first hotel I found in Bali with shower head like this. It's hard to shower with that, if you can imagine.

The second morning, we came back for breakfast. Wow amazing, they remembered us, and our room is on the list. They did breakfast quite differently that morning compared to the morning before. The food is more limited and I couldn't have both guava juice and fruit (I could only chose one). Okay I guess understand, the hotels are cutting budget, so it's reasonable.

Overall, you could get a better deal at some places else. This place isn't recommended. I would never come back here ever again. Hope you can learn from my experience. Thanks...

My recent stay at Bali Beach Hotel was nothing short of spectacular! Definitely will come back when we visit Bali again.

at first I didn't have high expectation because I saw some reviews but from the moment I arrived the staff was incredibly attentive and helpful.

Ms. Utari (the receptionist during check in) was very helpful and nice. I arrived with my baby earlier than the check in time, but she offered me to go to the kids club (it such a cool room with toys and montessori activities, they also have supervisor working to accompany the kids there) There are lots of kids activity every hour like kids yoga, drawing, etc. I was very impressed while waiting for my check in time.

I requested for early check in (they not promise I can get it due to availability) but I got it after 1hr of wait, everything that I requests was set up nicely in the room (crib, all my luggages arrived the same time). So after a long early travels, that was really helpful.

We also rent a car during our stay and the team at the lobby was very helpful with a free vallet parking, such a great facilities!

The highlight was the location-it's a perfect location, they have great facilities inside (kids club, gym, big pool, and also beach front) but if you need an emergency needs you can easily take a short drive to go buy stuff or go to the new mall that very close from the hotel.

The breakfast was really good with lots of options - we love that they have barista team that made customize coffee (you can choose drinks that you want during breakfast)

We had dinner one time at Roso Restaurant-cool experience, first time had fine dining with all Indonesian Menu. The services was amazing and very attentive to details. Great job!

Last, the room cleaning. I had doubt about it because I saw some review regarding the room cleanliness, but it's totally different in real experience! They literally clean your room 2 times a day sooo impressed! the first day I was confused cause when we returned from dinner, the bed was set up nicely again, then the next day they kept doing the same thing. Great job for the house keeping team! It's so helpful for tired parents with kids return to a clean nice room.

Overall, our family experience at Bali Beach Hotel was outstanding! and I highly recommend it to anyone seeking a top-tier luxury...

The worst hotel stay ever in our lifetime of travels!!!!

Nothing like the website represents, extremely poor rooms with toilets that require 6 flushes or more, taps that need a skilled plumber to operate and leak, aircon that does not reach ideal room temperature as the controls do not operate correctly, fused globes in the room and all about the hotel, 2 plug points in the room taken up by TV and kettle - no others available. House keeping lacks detail to cleanliness. Hotel in serious need of a major revamp.

Breakfast included but most of the available options are undercatered for and finish before most of the guests complete their breakfast (8:30). Staff are more concerned about keeping record of guest arrivals to breakfast than keeping the meal options available during breakfast. When this issue was addressed with staff member in charge, an insincere apology and a shrug of the shoulders was the response. Nothing done about rectifying the empty containers. No guest concern whatsoever.

A simple thing like the availability of pool towels for guests is a lucky draw. When questioned, "sorry finished" was the response. Not even an attempt to make alternative arrangements.

Most staff unfriendly and avoid guests, reception not willing to give a phone number for a local taxi service and insisted we use theirs. Their exploited cost for the same service was 250,000rp vs what the local taxi charged us 110,000rp!

A total damper on our stay. Will NEVER book in an Inna group hotel again, will not recomend to anyone I know and warn those to seek other options where value for money and guest concern at the very...