Hotel LiVEMAX PREMIUM Umeda EAST — Hotel in Osaka

In the beginning the online chat was helpful in my queries around being tattooed and using the onsen. However when we got there the service was average if that in explaining anything to do with the rooms, cleaning and even the use of the onsen. You do need to pay a fee of roughly ¥150 per night for onsen use.The rooms were not bad ,clean tidy However small even for a double bed,and a tare in the wallpaper above the bed. No room to put suitcases for traveller's. No English explanation anywhere in the hotel info folder . We had to use Google lens to translate about the onsen. Only information about cleaning was that you needed to put a tag out if you wanted cleaning. Which there was no tag around. We enquired at reception and we're told we needed to pay for cleaning services if we wanted it, which I thought was ridiculous seeing as we were booked for 4 days and 3 nights.

You had to exchange towels and washers down at reception each day if you wanted clean ones and the hallway was always FREEZING. They had heating capabilities, they were just not on. The heating in the room was difficult aswell, always seemed to be ether to stuffy or a draft on the floor.

The website we booked through and their information did not say anything about cleaning fee, it did say there was breakfast option on-site However the Cafe that is attached to it was never open to allow that.

The good things was the onsen avaliablity and being allowed to use even with tattoos . This was the highlight of the stay here. Location was really good, close to temma station and short 12 minute walk to Osaka station and all its surroundings. There was a lovely lady from Napoli on the staff that was one enough to help into my room when I was unable to get in my partner was still in the onsen with our room card. There was small fridge ,kettle and microwave which was helpful and we were close floor to the onsen. It wasn't to cheap or expensive for the time there for 2 adults However the other places have been roughly same cost and didn't have extra fees for cleaning or onsen use.

Overall if you want a place that has an onsen and you have tattooes I would recommend However there are other places if you look that does and you'd probably get better service..

Such a shame - the cleaning is...

I have stayed in a few hotels of this type in Japan, so I know that the rooms are small. However, these beds are an outrage. It is far too small for two adults. In addition, the bathroom is so small that I have problems even getting to the toilet with the door closed. The cleanliness also leaves a lot to be desired. The shower front is dirty from the inside or whatever marks are on it. Simply disgusting. There is no proper breakfast, just a packed lunch that is too small with no choice. So it can happen that if it doesn't taste good, you have to live without breakfast. The only reason why there are 2 stars is that there is a microwave in the room and the location. From experience I can say that there are much better offers for the same money.

Translated with DeepL.com...

It's located very close to Nakasakicho. From the hotel, you can walk to two supermarkets and there's a 7-Eleven nearby. Foreigners can easily buy snacks as small souvenirs. It's also close to the train station, and there's a public park with beautiful cherry blossoms (Sakura) near the hotel. If you come during the spring, bringing a picnic mat would be perfect!

The room fully equipped with amenities such as a razor, hairdryer, hair tie, cotton buds, facial cleanser, etc. I didn't receive complimentary drinking water during my stay, but the hotel has more than two vending machine which is...