Grand Hotel Menaggio — Hotel in Menaggio

First mail send to the manager

"It’s truly regrettable that we encountered issues with mold in the bathroom and entrance of room 218, wallpaper comes loose, dirt between the cupboard and wall, a carpet smelling like its never cleaned (time to enter the present 2024) stains on wall and even seiling, an emergency exit filled with beds, mattresses and garden equipment. Unhygienic behavior from a waiter during breakfast. As a guest, we deserve a comfortable and pleasant experience.

Mold in the Bathroom Mold is unacceptable in any hotel room. You must take immediate action to address this issue and ensure that proper cleaning and maintenance protocols are followed.

Dirt Between Cupboard and Wall: Cleanliness is a top priority for us, and here you failed to meet that standard. You need to investigate and rectify this situation promptly. Emergency Exit Near Beds and Mattresses:

Safety is paramount, and having an emergency exit near sleeping areas is a serious concern. You must review your floor plan and make necessary adjustments to ensure compliance with safety regulations. It may not be a storage for babybeds, matresses and garden equipment but must be free in case of evacuation. Not to mention the chaos on the parking if the fire brigade has to come one day.

This is playing with the life of people.

Unhygienic Behavior of the Waiter: Hygiene and proper food handling are non-negotiable. The behavior, attitude of the waiter and scratching over 2 minutes at his belly under his shirt, not washing his hands but serving drinks immediately.

I suggest hygiene training for your staff"

"Meanwhile I received a reply on my first mail sended to the general manager.

Second mail sended to the general manager

We payed for a "Grand Hotel" experience not to meet or know a General Manager. It was clear when we looked around. I "suggest" you do the same, look around and it must be clear and "constructive" enough to see that these problems are not suddenly there but for a long time. And yes I blame the GM. And yes talking with guests is part of your job but also other key duties Regularly inspecting all rooms to ensure they meet the hotel’s standards. Ensuring that the hotel maintains a high level of cleanliness, comfort, and service quality. Recruiting, training, and supervising staff in various areas (such as receptionists, cleaners, and janitors). Ensuring effective management of the hotel by maintaining a well-trained and motivated team. Planning maintenance work, events, and room bookings. Handling customer complaints and queries. Promoting and marketing the business. Ensuring compliance with health and safety legislation and licensing laws.

Maintaining a safe and secure environment for guests and staff. And exactly with the safety you fail big time.

It's not a threat but a warning/wakeup call with facts.

And to all the people looking to book...

After paying over €650 a night for our room the service we expected was not forthcoming. On the first evening when we requested a bucket of ice via room service we were initially asked to collect it ourselves from the bar. Day two we were resting in the room after a long few days of travelling and when we asked for our room to be made up and cleaned, we were met by hostility from the housekeeper of the hotel. Of which the receptionist was witness to. Day three and our final day we woke to find the hotel was hosting a wedding. We left our room to take a drive around Lake Como to find that our car was completely blocked in by about 50 cars from the wedding guests. No prior warning was given about this. On return to the hotel after a walk we were faced with laminated signs by the elevator telling us that due to the “private event” in the hotel the restaurant was closed. Again no prior warning and no mention of a wedding being held at the hotel when we had checked in three days prior ! Upon returning to the room we phoned for room service, to be told that they could offer us nothing on our final night of our stay. Totally unprofessional. Our original booking was made in March 2024 and we booked an additional night a week prior to our visit. There was no mention of a wedding taking place at either of these points of booking.||The response we had from the manager is as follows:||Dears Paula & Hannes Martin ,||we apologize for all the inconveniences you had during your stay||But we belive that hosting a wedding reception it 's not an inconvenience||We are an Hotel and as in all the Hotels in the world it is possible to organize reception and party||Guest can book room and breakfast ,the restaurant is an additional service||We have advised our guests the day before, that the restaurant will be closed on Saturday||We do not do room service at all , only for drinks from the bar , our rooms are not equipped for having lunch/dinner ||We are sorry that you had a bad experience of such a beautiful event which is the union of two persons who love each other ||Whit kind regards||Angela Rava|mana||Please be aware of this Hotel. So wished we had read the reviews about the place before we booked. ...

After paying over €650 a night for our room the service we expected was not forthcoming. On the first evening when we requested a bucket of ice via room service we were initially asked to collect it ourselves from the bar. Day two we were resting in the room after a long few days of travelling and when we asked for our room to be made up and cleaned, we were met by hostility from the housekeeper of the hotel. Of which the receptionist was witness to. Day three and our final day we woke to find the hotel was hosting a wedding. We left our room to take a drive around Lake Como to find that our car was completely blocked in by about 50 cars from the wedding guests. No prior warning was given about this. On return to the hotel after a walk we were faced with laminated signs by the elevator telling us that due to the “private event” in the hotel the restaurant was closed. Again no prior warning and no mention of a wedding being held at the hotel when we had checked in three days prior ! Upon returning to the room we phoned for room service, to be told that they could offer us nothing on our final night of our stay. Totally unprofessional. Our original booking was made in March 2024 and we booked an additional night a week prior to our visit. There was no mention of a wedding taking place at either of these points of booking.||The response we had from the manager is as follows:||Dears Paula & Hannes Martin ,||we apologize for all the inconveniences you had during your stay||But we belive that hosting a wedding reception it 's not an inconvenience||We are an Hotel and as in all the Hotels in the world it is possible to organize reception and party||Guest can book room and breakfast ,the restaurant is an additional service||We have advised our guests the day before, that the restaurant will be closed on Saturday||We do not do room service at all , only for drinks from the bar , our rooms are not equipped for having lunch/dinner ||We are sorry that you had a bad experience of such a beautiful event which is the union of two persons who love each other ||Whit kind regards||Angela Rava|mana||Please be aware of this Hotel. So wished we had read the reviews about the place before we booked. ...