Hotel Silvio — Hotel in Bellagio

I've stayed in so many hotels through Italy, from two through to five stars, and this has to be the worst. As a solo traveller, I am used to paying the same cost as others sharing a room.

Firstly, Hotel Silvo put me in the only disabled access room in the hotel - when I booked a double room with a balcony - not the disabled room.

Secondly, the drain in the shower was blocked, which I discovered while showering. This resulted in standing in disgusting drain water that pooled in the shower floor.

Thirdly, as the room is for disabled access, the shower had a very minimal lip. With the water pooling in the base, it leaked all over the bathroom and out to the bedroom.

Fourthly, the only powerpoint with the plug that fits the adapters, was on the floor outside the bathroom. With the water running into the bedroom, all my electronics which were charging got wet.

Fifthly, I tried to call the hotel from the phone next to the bed, only to discover, the phone was not working.

Sixthly, I reported to reception the next morning, as there are no staff at reception at night, who was very nice and helpful. However, she couldn't give me another room as the hotel was fully booked. I requested a refund, as this was not the room I paid for and all the drama with the room. Reception asked her manager to which the answer was no, they offered me a free pass to go to the 10 euro beach next door.

As the drain is a health and safety issue, as well as not the room I booked, a refund should be expected.

There are no hangers to hang towels, so had to use the shower rail, the room is small and I'm not sure how someone who was disabled would be able to access the balcony, as I had to squish around the bed to be able to get to it.

The bed was not comfortable, and there was a green light on the roof right near the bed, which stayed on all night and was really annoying when trying to go to sleep.

The food was okay, nothing to write home about.

The positive was the view, which doesn't make up for the negatives with everything else.

Absolutely would never stay here again, and I would recommend you look elsewhere to book if staying...

I've stayed in so many hotels through Italy, from two through to five stars, and this has to be the worst. As a solo traveller, I am used to paying the same cost as others sharing a room.||Firstly, Hotel Silvo put me in the only disabled access room in the hotel - when I booked a double room with a balcony - not the disabled room.||Secondly, the drain in the shower was blocked, which I discovered while showering. This resulted in standing in disgusting drain water that pooled in the shower floor.||Thirdly, as the room is for disabled access, the shower had a very minimal lip. With the water pooling in the base, it leaked all over the bathroom and out to the bedroom.||Fourthly, the only powerpoint with the plug that fits the adapters, was on the floor outside the bathroom. With the water running into the bedroom, all my electronics which were charging got wet.||Fifthly, I tried to call the hotel from the phone next to the bed, only to discover, the phone was not working.||Sixthly, I reported to reception the next morning, as there are no staff at reception at night, who was very nice and helpful. However, she couldn't give me another room as the hotel was fully booked. I requested a refund, as this was not the room I paid for and all the drama with the room. Reception asked her manager to which the answer was no, they offered me a free pass to go to the 10 euro beach next door.||As the drain is a health and safety issue, as well as not the room I booked, a refund should be expected.||There are no hangers to hang towels, so had to use the shower rail, the room is small and I'm not sure how someone who was disabled would be able to access the balcony, as I had to squish around the bed to be able to get to it.||The bed was not comfortable, and there was a green light on the roof right near the bed, which stayed on all night and was really annoying when trying to go to sleep.||The food was okay, nothing to write home about.||The positive was the view, which doesn't make up for the negatives with everything else.||Absolutely would never stay here again, and I would recommend you look elsewhere to book if staying...

We picked this hotel as it was a little away from the main area of Bellagio, quiet and it had good reviews for rooms and restaurant.|On arrival reception gave us a lovely welcome, offering lots of information about the area and hotel. We were tired and wanted to book a table for dinner and rest. The receptionist said no need to book and just gave us the opening times and closing times of the restaurant and bar, they both shut at 9pm.|Our room was comfortable but very small, hardly any storage space and things like the hospitality tray was set up no where near a socket to use the kettle. There was a broken bit in the shower from a previous used shower gel dispenser. There was no where to hang towels after use, it was all a little cramped. |We had however, booked a lake view, and the balcony and wonderful views didn’t disappoint.|After un packing a bit we decided to go and claim our free welcome drink, a choice of soft drink or wine. |Whilst in the bar we asked to look at the dinner menu, and what we got was a total shock, the restaurant was only offering and operating on a limited basis. The menu had cold cuts of meat or salads and that was it. |We had booked this hotel by the reviews of the amazing restaurant, and no where on the website does it say the restaurant is operating like this. It was extremely disappointing. And then to shut by 9 pm and not offer any bar service after that, I’ve never known a hotel like it.|On the plus side, to the staff I would like to say thank you. They were all very helpful, kind and welcoming and all worked very hard. The room could have been a bit cleaner. |Breakfast was good, a decent amount of choice, and also cook to order omelettes or scrambled egg.|Mostly other continental bits, fruit, yoghurt, juices and meats, cheeses, breads etc.|Hotel Silvio, please put something about the restaurant on your website so guests are...