Club Hotel Dante — Hotel in Cervia

Disappointing Stay - Unprofessional Staff and Lackluster Service

I recently stayed at this hotel in Cervia, and unfortunately, my experience was far from satisfactory, especially considering the current phase of the AI revolution, where some industries are thriving. However, the hospitality sector at this establishment appears to be struggling, as evidenced by the unprofessionalism and lack of service exhibited by the staff.

CONS: Check-in Experience: The check-in experience was entirely negative. The reception staff, numbering more than five individuals behind the desk, seemed to lack any hospitality background or even a basic attitude suited for the industry. My simple request for an iron and board was denied, with the staff deeming it the strangest request they had ever encountered. Their communication skills were lacking, and their facial expressions, including smiles, were conspicuously absent. Maintaining eye contact proved challenging, as their focus remained fixed on computer screens. Basic mannerisms, such as standing up from chairs while interacting with guests, were also noticeably absent.

In-house Experience: Throughout my six-night stay, greeting guests seemed nonexistent in their dictionary. Housekeeping services were subpar, limited to changing towels and making the bed without addressing essential tasks like changing bed sheets, dusting tabletops, or thoroughly cleaning the floor and bathroom. The superficial cleaning left hygiene concerns unaddressed.

PROS: Restaurant Experience: The only redeeming aspect of my stay was the restaurant experience. Mrs. Michela, in particular, exhibited a genuine passion for her job. Her professionalism and understanding of guest needs made the morning breakfast and dinner enjoyable. However, the buffet food was only mediocre.

Check-out Experience: The check-out experience was positive, thanks to the professionalism of the night receptionist.

Overall Impression: It appears that this hotel is managed by individuals lacking a hospitality background. The absence of an apparent management team suggests a lack of oversight and care for guest experiences. The hotel is, unfortunately, old, smelly, and damp, providing inadequate service for the money spent.

Recommendation: I strongly advise potential guests to avoid this hotel in Cervia. Despite boasting a 4 star rating on paper, its performance merits a negative - 4 star rating. The facts of the Hotel do not match with the website photos. The facility's age, unpleasant odour, dampness, and subpar service render it an unwise investment with no...

I recently stayed at this hotel in Cervia, and unfortunately, my experience was far from satisfactory, especially considering the current phase of the AI revolution, where some industries are thriving. However, the hospitality sector at this establishment appears to be struggling, as evidenced by the unprofessionalism and lack of service exhibited by the staff.||||CONS:||Check-in Experience:||The check-in experience was entirely negative. The reception staff, numbering more than five individuals behind the desk, seemed to lack any hospitality background or even a basic attitude suited for the industry. My simple request for an iron and board was denied, with the staff deeming it the strangest request they had ever encountered. Their communication skills were lacking, and their facial expressions, including smiles, were conspicuously absent. Maintaining eye contact proved challenging, as their focus remained fixed on computer screens. Basic mannerisms, such as standing up from chairs while interacting with guests, were also noticeably absent.||||In-house Experience:||Throughout my six-night stay, greeting guests seemed nonexistent in their dictionary. Housekeeping services were subpar, limited to changing towels and making the bed without addressing essential tasks like changing bed sheets, dusting tabletops, or thoroughly cleaning the floor and bathroom. The superficial cleaning left hygiene concerns unaddressed.||||PROS:||Restaurant Experience:||The only redeeming aspect of my stay was the restaurant experience. Mrs. Michela, in particular, exhibited a genuine passion for her job. Her professionalism and understanding of guest needs made the morning breakfast and dinner enjoyable. However, the buffet food was only mediocre.||||Check-out Experience:||The check-out experience was positive, thanks to the professionalism of the night receptionist.||||Overall Impression:||It appears that this hotel is managed by individuals lacking a hospitality background. The absence of an apparent management team suggests a lack of oversight and care for guest experiences. The hotel is, unfortunately, old, smelly, and damp, providing inadequate service for the money spent.||||Recommendation:||I strongly advise potential guests to avoid this hotel in Cervia. Despite boasting a 4 star rating on paper, its performance merits a negative - 4 star rating. The facts of the Hotel do not match with the website photos. The facility's age, unpleasant odour, dampness, and subpar service render it an unwise investment with no...

An unfortunate hotel in a very prime location of the city. The hotel is dated, in fact it is a throwback to the 80's. The decor is lame, and old. The rooms have no decor whatsoever. ||Let's start with the room: this is an old room, with old furniture. TV is a joke, my laptop screen is larger than their tv. bed is firm, and the bathroom is large with ample towels.||The spa is a waste of time. There are "mood" showers, but in fact none of them work, the only "mood" it got me was a bad one. The steam bath is worthy, but their pools lack basic maintenance in that the jets don't work properly. ||They force you to wear a bathing cap, even though there are no opportunities to dunk your head under the water. ||You are obliged to book an appointment to use the spa, but it remains fairly empty.||This is an "all-inclusive" hotel, but the food quality is bellow average. Italy is known for their food quality, this hotel does not carry this quality. The breakfast is behind a glass window. It is supposed to be a buffet, but you are not allowed to take on your own. The only egg options they give is scrambled and it is runny. The croissants are behind a window - you have to beg for one. The Juice is processed and comes out of a fountain - it is absolutely terrible. The coffee is low quality. ||The customer service doesn't exist. It seems that the hotel and the staff have been scared by rowdy kids. There are signs warning families to control their kids and to keep them in check. The staff is rude. They don't speak English and if they do, it is to tell you that you need to change seats, or you need to hurry up and leave because they want to change shifts.||The maitre-D is horrible. The onsite restaurant is extremely low quality. They have one choice for lunch/dinner, which is pork. You better like it, because that is all you are getting. The food stations carry a tri-lingual sign describing what they are feeding, except it is printed in 12-point font in a small sliver of a paper in three languages. You will need a magnifying glass to figure out which three lines can you understand and what you are eating.||The hotel is paranoid on their towels, beach towels and their bathrobes. There are more warnings posted than curtesy's about your stay.||Overall, this is a place to avoid. There are several options in the city, with a better price point, and much better restaurants to eat from...