Banyualit Spa 'n Resort Lovina Bali — Hotel in Pulau Bali

This hotel has a really nice setting with simple rooms and reasonably clean. The gardens are lovely and the staff are very friendly, but they hardly speak english. This makes it very painful from trying to order a coffee to booking a massage, but there are sometimes 1-2 managers available that speak broken english, but it is still a struggle. Although it is a nice place the lack of english and cultural awareness (such as personal space and standing around and staring at you) makes the experience quite stressful.||||I also tried several of the beauty treatments and massage and they were all very bad. The girls have a general idea of what is involved, but they do not know how to deliver a spa experience, which is very important if the hotel advertises themselves as a spa. I booked an in room massage and it was average (because the girl was not properly trained) and a facial the next day in the salon. It was disappointing because it was rough (again because they have not been trained) and also not having understanding on foreigners expectations regarding privacy. We do not like having doors wide open while we are receiving treatment, being in view for people passing by, even if we are clothed. We also like therapists to leave the room when we get changed, but again this is near impossible to communicate. ||||Also, when offering a facial where the is a 30 minute wait for mask to dry I suggest offering the service in a quiet location and not walking in and out of the room leaving the door wide open. Also, the services are not what they are advertised as. For example, a head massage was not a massage but a rough hair treatment, which consisted of putting oil in my hair and washing it out. Honestly all treatments were unpleasant and I travel specifically to try out beauty treatments, but this will probably not be an issue for most other travellers. ||||My advice is for travellers staying at this hotel is to be patient with the staff and have your beauty treatments from other locations. My advice to the hotel is heavily invest in some cultural awareness training and customer service english for your staff and I think your overall rating will improve significantly because you have a good location and nice staff. Also, please remove the spa treatments because it requires significant investment into training staff properly and bad experiences will continue to effect your ratings and opportunity for repeat customers. ||||Keep in mind most customers will not give their feedback instead if they do not enjoy their experience they just won't return to your hotel and they won't recommend it to...

I dont normally write a review, but i will just do it this time since there was a plus and minor for this well known property.

The pool is huge and they have kids pool, room was classic and so so as I booked the lowest category, they were not having any alcoholic item yet after pandemic aside of Beer in the pool.

The food was cheap, but tasty, very worth on this

Front staff might need a little refreshment of greeting the guest even they are local or foreigner, a bit " welcome to bla bla bla or just a " good morning" would help a lot. Sorry I compared this to the bellboy, gardener and pool person, they were very warm and welcoming

Room amenities was complete from minibar, coffee amenities, water and everything, but there were just NO hot water in...

Saya menginap di hotel ini dalam acara reunian dengan teman kuliah. Kami memesan sekitar 5 kamar dengan masa inap 1 hari 1 malam.||Lokasi 2/5|Lokasi nya lumayan jauh dari perkotaan dan ketika kami keluar sangatlah sepi dan berbahaya. Banyaknya anjing dan orang orang yang menawarkan fasilitas menonton lumba lumba layaknya preman membuat kami kurang nyaman ketika ingin melihat pemandangan pantai keluar hotel. Akhirnya kami memutuskan untuk keluar menaiki mobil karena menurut kami lebih aman dibandingkan berjalan kaki.||Kamar & 3/5|Saya mendapat kamar 01, saya dipesankan kamar oleh teman saya dengan paket honeymoon bersama istri saya. Jika boleh jujur, ini pengalaman pertama saya dengan paket honeymoon. Desain kamar memanglah romantis, namun menurut kami desain yang ditawarkan membuat kami harus membereskan dan membuang sampah lebih, karena banyaknya bunga bunga di ujung kasur kami. Mungkin lain kali desain dapat diubah. ||Fasilitas & service 2/5|Fasilitas yang saya paling nikmati di hotel ini adalah kolam renangnya, kolam nya cukup luas dan bersih, saya menikmatinya. Namun harus disayangkan karena pada saat kami berenang terdapat manajer hotel yang melihat sinis kami yang enjoy pada saat berenang tanpa menyapa kami. Setelah kami selesai berenang salah satu staff memberi tahu kami jika kami tidak diperbolehkan menggunakan celana biasa untuk berenang. Kami tahu peraturan itu tapi setidaknya manajer dapat menyapa kami dengan senyuman dan memberikan teguran. Menurut saya itu lebih baik daripda diam dan menyuruh staff untuk menegur kami. ||Makanan 5/5|Kami memutuskan untuk makan malam di hotel ini. Makanan adalah aspek yang paling plus di hotel ini. Makanannya begitu enak, cita rasa asli nya begitu khas. Harga yang ditawarkan sesuai dengan rasanya. Sungguh cocok jika restoran di hotel ini dibuka untuk...