Somerset Sudirman Jakarta — Hotel in Jakarta

Do not go here!! Not at all 5 star, maybe 2 stars at most. Paying at least 1.600.000 rupiah or 100 euro is totally not worth it! Shame on this hotel!! What went wrong?RoomCons1. The showerroom was too small2. Multiple parts in the shower were poorly finished and fell apart when touching by hand3. The laundry line was broken4. Some floors near the bed were cracked and pointed upwards and were no longer smooth, walking on bare foot could cause cuts5. Only one kimono for 2 persons6. Pixel sharpness of tv7. No lotions, no Combs, etc., only basic essentials.Pro1. The view was very well. Using the pool and garden of Batavia appartments mainly as eye attraction, their own pool and the skyscrapers at the distance.2. DecorationPool, sauna, gymCons1. Closed sauna (multiple days)2. Gym had a lot of running machines but beyond that not a lot of heavy equipment, but still enough to train all muscle groupsNo options for easily ordering foods or drinks near the pool.Pros Nice pool viewVery hot small poolFoodWrong name plates per food itemVery cold food that should have been hot (28 celcius where it should be around 60 degrees celcius.) See picture proof of my heater camera.Cheap expensive sugar drinks, no fresh orange juiceOnly 2 types of fruit availableDrinking glasses had 3 different sizes but were not orderly fashionedFood Quality was lower then an avissa 3 star hotel. The vegetable mix was like an ocean of salt and all other recipes and preparation were made with the cheapest available products. A real shame to see and eat. Not one dish that was enjoyable.StaffHas still got to learn a lot. Compared to my stay in Okura Prestige in Bangkok these staff are lightyears away of how to interact and talk to customers.E.g. when checking out, dont speed up while there is nobody else around to check out.Also when the customer has complains do not give opportunities to let them be spoken out loud in the lobby. I did this with courtesy of lower voice, but another wont be this satisfied with the many problems in this 5 star hotel. This and also numerous other lazy attitude.Staff Not shocked at all of the numerous complaints, not even when showing proof. pictures were taken by the front desk girl of my pictures, but the problems not even checked out by themselves. It didn't feel as it was taken serious and probably the next customers will get the same errors.When i checked in there was a huge line to check in. There were two front desk open, while the third was closed. Instead of asking a person in front of me to be courted to their third check in, it was me that was guided instead, while the other people were waiting longer then me. Also the staff member that came to help me should have anticipated the situation already for time period and possible camera view of the length of the line, before these long queues started to exist. I checked in around 15:20.If it was up to me i would fire the head manager, do an entire room check up, fire or re-train all kitchen staff, replace food heaters that are broken or function badly and get at least a decent chef. Even a normal indo mom with no food education could cook better then this. The love for the food, service or customer is just not there. Even name plates for the food items were wrong in multiple spots. How much more can you be uncaring.Guards outsidePerfectAn other hotel named Kuretakeso kemang hotel in Jakarta has given me so far the best breakfast with sushi, but also best flavourable main dish.Still shocked of this to...

My husband and I came from overseas and chose this hotel because the reviews on Agoda sounded good. We spent two nights here, but unfortunately, we wouldn’t recommend this hotel.

The room was clean, but the shower was broken water sprayed everywhere from the shower hose. We also requested a room with a nice view, but instead received one facing an apartment, where people could easily see inside. The bottled drinking water in the room was spoiled; we’re not sure why they still provided it.

Breakfast was very disappointing it felt cheap and poorly prepared. The pastries were hard, as if they had been sitting out for several days. The sausage and salad were of low quality; the salad consisted only of dry lettuce, cucumber, paprika, and cabbage. There were only three kinds of fruit (papaya, watermelon, and melon), and the juices were not freshly squeezed. We tried the mung bean porridge, but the coconut milk was heavily diluted with water, making it taste bland. Because of that, my husband and I only had breakfast once, on the first day.

The location is also not very convenient. To reach the main road, we had to walk about 20 minutes. There are many street food stalls around the hotel, but we didn’t feel comfortable eating there due to hygiene concerns most food wasn’t covered, and traffic pollution was constant in the area.

One time, we booked a GrabCar and asked the driver to wait for us for about five minutes. Four security guards saw us talking to him. My husband went back to the room to get our passports while I waited in the lobby. When we came out, the driver had left and texted me that the security guards told him to leave. When we asked the guards about it, they said GrabCars weren’t allowed to park there, even for a short time. However, we noticed two Bluebird taxis waiting outside the whole time for other guests.

Lastly, the staff were generally unfriendly, none of them greeted us or said hello when passing by. Most were busy with their phones or their own tasks. Overall, we were very disappointed with our stay and wouldn’t...

I had come for a business purpose csnd stayed here for 3 nights.

Check in to the property was smooth. I had the Executive Room with King Bed and the size was decent. Importantly, a Balcony is part of this room. I had requested for a city view and was obliged with that request.

Rooms have enough charging points and there is USB cable charging too.

Breakfast was complimentary / included as part of my tariff. Not a great Breakfast though. Fruits - 2 varieties, couple of soups, Nasi Goreng (couple of varieties, but mostly with meat / egg), Bread and Croissant, Mix vegetable, Potato dish, Sausage, Fresh juice, Milkshake, Yoghurt and Egg options. However if you are. Vegetarian, very few options. I had requested for Frying thebrice along with some vegetables and spices and they turned down the request. However after much of persuasion, they accepted that and helped me that Dish for all the 3 days.

There is no restaurant available here. However, room service is available till 9.

Swimming pool - in fact quite large one, is available on the 7th floor. Not too many seats / chairs around it for relaxing. One thing they should strictly do is to ensure that the entry into the Pool is only after having a shower. (Which is not diligently done now)

You can get Blue Bird just outside the Hotel.

. A decent Hotel in the Sudirman area. If you get this around 60-70 USD, it's a good worth. Don't expect too much, but has the...