Hotel La Giara — Hotel in Cefalù

WORST HOTEL EXPERIENCE! DO NOT BOOK! I am not one to place bad reviews, but this place was incredibly bad. We entered the hotel and was first offered to pay 10 euros for an upgraded room. We asked for confirmation of what the "upgrade" would intel, and when we entered the room it had none of these things (balcony etc.) When we informed the reception of this, they believed we were incorrect and had to control-check it (!?). They then agreed that they made a misstake and we could move to our original room. Once in our room, we noticed it was VERY DIRTY. I found pee stains and other brown stains on the toilet seat and lid, a VERY rusty showerhead, GROSS toiletbrush, hairstrands on towels, and the most ancient blowdryer I have ever seen and caulk on all pipes and handles. We showed the reception staff and were then offered another room (now the 3rd room were seeing) and this one was more modern, but once again there were hairstrands all over the bathroom, sand on the floor and essentially at this point we were over it. This is not the hotel experience we had paid for, and we essentially wanted to just leave the hotel. We asked to speak to the manager and first showed all the dirt. She said we can not expect "perfect" (I don't but I do expect there to not be pee on the toilet though :) ), and she went on a tantrum on us. She scrubbed the brown stain on the toilet in front of me and said "see, it comes off", well sure, but why is it not removed then? We asked her if we could just get our money back and we would not leave a bad review, but she INSISTED on showing us her suite and offer that to us. After seeing the room (which I will admit was better), we still had spent about 1 hr at this hotel and had a really bad experience so we just wanted to leave. We did not feel comfortable with all the mess-ups and the dirty rooms. It was about 5 PM so we knew it would be though for us to even find anything new but it still felt better than this mess but the manager REFUSED. We booked through Booking which has a clause that you can cancel the booking at anytime and if the hotel accepts you get money back. We filed a request, and after she, firstly did not believe us, and secondly having us wait in the lobby another 30 or so minutes while she was on the phone with them, she lied straight to our faces and said "it is not possible to get money back now". Luckily we got an email from Booking immediately confirming that the hotel had in fact refused our request. Frustrated and angry we left and found a much better place just 100 metres away. My advice is, DO NOT BOOK THIS HOTEL (disclaimer, reception staff was all in all very nice. The manager does not understand customer...

⸻||||Big Disappointment – This Hotel Ruined My Stay in Cefalù||||I’m not someone who usually leaves negative reviews, but in this case, I simply couldn’t stay silent.||||I originally booked a standard room. A few days before arrival, I was contacted and told that if I wanted a room with a balcony that wasn’t adapted for people with disabilities, I’d need to pay an extra €10 per night. I agreed – but looking back, it feels like this is just their way of squeezing extra money from guests without being transparent.||||The room I received was extremely small, and the shower was so tiny it was barely usable. The balcony was pleasant, but that didn’t make up for the sleepless nights. The rooms have no soundproofing. Every night, there was loud noise coming from the rooftop bar, and every morning I was woken up by slamming doors and noisy housekeeping.||||After two nights without sleep, I had to pack my bags at 3am and request to switch rooms. I was moved to an accessible room on the ground floor – much more spacious and quieter – where I could finally get some rest. But even there, I was woken at 7am by loud renovation work.||||To make matters worse, instead of offering compensation or even an apology, the owner asked me to pay the balcony surcharge for all three nights – even though on the third night I moved out of that room in the middle of the night. Naturally, I refused.||||Breakfast was also disappointing: powdered juices, reheated frozen croissants, machine-made coffee, and a waitress who seemed irritated by the very presence of guests.||||The only positives? The location is central, close to the marina beach, and the rooftop bar has a lovely sunset view. But none of that justifies the overall experience.||||All of this would be disappointing at any price – but especially at the high price they charge, which is simply not justified by the room quality, service, or overall experience.||||Bottom line: Avoid this hotel.||There’s no peace – day or night – the service is poor, and their way of handling guests is simply unacceptable. There are plenty of better places to stay in Cefalù –...

Worst place we’ve stayed in Italy.

The rooms are so dirty here. You can’t even walk bare foot without getting everything stuck to your feet. The shower is gross. There’s been no care to update and maintain the place.

My husband and I are on our honeymoon and they gave us a room with 2 single beds.. they’re a lot smaller than a single and the beds are rock hard!

This is more like a party hotel than anything. I had to ask them to turn the music down on the first night at 11:00pm so we could sleep and they said we might have to wait an hour.. but they eventually did. This hotel is incredibly noisy, morning and night! You can hear everything!

The breakfast isn’t good either, incredibly dirty cutlery..

The only good thing about this place is the location and split system aircon. That’s about all it has...