Hotel Excelsior Bay — Hotel in Malcesine

We have just returned from a wonderful week based at Excelsior Bay. From arriving to leaving everything was superb. The staff are so friendly and welcoming, always smiling and always happy to help with any problems or queries . They are all incredibly hard working and professional, from the lovely managers on reception, to the delightful waiting staff and super friendly cleaners and maintenance staff who do an amazing job to keep the rooms and surroundings spotlessly clean. The hotel is spotless and the rooms are well equipped, everything restocked daily including water in the fridge and towels changed as often as required. We had a lovely room overlooking the pool . The breakfasts were superb , plenty of variety both hot and cold (buffet style) and on the one occasion we had lunch this was also delicious (we were usually out and about exploring the town and restaurants so didn’t sample the evening meals). The position of the hotel is unbeatable, right on the lakeside and just a short walk into town - we spent a lot of time just taking in the views at the outside bar/restaurant area whilst having breakfast or a few drinks later in the day . The atmosphere of this beautiful hotel is peaceful and relaxing, everything and everyone is so calm and chilled and the choice of background music is perfect, adding to the effect. The pool is sparkling clean and a pleasant temperature and there is always room around it with no problem finding a sun bed . There is also a lovely gym area (we didn’t use this however as on our hols lol). |We simply cannot fault the hotel or its amazing staff and were so sad to leave - we shall definitely return one day , maybe upgrading to a lake view room which looked idyllic. Thank you to you all for a wonderful stay , keep doing what you do and we shall hopefully see you all...

What can say about Excelsior Bay Hotel other what fantastic staff. From the cleaners right through to the management!! My mum fell critically ill during a recent 10 day visit and was taken by air ambulance to a hospital over an hour away, leaving my elderly father at the hotel on his own. The hotel staff looked after my dad so well I couldn't have asked for any kinder people to look after him. They always made sure he was ok, booked him transport to and from the hospital, printed insurance documents, spoke with the hospital and insurance amongst many other ways in which they helped. They truly went above and beyond and showed real empathy. My mum had to stay in hospital for 2 weeks in total, and their holiday was only for 10 days, but they made a room available for my dad and also for me and my partner who drove down from the UK then to help look after and support my dad.... and they still were always asking how my mum was, did we or my dad need anything, and asking what they could do to help. And that was all the staff, not just the office / management staff. ||The hotel is lovely and in a perfect position, close enough to to town and all the restaurants for a 3 minute walk to get to them all, but far enough out away from the immediate hustle and bustle. Sitting out the front of the hotel in the seating area, looking out over the lake while you eat your breakfast or drink a coffee, was wonderful. The rooms are lovely and clean. Beds are comfy. Air conditioning was much appreciated. Breakfasts were always good with a massive choice of different and always some minor variations each day.||And from me and my family all I can say is that they are all just the nicest of...

What can say about Excelsior Bay Hotel other what fantastic staff. From the cleaners right through to the management!! My mum fell critically ill during a recent 10 day visit and was taken by air ambulance to a hospital over an hour away, leaving my elderly father at the hotel on his own. The hotel staff looked after my dad so well I couldn't have asked for any kinder people to look after him. They always made sure he was ok, booked him transport to and from the hospital, printed insurance documents, spoke with the hospital and insurance amongst many other ways in which they helped. They truly went above and beyond and showed real empathy. My mum had to stay in hospital for 2 weeks in total, and their holiday was only for 10 days, but they made a room available for my dad and also for me and my partner who drove down from the UK then to help look after and support my dad.... and they still were always asking how my mum was, did we or my dad need anything, and asking what they could do to help. And that was all the staff, not just the office / management staff.

The hotel is lovely and in a perfect position, close enough to to town and all the restaurants for a 3 minute walk to get to them all, but far enough out away from the immediate hustle and bustle. Sitting out the front of the hotel in the seating area, looking out over the lake while you eat your breakfast or drink a coffee, was wonderful. The rooms are lovely and clean. Beds are comfy. Air conditioning was much appreciated. Breakfasts were always good with a massive choice of different and always some minor variations each day.

And from me and my family all I can say is that they are all just the nicest of...