Grand Hotel De La Ville — Hotel in Parma

This hotel is perfectly nice, it is just not at all 5 star as advertised. The trouble with incorrect advertising is, you raise guests expectations....then they are inevitably disappointed. Had this been rated 3 or even 4 stars maaaybe....it would have been a fine overnight stay. The room was adequate, bathroom nice, and I would be leaving a 5 star review as the place was as advertised....however, unfortunately, we chose this hotel as it was advertised as 5 star luxury. Having been in the car for many hours travelling and not being so young anymore...we were craving the 5 star experience we had received at other cities on our journey....the incredibly comfortable bed, large plush pillows, a coffee machine or at the very least a kettle and cups and selection of tea and coffee, a comfortable temperature room, wonderful service from staff. Instead, we were greeted abruptly at check in by 2 women who would make great prison wardens. No warmth, no smiles, no welcome, not hospitality people at all. Our room...just an ordinary hotel room, but a very thin, very hard mattress, flat hard pillows. No air-conditioning...the room was incredibly hot and stuffy...we had to fully open inward opening windows meaning curtains could not be closed, to make the room cool enough to be in. Apparently management had not authorised the air-conditioning to be turned on yet at the end of April...this would happen in May! Advertising stated single room aircon for all rooms...not controlled by hotel.The light switches did not work beside beds or many other switches...with room card in slot...frustrating and confusing. There was no coffee machine....but not even a kettle...or cups, tea, coffee....and no complimentary guest coffee machine in the lobby either as we have had several times at 3 star properties...all the other 4 and 5 and even some 3 stars had coffee machines. The TV had no capability to change language to English, or add subtitles, or even use chromecast....only mentioned because these features have been common in most hotels throughout our stay and we can usually find at least one thing to watch at night when we just want to relax. Power points did not work beside bed so had to charge phones at random other power points. The only redeeming feature was the restaurant. Superb food at dinner with exceptional staff, warm, smiling, friendly, helpful....a complete contrast to the hotel! This was at dinner only. Breakfast was a mediocre affair with limited choices and unfriendly, grim staff. Overall, thoroughly disappointing, not at all value for money did not feel welcome and will not return,...

As someone who has frequented luxury accommodations like Rosewood Castiglion del Bosco, I expected a certain level of service and quality when booking a stay at the Grand Hotel De la Ville Parma. Unfortunately, my experience was anything but satisfactory.||From the moment my family and I arrived, we were met with rudeness and indifference from the front desk staff. Their dismissive attitude made us feel unwelcome, a stark contrast to the warm hospitality we're accustomed to, even in smaller establishments.||The issues didn't end there. The rooms were not only cramped but also poorly maintained. Despite our repeated attempts to adjust the temperature, we were met with frustration and false promises from the staff. It was clear that the hotel's amenities and infrastructure were severely outdated.||Adding insult to injury, the lack of basic amenities further exacerbated our disappointment. A simple request for a wine opener turned into a baffling ordeal, with the staff displaying a complete lack of professionalism and hospitality. The exorbitant charge quoted for such a basic service was nothing short of insulting.||In contrast to my extensive travels and stays at various hotels, including reputable chains in small towns across the US, the Grand Hotel De la Ville Parma fell far short of even the most basic standards. The absence of glassware, a functional mini-fridge, or a coffee machine in the room only compounded our frustration.||To sum up, my experience at the Grand Hotel De la Ville Parma was nothing short of a nightmare. From the indifferent staff to the lackluster amenities, it's evident that this establishment falls far below the standards of a purported 5-star hotel. I regret ever stepping foot in this establishment and would caution anyone seeking luxury accommodations to...

As someone who has frequented luxury accommodations like Rosewood Castiglion del Bosco, I expected a certain level of service and quality when booking a stay at the Grand Hotel De la Ville Parma. Unfortunately, my experience was anything but satisfactory.

From the moment my family and I arrived, we were met with rudeness and indifference from the front desk staff. Their dismissive attitude made us feel unwelcome, a stark contrast to the warm hospitality we're accustomed to, even in smaller establishments.

The issues didn't end there. The rooms were not only cramped but also poorly maintained. Despite our repeated attempts to adjust the temperature, we were met with frustration and false promises from the staff. It was clear that the hotel's amenities and infrastructure were severely outdated.

Adding insult to injury, the lack of basic amenities further exacerbated our disappointment. A simple request for a wine opener turned into a baffling ordeal, with the staff displaying a complete lack of professionalism and hospitality. The exorbitant charge quoted for such a basic service was nothing short of insulting.

In contrast to my extensive travels and stays at various hotels, including reputable chains in small towns across the US, the Grand Hotel De la Ville Parma fell far short of even the most basic standards. The absence of glassware, a functional mini-fridge, or a coffee machine in the room only compounded our frustration.

To sum up, my experience at the Grand Hotel De la Ville Parma was nothing short of a nightmare. From the indifferent staff to the lackluster amenities, it's evident that this establishment falls far below the standards of a purported 5-star hotel. I regret ever stepping foot in this establishment and would caution anyone seeking luxury accommodations to...