POP! Hotel Kelapa Gading Jakarta — Hotel in Jakarta

If not for my family’s event across the street, I would never have chosen this rude hotel and its unprofessional staff.

As a 2-star hotel, I didn’t expect luxury, but the treatment I received was shockingly poor.

To receptionist Sendi: Wear your badge and fix your attitude towards guests. You had the audacity to blame the guest and gossip with your coworkers in front of my cousin during bulk check-in—completely unprofessional and unacceptable.

To Diana, the Sales & Marketing Executive: You need serious training on how to handle customers, especially when they’ve booked more than 40 rooms. Instead of assisting us, you constantly blamed us during coordination and failed to deliver on your promises. There was no alignment between you and the hotel staff.

FYI, the same team manages bulk bookings for both Harris and Pop. To anyone considering these hotels, I sincerely hope you don’t experience the same treatment.

Absolutely disappointing. I will never return.

Initially, I planned to give the room and location 5 stars, but I’ll match my rating to the level of service this hotel provides—just 2 stars.

I booked two floors, but the rooms ended up scattered across different areas, even though the reservation was made back in October. Truly, truly disappointing.

Ascott, please provide better training to your staff to improve guest...

I recently had the pleasure of staying at a budget-friendly hotel in Kelapa Gading and was pleasantly surprised by the experience. Despite its affordable pricing, the hotel offered a comfortable and convenient stay.The room I stayed in was clean and well-maintained, providing all the basic amenities one would expect. The bed was surprisingly comfortable, and I had a good night's sleep throughout my stay. The staff were friendly and attentive, making the check-in and check-out process smooth and hassle-free.While the hotel's facilities might not be as extensive as higher-end options, they still managed to provide a satisfactory experience. The complimentary breakfast was decent, offering a variety of options to start the day. Additionally, the hotel's location in Kelapa Gading proved to be quite convenient, with easy access to local attractions and dining options.Overall, if you're looking for a budget-friendly accommodation option in Kelapa Gading that doesn't compromise on cleanliness, comfort, and service, this hotel is a solid choice. While it might lack some of the luxuries of more expensive hotels, it offers great value for its price point. I would definitely consider staying here again on...

This hotel is good for cheap hotels, i often stay here when i came visit jakarta. This hotels give you value money. But, for the people who first time come here... you have bring your tooth paste, by yourself. but don't worry, this hotel near mall "MKG (Mall Kelapa Gading)" so, you can buy it by your self. you can buy food in this mall too... the hotel and mall are connected each other. I have one trouble here once... this hotel refund is taken 1 month to processed, i almost forgot that i still have money that this hotel need to refund back to me. the communication for refund is take so slow respond. i have to call them by my self to get the reminder to them... this should be review back please by the hotel management. the others is good... the reception is good too... the others, i just know... even at room there is no freezer, we can ask to them to storage our goods at their freezer and it's free. for laundry, they don't have it. so you have to bring extra clothes or do the laundry at another place. For the traveler this is good hotels, low budget hotels, all you need for backpacker...