Villa Ceselle — Hotel in Anacapri

I’ve visited Capri many times and this was the worse.||The Good|The room has AC.||The Bad. |Basically everything else but especially the service and location.||Here is more details about what makes this a bad hotel.||Bad location for tourist|Not in the cute part of Anacapri|Internet doesn’t work well. Not sure it works at all. It never worked for me. However Capri is notorious for bad internet. ||Receptionist not friendly . Guess I’d sum the reception up as rude beyond believe. ||Pool: my booking said the property had a pool, but there is no pool . It has a hot tub. Literally. ||Plugs in room different work with any of the chargers. Which for me as a foreigner it’s feels uncomfortable not to have a phone in case something happens. ||Both ladies at front were rude beyond believe and when I told them my plans were upset. I’m sorry my plans aren’t to their liking but to each is own. ||They have access to a pool at another property which they arranged but when I told her I would only stay 2 hours she got upset and said guest stay for the entire day. You should just skip my pool if you will only stay for 2 hours. That instead of using the pool I should just go up have lunch and leave. How does that make sense? Spend money at the pool , not use it and leave. Appeared to me that they wanted to ensure that you spend enough on food and alcohol at the pool. They should sell the sun beds instead of allowing us to use them for 2 hours. The funny part was when we got to the pool it really wasn’t nice at all. Especially for the hype. Avoid. Who is she to tell me what to do and get a nasty attitude because I only want to stay at a pool for two hours. ||Of all the places I’ve stayed in Capri over the years this was honestly the worse hotel I’ve stayed at in Capri. It’s a skip. ||She also gave inaccurate information saying there was no ferry from Capri to Possitano.||Honestly the worse front desk staff of any hotel I have ever visited both during the day and night. ||It’s made the staff uncomfortable from entering and when we left we were sad. I don’t think anyone should be treated like this. ||The pool was disappointing at best. We get to the pool and it’s not even that nice. I guess I’ve stayed to many well run establishments and beautiful properties to consider this pool or hotel acceptable. I would never stay again . I stayed at a hotel half the price near by that was much nicer. I’ve also rented a house in the area which was much nicer than this hotel. ||The hotel needs new management. I think doing high season in Capri they maybe in over their heads. I hated my stay at this property . The ruined the mood both coming and leaving . ||I guess the difference is knowing nice from trash. The hotel was inexpensive so maybe they just aren’t used to giving good service.||In the end everything worked out but basically getting away from the hotel staff and enjoying the day. We did...

I’ve visited Capri many times and this was the worse.

The Good The room has AC.

The Bad. Basically everything else but especially the service and location.

Here is more details about what makes this a bad hotel.

Bad location for tourist Not in the cute part of Anacapri Internet doesn’t work well. Not sure it works at all. It never worked for me. However Capri is notorious for bad internet.

Receptionist not friendly . Guess I’d sum the reception up as rude beyond believe.

Pool: my booking said the property had a pool, but there is no pool . It has a hot tub. Literally.

Plugs in room different work with any of the chargers. Which for me as a foreigner it’s feels uncomfortable not to have a phone in case something happens.

Both ladies at front were rude beyond believe and when I told them my plans were upset. I’m sorry my plans aren’t to their liking but to each is own.

They have access to a pool at another property which they arranged but when I told her I would only stay 2 hours she got upset and said guest stay for the entire day. You should just skip my pool if you will only stay for 2 hours. That instead of using the pool I should just go up have lunch and leave. How does that make sense? Spend money at the pool , not use it and leave. Appeared to me that they wanted to ensure that you spend enough on food and alcohol at the pool. They should sell the sun beds instead of allowing us to use them for 2 hours. The funny part was when we got to the pool it really wasn’t nice at all. Especially for the hype. Avoid. Who is she to tell me what to do and get a nasty attitude because I only want to stay at a pool for two hours.

Of all the places I’ve stayed in Capri over the years this was honestly the worse hotel I’ve stayed at in Capri. It’s a skip.

She also gave inaccurate information saying there was no ferry from Capri to Possitano.

Honestly the worse front desk staff of any hotel I have ever visited both during the day and night.

It’s made the staff uncomfortable from entering and when we left we were sad. I don’t think anyone should be treated like this.

The pool was disappointing at best. We get to the pool and it’s not even that nice. I guess I’ve stayed to many well run establishments and beautiful properties to consider this pool or hotel acceptable. I would never stay again . I stayed at a hotel half the price near by that was much nicer. I’ve also rented a house in the area which was much nicer than this hotel.

The hotel needs new management. I think doing high season in Capri they maybe in over their heads. I hated my stay at this property . The ruined the mood both coming and leaving .

I guess the difference is knowing nice from trash. The hotel was inexpensive so maybe they just aren’t used to giving good service.

In the end everything worked out but basically getting away from the hotel staff and enjoying the day. We did...

Allora… Villa Ceselle was, regrettably, one of the less impressive accommodations during our trip along the Amalfi Coast. I’m sorry to say that but there were so many cons about this hotel honestly I don‘t even know where to begin with.

First of all, there isn’t any shuttle service offered by the hotel, meaning you will have to wait in the queue of the taxi stand by the harbor which might take around 1 hour (during peak season). The service, while unprofessional, was passable—just don’t expect any personal treatment. Despite notifying the staff a week prior that we were celebrating a birthday, our arrival was met with no acknowledgment of the occasion nor surprize (like a letter, small decoration or anything). When queried, the receptionist merely noted that they had received our message but do not accommodate special requests of this nature. Furthermore, the room’s air conditioning was notably ineffective, continuously operating yet failing to cool the room, which left us uncomfortably warm. Additionally, a persistent musty odor permeated our room, which, even after being reported, was not addressed. The beds were notably stiff and squeaky, reminiscent of low-quality bunk beds, and every shift in position was accompanied by noise.

Although our booking included a €20 minibar credit, this amenity was not communicated to us upon check-in; we only learned of it after inquiring directly at the reception (we saw it on our booking confirmation through expedia). Had we not asked, it seems it might not have been mentioned at all. The breakfast buffet was also disappointing, particularly for a hotel / villa of this category, lacking any fresh vegetables such as tomatoes or cucumbers and offering only a very basic selection of two types of cheese, some slices of ham, bread, yogurt, cornflakes, and cake.

The receptionist was not always present either…

Overall, the experience at Villa Ceselle fell short of expectations on multiple sides, from service to amenities up to...