Golden Tulip Essential Makassar — Hotel in Makassar

I am writing this because of my disappointment with 3 day stay, Hopefully management see this and improve.||I've been stayed in golden tulip in many countries, but this is the worst. Check in took too long after going to room found that kettle was broken and dirty, water leaking from washroom washbasin, water pressure was slow like take ages to take shower. And the towels were dirty smelly and even stains easily visible. Stayed 3 days the breakfast service was disaster, that much big hotel and they have only one high chair in the restaurant which people need to wait to seat kids before they start breakfast. Food is not tasty at all except fresh fruits, even worse that they serve sugar next to coffee station which is contain ants and flies. Seriously in a branded hotel serving sugar in an open ceramic pot. I requested 3 times for high chair and told staff that if it is vacant please provide us which not happened afterwards I checked and asked staff his answer was ask management. May be he also fed-up with the management stupidness. There is no menu in the room to order. I cannot keep my kids hunger, I bought porridge from outside and called operator asked for spoon and bowl reply was YOU NEED TO PAY FOR EMPTY BOWL AND SPOON. I am not buying it I want to feed my kids, there is not even teaspoon in the rooms.||||AGAIN SAYING THT I AM WRITING THIS TO BRING THESE ISSUES TO MANAGEMENT NOTICE. HOPEFULLY THEY SORT THESE THINGS SO NO OTHER WILL FACE...

The hotel is okay, it looks good from the outside but it’s all a bit dated. The restaurant on the other hand is far from good. It looks like they aren’t used to guests here. We wrote our dishes on a paper they provided us because they didn’t speak English. After waiting for an hour the first meals started to come one by one so we had to eat alone since there was like a pause of 15 minutes between when the meals were served. After 2 hours and 15 minutes we finally all had our meals. They were okay, except for the spaghetti bolognaise, which they served without tomato sauce. They gave us each a bottle of water for the waiting. Luckily the staff was very friendly and they apologised like a 100 times. This is purely because they aren’t trained. They also weren’t in charge of giving some kind of discount/compensation and I fully understand that. But please, management of the Golden Tulip, really look at this and try to better the restaurant. It’s so sad to have such a nice looking hotel which lacks and good restaurant. Conclusively, I’d recommend you stay in the hotel, but try to eat somewhere else. There is a McDonalds 200 meters away, so I’d recommend you’d...

Let me say this is one of the cleanest hotel in Makassar especially when it's in the price range. The food quality was good. The Loby is clean and well maintained and cool. The room AC was very good and cool, we never felt uncomfortable in the room. The gym was minimal, but workable. Hot water was working well and the water pressure is very good.

The location is really good if you're here for leisure.. it's close to lot's of great cafe within walking distance. It's also close to Gelael, a very complete supermarket. Not far from the new Center Point Indonesia (still need to take online taxi for convenience).

And thank you for the Front Desk staff Kak Yana for allowing us to have early check-in. She's very helpful! Thank you.

In all my stay, I am really satisfied staying in Golden Tulip...