Found a great deal to stay at this hotel…very near Nagoya station.Easily accessible from exit 10 of the UNIMALL underground shopping street that connects Nagoya station to KOKUSAI Center (but yes as other reviewers have mentioned probably better to avoid this if you have suitcases as you have to go up 2 sets of steps)|Reception is on the 2nd floor…you can go through Family Mart and out of a connecting door to get to the lifts…or walk a few steps around to the left of the Family Mart entrance to enter.|Staff were all very pleasant and friendly.|Wanted a quiet room on a higher floor if possible.Unfortunately the rooms that look onto the Main Street at the front of the hotel look directly over a huge demolition site.From Monday - Saturday (?) during working hours these rooms should be avoided if you re looking for something quiet (but not a problem noise-wise at other times…if you don’t mind the eye-sore)|The big bath on the 3rd floor is clean…but it’s difficult to know well when is a good time to visit as the TV update on the spa status said that the baths were unoccupied but by the time we got to the baths all of the lockers were occupied and it’s difficult to enforce social-distancing…this might be a result of the Nagoya womens marathon being in town?!|There s a free coffee machine in the lobby on the 2nd floor…and the food coupons give a number of options for either breakfast…a set lunch plate or some other snack type options later in the day.|The breakfast selection was very limited (no cereal…fruit or yoghurt)…but the quality of what was offered was good (the cereal bread…egg salad…minestrone soup…French toast and chicken stew)Also there s a good coffee machine offering caffe latte and cappuccino if that what you prefer.|All in all the deal was excellent and would recommend for people who want to be near the station….just bear the room situation at the present...
Read moreCannot really recommend this hotel. While it is in a convenient location close to the station, with a convenience store on the ground floor, and the staff are polite and attentive, the negatives far outweighed this:
The facilities show their age, and the room we stayed in was uncomfortably small. One major issue with it was the emergency exit window. Although it’s designed only to be opened in case of an emergency, there was a gap in the frame. This caused a high-pitched whistling sound at night, which made sleeping very difficult.
The breakfast was the biggest disappointment however; the main dish one could order was good, but neither the Western nor the Japanese breakfast at the buffet were acceptable. It would have been better if they provide only one of the two, but with what you would normally expect: • Western breakfast: The coffee was thin and watery, barely drinkable. Only one flavor of jam, an artificial-tasting strawberry, was available, with no butter or margarine provided. Waffles and pancakes were offered, but there were no typical toppings like maple syrup or honey. Instead, they had soy cream and something labeled “hot molasses,” which might appeal to some but wouldn’t suit most guests. Also the rest of the food and drinks were clearly low-quality, including cheap sausages and beverages with only 10% actual fruit juice. • Japanese breakfast: no fish, no nori, no hijiki etc. Basically only rice with natto and salad.
The staff genuinely tried their best and provided friendly service, but their efforts couldn’t compensate for the hotel’s overly cost-conscious management. If the pricing reflected the level of quality, it might have been acceptable. Unfortunately, given how much we paid, the stay was far from satisfactory and ranks among the least enjoyable hotel experiences we’ve had compared to...
Read moreLocation is great and close to station but depends on what part of station you get off it might take longer to find this place. If you come from airport and take express train you will end up in the opposite side and it can get very confusing. Nagoya station is busy and their signs are very confusing. One of hotel direction says Unimall exit 10 I would not recommend this route. Unimall is underground mall and it is very hard to find especially when you have luggage. Just find the entrance of Takashimaya department store at JR nagoya station. Hotel is on the same road as this department store. Stay on the left side of this road and walk 5min. You'll see Castle hotel on your right side of this street. If you see family mart (convenience store) turn left. Their sign is very small and there is a chance you'll miss it. Hotel is pretty typical Japanese hotel in this price range. Room is small but very clean and functional. They have pretty good coffee downstairs and you get bottle of water for free too. Their breakfast is restraunt quality and it was excellent but more western style food than Japanese. If you're more into fish, rice and miso soup this is not the place for you. They make pretty much everything there including sausage, jam and dressing and everything was great. Since it's very close to station I highly recommend this hotel. Even though it's not that complicated I got lost at night with luggage because my train exit was not connected to JR nagoya station. If you're coming from another part of Japan by train or Airport just find TAKASHIMAYA Department store at JR NAGOYA station and...
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