Il Palazzo Experimental — Hotel in Venice

UPDATE 2: We reported the theft to Hyatt Consumer Affairs, and in their investigation the manager blatantly lied, saying we told him we “misplaced” our things that were stolen. Absolutely nuts. AVOID AT ALL COSTS.

UPDATE: After reading more reviews across multiple sites, it seems that theft occurs at this property quite often. Always do your research before booking!

Cash and cards stolen from luggage inside locked hotel room

On the last evening of our stay, someone entered our room while we were out and stole $200 in cash and 2 debit cards. At first we thought it had only been cash from one of our backpacks, but we’ve just discovered after checking out that they went through our other luggage as well.

During that evening, we had gone out to grab Gelato around 11pm, after having a quick chat with the receptionist about our evening plans. The next morning, while packing to check out, we discovered that several hundred dollars were missing from my backpack, and several items were in disarray. My badge was in a different pocket than where I keep it, despite never having removed it the entire trip. Several credit cards were also in a different pocket than my wallet. And the cash that remained (2 $20 bills) were stuffed messily in my money clip, where the 2 $100 bills were now missing. It was quickly clear to us that someone had accessed my bag and taken the cash, despite both my bag and the cash having never left the hotel room during our entire stay. Our other bag with the missing debit cards also never left the room during our entire stay. We had organized our luggage earlier that night, during which I confirmed how much cash I had, as well as the placement of my items, so there was no question that someone else had entered and rummaged through our stuff, and stole the cash and cards.

That next morning, we went to the front desk to check out and report the theft. The front desk manager was initially helpful and alerted the hotel general manager to check the footage from the security camera on that floor. However, within 10 minutes, they told me no one had accessed the room and were convinced I had lost the money or been pick-pocketed while out, despite me explaining I had never taken that backpack or cash outside the room the entire stay, and that it had been there earlier in the day.

I eventually was able to view the footage with the general manager for that floor in the time after we had left the room. In the footage, less than 2 minutes after we left the building, a porter came out of the stairwell and went directly to the corner of the floor where the room was located, before disappearing and reappearing in the hallway after 3 minutes and walking directly back to the stairwell. Because of the angle of the camera, it’s impossible to see the actual entrance of our room, so the manager argued that he was doing nightly room checks and had entered the small corridor in that same corner, not our room.

However, thinking more on this now, this doesn’t make sense for several reasons. Firstly, the man walks directly from the stairwell to that corner, before disappearing and walking straight back to the stairwell. There were several other rooms in the hallway which are visible on the camera, and the man did not stop to check any of those rooms. Secondly, that corridor is quite small, it should not have taken him as long as it did to simply check the rooms. Lastly, the front desk manager had told us that all employees apart from the receptionist leave the hotel by 10pm, so it doesn’t make sense that a porter should be doing room checks past 11pm. Ultimately, it seems likely our room was an easy target due to being out of view of the camera, and it seems the managers chose to save face rather than take the allegation seriously. Even after seeing this footage, they continued to argue we lost the money ourselves and pin the...

Walking along the beautiful Fondamenta Zattera one cannot fail to admire the beautiful Palazzo Molin agli Ognissanti or now the hotel Il Palazzo Experimental . The history of the palace is extremely interesting and significant. The Molin were a Venetian patrician family, counted among the so-called New Houses. In the middle of the 17th century it gave the Republic a doge, Francesco Molin. According to legend, in 905 this family, together with that of the Baseggio family, founded the church of Sant'Agnese in Dorsoduro, while in 1132 Daniele Molin, a Cistercian abbot, had the church of San Daniele built. Among the other exponents of this family there were commanders, ecclesiastics, writers and politicians. It reached the peak of its power during the 18th century, with the election of Francesco Molin as the doge. At the time of the fall of the Republic, the family was divided into six different branches. For that reason, there are several palaces in Venice named Molin. The ancient Palazzo Molin agli Ognissanti is a nice Renaissance jewel in the heart of the Sestriere di Dorsoduro in the Fondamenta delle Zattere, with three views of the Giudecca Canal and a private pier on Rio degli Ognissanti. After the Molin family, the palace changed many owners, in the last. The Palazzo, which belonged to the Stucky family, was for many years the historic seat of the Adriatic Naval Company (Compagnia Adriatica di Navigazione) as evidenced by the original sign on the main facade. The Compagnia Adriatica di Navigazione was established in 1932 from the merger of the shipping companies of Venice, Bari, Ancona, Fiume and Zara. The flag was initially constituted by the union of the winged lion of San Marco (also shown on the chimneys of the ships) on a white and red background, or the colors of the city of Bari. In 1936, when it was transformed into an Anonymous Navigation Company, the symbolism changed and, in addition to the winged lion, Palazzo Molin was included, then purchased in 1937 by Giovanni Stucky who chose it as his residence, preferring it to Palazzo Grassi, another family property. In the reconversion project, as many architectural elements as possible have been preserved, from Gothic windows to double wooden doors, from beams to the imposing heights of the ceilings, all elements with a strong personality emphasized by the restyling. It now houses elegant and exciting hotel Il Palazzo Experimental. The hotel is well organized, everything is neat and clean. The staff is friendly,...

Nice location, uniquely decorated to each his own. Nice friendly service.

Our family of six booked 3 rooms. Two classic and one superior. The superior room was 001, large with high ceiling and well appointed, it’s on the ground floor leasing to the garden facing the courtyard, it’s nice to look out with loss of privacy. One classic room is 002 opposite to the Superior room, smaller with high ceiling and facing the courtyard. There is a small door that walks out to the courtyard to this room it’s fun for our kids to walk out to breakfast. The third room we have is a classic in 201. Small, low ceiling and very tight. Not all rooms are equal in this hotel, so it depends on luck. In the classic rooms, there is lack of design considerations, only with limited places to put one’s belongings. I walked in to have found a smaller lighter by the curtain and turned it into the front desk. Shower designs in all three rooms are a disaster. There is no way to keep the water from going out of the shower area. The entire bathroom is flat with no obstacle blocking water from going out of the shower area.

Breakfast in the garden is fun, nicely shaded with umbrella and breezy, good selection of food made to order. Restaurant menu is rather limited, we had dinner there only on the first night, it was plain and ok. Service from all the staff have been very good regardless.

Getting to and from the hotel is easy: Public water taxi to Zatter station or St Basilio station, then walk 3minutes. What’s hard is getting your luggage onto and off the water taxi, it’s a bit of work if you have heavy luggage’s. Private water taxi, 75 euro, can be an easy option, the driver helps load and offload your luggage and stop right in front of the hotel, so breezy and convenient.

Overall It’s a...