Hotel Alaska — Hotel in Salten-Schlern - Salto-Sciliar

The hotel itself was nice, but the staff is, well not good. I've called the hotel before booking on "popular page", and after about 3 minutes someone picked up the phone with just simple "Ja?". When I started to talk in English, they just slammed the phone. When we arrived at the dinner time, we waited for 15 minutes at the reception, just to get the room, just to find out, that the whole floor was without electricity. Luckily lady was still at the reception, so she turned the electricity on. Half an hour later I wanted to ask for parking as there was no spot in front of the hotel, so I spent again 17 minutes at the reception waiting, for someone. The shower is big and great though. The breakfast were nice, with freshly squeezed juices, and toasts. I wasn't so happy when I noticed older lady, which was working there, petting a cat, and then trying the freshness of the baked goods with the same hand. If you are alergic to animal fur, run... But the real show stopper for me, as a coffee person, was the "filter" coffee. This older lady, started to make an espresso with classic espresso machine, but didn't used the classic cups, instead she used the big 300ml mugs, and pushed the hot water through the coffee for solid 2 minutes until the mugs were full of this filthyness. Unfortunately this was after I already had my coffee. If you want coffee with your breakfast, ask the barista working there for one. Don't try the "filter" as I did. And the cherry on the top was payment. As I payed the price on the "booking" site, I had to only pay 4€ tax. I've handed over 10€ to the older lady, and she went for the change to the bar. Returned, handed me over 5€, and then searched in her hand for the 1€, like it was some treasure hunt. After almost a minute I told her, that it's fine, because we would be still there today.

TLDR: Solid (sort of) clean hotel, not usefull staff. Maybe try to approach the...

I don't write many poor reviews, but unfortunately this is one. Our initial impression of this hotel was not so good, but we tried to stay open minded. The up side: we got free bus passes, great views from the balcony, our room was dated but clean, and the hotel is conveniently located near one of the two cable car stations for great access to mountain hiking. The down side: unfortunately things just went downhill pretty fast. Our refrigerator was either unplugged or broken and no one cared enough to fix it (except our very nice housekeeper who tried but failed). Internet only worked in the uncomfortable tiny lobby or in the restaurant. Also, we had asked for a top floor room away from noise. We didn't realize that the top floor is used as some kind of apartment(?) for someone with extremely noisy children. We were right underneath these people (possibly owners?) and every night the jumping and running started. The last night we were there, it went on until 11 pm. We were also next to some kind of office where the phone would ring continually. After we told the friendly man at the desk, he asked who ever it belonged to to turn it off, which helped. Breakfast was good, dinner not so much. Although our server tried his best to be as helpful as possible, he was not responsible for the mediocre food. For the amount of money we paid to stay here, it was definitely not worth it. Not sure if it's a lack of management or disinterest, but although the staff seem to try to be helpful, there are limits to what they can do. Very...

POSIZIONE: 10/10. Vista sulla vallata incantevole, parcheggio di fronte all'hotel comodo.

ACCOGLIENZA: 7/10. Appena arrivati la proprietaria ci ha dato le chiavi della stanza, perché avevamo già fatto il pre check in, detto il numero della camera e consegnato una brochure sulle escursioni settimanali in zona. Gentilissimi perché ci hanno fatto cenare anche se siamo arrivati fuori orario!Comunque sempre gentili e a disposizione se avevamo qualche informazione da chiedere. Forniti gratuitamente anche i biglietti per il trasporto pubblico locale.

CAMERA: 9/10 Un giusto mix di modernità e stile alpino, arredamento gradevole, ordine, e ben fornita con tanti spazi dove riporre le cose personali. Bene insonorizzata. Senza contare la splendida terrazza a cui si poteva accedere direttamente dalla nostra stanza, e da alcune altre.Perfetta!

PULIZIA: 7/10. Della camera: ottima. Asciugamani sempre presenti. Non c'era un granello di polvere. Purtroppo però abbiamo notato che alcune volte i tovaglioli della sala ristorante non venivano cambiati, alcune stoviglie o piatti erano macchiati. Nel centro benessere qualche volta venivano lasciati i bicchieri sparsi nella zona relax, o asciugamani. E il giorno dopo erano ancora li.

RISTORANTE: 10/10. Premettiamo che il cibo era vario, ottimo, di buona qualità, piatti semplici, anche tipici della tradizione ma ben bilanciati, gustosi e fatti in casa. Molto simpatico e bravo il cuoco :). Anche la colazione a buffet con prodotti fatti in casa era speciale.

CENTRO BENESSERE: 9/10. Molto bello, spazioso, sauna, bagno turco, area relax, idromassaggio, infrarossi. Asciugamani forniti. Degna di nota la vasta offerta di trattamenti viso/corpo e massaggi. Massaggiatrice professionale e assai brava. Aperto 16-20. Da migliorare la pulizia come specificato sopra.

SERVIZIO: 2/10. Ahimè, grava sul punteggio il fatto che la prima sera a cena abbiamo chiesto noi, perché non ci era stato detto, se le bevande fossero incluse a cena. Al tavolo ci è stato detto dalla proprietaria che l'acqua non si pagava, le bevande extra si. "Accettabile", pensiamo. Invece tutt'altro. Al check out ci viene addebitata anche l'acqua di tutte e tre le cene, in tutto 18€. A quel punto non ci rimaneva che pagarla. Peccato, non so se sia stata un'incomprensione ma ci siamo sentiti presi in giro. Accettabile il servizio al tavolo, personalmente mi sono sentita un po a disagio per la signora anziana che aveva visibilmente delle difficoltà a servire i tavoli anche se eravamo solo in 4 persone in tutta la sala. Il personale potrebbe anche evitare anche di parlare a voce alta, urlare, fumare sigarette elettroniche di nascosto mentre i clienti cenano.

È un buon hotel, non si può dire ottimo per i motivi gia spiegati sopra, ma per qualche giorno tutto sommato chiudendo un occhio su certe cose e ricordandosi il magico posto in cui ci si...