Toyoko INN Gotemba Ekimae — Hotel in Gotenba

We had one night in this "facility", they call themselve a hotel. Not a good impression, at every minute spent there I felt like we were in the prison and being punished for bad behaviour (also explains the choice of sleeping kimonos print- strips in blue). The stuff- not friendly, zero English of course and not even tying to support the clients. I took a photo of the rules and regulations to be followed in the hotel- ridiculous. They show some kind of discust to the clients and expect them even to clean the room after themself. Not mentioning them calling the room at the h:00 of your check out time, not trusting even for a minute. Along all mentioned above - the price is not even convinient and I would say high! Long story short-...

This is the worst experience for all my trips. None of my advance requests were satisfied. First, our reserved parking lot is gone and we were asked to park few streets away in a rainy night. And we found few parking places right at the main entrance but the front desk helpers(?) refused. Even worst, they seemed not reading my requests, up to my show. After rounds of unhappy discussions, they let us go ultimately. When we left in the next morning, the entrance was almost fully parked! It is so disappointed!! In addition, we have asked for a upper deck but we stayed in the 2nd floor. The whole floor was scattering with a weird smell that made our whole family headache next day.

Highly NOT...

Disappointing Stay at Hotel: Not Worth the Cost

I stayed at this hotel in early June and was unsatisfied, as the experience was poor, it feels more like a 2-star hotel than the advertised 3 stars.

The room had a weird smell, possibly tobacco or mold, despite being non-smoking.

Staff behavior was somehow off, and while I understand the language barrier, it added to the discomfort.

The worst part was the hotel's policy, for the price of 15,200 ¥ requiring guests to take out their own towels, bed linen, and trash to the corridor before 10 am??

I will not be returning and do not recommend this...