Ristorante Alle Darsene di Loppia — Restaurant in Bellagio

Worst experience of our 10 day stay in Italy and honestly worst experience we’ve ever had in Europe. There was no parking near the restaurant so we had to park a half kilometer away. It was down-pouring during our walk to the restaurant and the streets were backing up with sewage.

After walking through sewage and torrential rain (only way to access the restaurant) we arrived soaked (despite having rain coats and umbrellas) and smelling of feces from the shin down. Our 7 month old baby was soaked and crying from the wet/cold since it was only 50 degrees F. I told the staff I was going to need to cancel the reservation due to our circumstances to which they responded “it’s not possible to cancel”. We informed them we were not comfortable staying with human waste in our shoes and a shivering baby from their restaurant being inaccessible. After I left to retrieve the car my wife attempted to stand under their outdoor awning, but the wait staff came and kicked her out saying she had to stand in the rain next to the building in order to wait for me. She attempted to deny them but they had nearly the entire staff come out to kick her out despite having a crying/shivering baby.

Added pictures of the sewage stuck to my shoes/pants to show how gross it was and what they expected us to bring into their restaurant.

Obviously they cannot control the weather but this was the only way into their establishment, and despite the restaurant being 1/2 full, they still charged us 240usd for the “deposit” and could not have been more rude about the situation. I emailed management to attempt to rectify the situation but they ignored my email and instead processed the charge as a response.

While I’m sure the food is good, it’s Italy, all food is good, don’t waste your time coming to this money grabbing restaurant...

Avoid! We came here with our two little boys on a nearly 90-degree day. The restaurant was completely empty except for us, yet no one was happy to see us. We drove there since it is a bit outside of town, and they told us we could not park near the restaurant, but were totally indifferent about telling us where we could park. Then after we found parking and walked back, the restaurant was still completely empty, but they told us they could not seat us inside. I would have totally understood if they said so with a shred of regret or apology, but the hostess just told me “it is not possible” in as rude and unfriendly a way possible. Ok, so we go to the terrace to sit outside. The entire terrace was empty, because again, there was no one in the restaurant. All the tables except one were in the shade. They told us we had to sit at the one table that was fully in the sun. Because it was still 88 degrees and quite uncomfortable, we asked to be seated at any one of the many other tables in the shade. They told us it was not possible. Again, without even a hint of feeling bad about it. We told them we would have to dine elsewhere—they made no apology, just reminded us we would pay a fee for canceling. We felt so unwelcome, we would not have enjoyed the meal anyway, and then there was the blazing heat. So we left. We were charged nearly $400 for skipping our reservation. We went and had a lovely meal at our hotel, where everyone was kind and welcoming and the view was better. Live and learn! Hopefully someone reading this can learn from...

In response to your previous comment to my wife:

As we waited for the first couple to be seated, another couple passed us (we didn't say anything because we thought they were with the first couple to be seated). At this point the waiter assigned the two people a large round table for potentially 4 people. When the waiter then tells us that he can't give us a table in the shade and that he's seeing what he can do, we try to think of a solution with him and ask if the people who passed us couldn't be moved to another table for 2 people in the shade.

I just want to remind you that we announced a baby with us at the time of booking, and when you intervened, you didn't even try to find a solution with us. After telling us that you didn't want to give us a table in the shade (when there were probably 7 or more left), you insinuated that we had never said we were with a baby.

I think the least you can do if you're wrong is to apologize or at least find a solution for your customers.

Do you think for one second that we wanted to have the most beautiful table on your terrace? Of course not. Our only request is for a table in the shade, especially if most of them are free.

After telling you that you were very aggressive, you told us that we weren't welcome here.

How should I interpret this? Is it that you don't like children, or is it racism because the name of the reservation was "Abdulla"?

I'm sorry Madame, your behavior is unacceptable and...