Average experience since false advertisement at HostelWorld. I arrived at 8:15am to drop my luggage after my night bus ride (in the description was written, that there is sb at the Rezeption from 8am and that itâs possible to drop it from 8am till check in). However when I arrived nobody was there, instead just a sign âRezeption open from 11am - luggage drop from 11am. I didnât expect that since I relied on the information given on HostelWorld. So I wasted my time reorganising my day and I got completely drained.
The other thing is, that there was clearly written 9: breakfast included (so technically I paid not just for the bed but also for a breakfast). When I asked about the breakfast starts the staff was shocked that there shall be one. They said they will tell the owner that there is this misinformation, but didnât do anything else (owner wasnât there). I paid for it - otherwise itâs false advertisement. Didnât even get a refund. And I choose this hostel since I had a flight early the next day so I hoped I can save some time having my breakfast there and not having to search for a convini or bakery instead.
Besides that staff was great and we had a great time! The hostel layout is a bit narrow so I had to pack may bag for my flight in the common space (which was still tricky since I had to stop every time ab wanted to...
   Read moreWe booked two nights in a private room well in advance. The hostel then informed us very shortly before arrival that they had mistakenly uploaded the room twice and overboked it, so that the room was not available for the first night. As a solution, they offered us to spend the first night for free in the dorm and only have to pay for the second night (and the first night would be refunded). When we arrived at the guesthouse late in the evening, we received only a fraction of the amount promised and not a refund of the first night...
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