ANA Holiday Inn Resort Appi Kogen Hills — Hotel in Hachimantai

We booked a Japanese-Western style room in the Grand Villa III for two consecutive nights in late January 2020. The overall quality is OK, but some of the services is awful. By that I mean the housekeeping maids. They did not follow the rules that they should knock on the door and wait for the response from the guests inside the room before entering the room. Around 10AM each morning, they knocked on the door and rushed into our room immediately before we could even stop them from entering. What made us most upset was that we did post the “do not disturb” label on the outside of the door. By no means should any hotel employees enter the room in such case, this is a common sense and a rule. We made complaints to their front desk staffs regarding this issue on the first day, and they (those maids) did the same thing on the second day. Their staffs showed complete indifference regarding such customers’ complaints! What a shame to this hotel, they could have done a lot better than what we have experienced for the facility and nice view this...

We stayed at this hotel during our visit to Appi Kogen.|| ||Check-in was smooth without any problems.|| ||The room was large, with two beds on one side, a Japanese-style room with a low table on the other side, and a conference table with four chairs at the centre. The room, bathroom and toilet were rather small, typical of most Japanese-style rooms.|| ||After putting down my suitcase in the room, I went down to dinner.|| ||Dinner was a Japanese buffet. The food was quite tasty especially the stir-fried vegetables and the beef stew.|| ||The next morning, I had breakfast at the breakfast room. Breakfast was a buffet with Japanese and Western dishes.||||Wireless internet access in the room worked flawlessly.|| ||Service was attentive. I had no problems communicating with the staff even though most of them did not understand English.|| ||I enjoyed my one night stay at Appi Grand. Since I stayed only one night, I did not have time to check out the other facilities in this...

Appi Grand Villa 3|Stayed in Villa 3 with our family of 5 booked In 2 rooms. Each room was comfortable and spacious with 2 beds, table with seating for 6 people, tatami mat area and separate bathroom and toilet. Room was big enough to accommodate 4 people; 2 on western style bedding & 2 on tatami bedding. Breakfast included a good selection of hot and cold dishes both western and Japanese. Dinner was available in 5 different restaurants and like breakfast included in room rate. Quality and plentiful food on offer. Predominantly Japanese dishes. Lift passes included in room rate as well as vouchers which could be redeemed at any mountain restaurant or shop. Regular free shuttle service between all resort buildings. Overall very well run hotel, efficient & helpful staff. Ski in ski out location. English speaking staff available. Special thanks to Yuji and Yoko for their wonderful service and...