Stayed 2 nights as a family vacation in July 2023. I was attracted by the water park and onsens photos on the agoda website. The hotel description AND the amenities list also included the water park. BUT it's not open until after mid July. We felt duped.|We were given a beautiful room that consists of two beds and two futons. There were a sitting area and a Japanese bathroom. I have no complaints except the hotel notebook is dusty and there's a dead bug in the stationery tray. Maybe they don't clean it - like ever? After covid one would expect a hotel would pay more attention to cleaning...|The breakfast buffet and dinner buffet both had good spreads. We liked wagyu beef and the little hotpot at dinner.|There are 3 onsen locations. They are all different. There are massage machines as well. We got quite busy.|Although they were very polite and eager to help, almost no one spoke English at the hotel. The instructions and hotel map were written in Japanese only. We did have fun guessing and gesturing. |Surprisingly my kids liked the vending machines the most. They venture out by themselves to get ramen, milk, ice cream, etc. as their little treasure hunt...
Read moreStayed 2 nights as a family vacation in July 2023. I was attracted by the water park and onsens photos on the agoda website. The hotel description AND the amenities list also included the water park. BUT it's not open until after mid July. We felt duped.|We were given a beautiful room that consists of two beds and two futons. There were a sitting area and a Japanese bathroom. I have no complaints except the hotel notebook is dusty and there's a dead bug in the stationery tray. Maybe they don't clean it - like ever? After covid one would expect a hotel would pay more attention to cleaning...|The breakfast buffet and dinner buffet both had good spreads. We liked wagyu beef and the little hotpot at dinner.|There are 3 onsen locations. They are all different. There are massage machines as well. We got quite busy.|Although they were very polite and eager to help, almost no one spoke English at the hotel. The instructions and hotel map were written in Japanese only. We did have fun guessing and gesturing. |Surprisingly my kids liked the vending machines the most. They venture out by themselves to get ramen, milk, ice cream, etc. as their little treasure hunt...
Read moreI didn't have to pay to stay here so my review might be slightly biased, but I genuinely had an excellent experience. There are three public baths, including at least one with an outdoor bath. There are also private options available for an additional fee for those who are shy or want to relax in private with a partner or family. The evening Japanese course was delicious and the staff were very polite and attentive during the meal and the whole time there in general. The morning buffet was pretty tasty and had decent variety. The view from the room, especially on a very sunny day which I was lucky enough to get, was beautiful. The room I was given was very large, more suitable for a family of four. The only small issue was with the room as there is a bit of wear and tear given the age of the hotel and not really enough sockets for modern day life with multiple things that need charging. It might have been a bit of a low season, but the hotel was generally very quiet and peaceful. I'd really love to stay...
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