Tokyo Bay Ariake Washington Hotel — Hotel in Tokyo

Worse hotel I had ever experienced. I already checked in late in evening. I booked for two rooms. One of them smell like dead fish and the room was not clean up. I went down to complained to counter. They told me why not paid some money to upgrade ! I told them, why they can’t give me a proper room I had booked ? By then, out of no choice , they gave me another room. I open it and smell full of cigarette smell. I again went down to the front counter and told them, I booked for none smoking room and that counter boy insist it was a non-smoking room ! I told him why not you go up with me and check ! If that room is not a smoking room, I take the room without any complaint . Then he follow me up to check and 1st room and the second room I had complained. True enough, he realized his mistake and get me another room. Frankly speaking , that room is windows lock which I can understand for safety. But the ventilation was super bad. Not because I had switch on the “heater” in the room but really the room was very stuffy! I started to realize why so many people check out in the night after we open the front door for fresh air to come in. Franking speaking , hardly any cold air !Initially I complained to front desk but they told me that is the best they can do and they offer me few pack of “koolfever pack” like this attach picture. Meaning they knew this problem and yet they did not do anything about it. I ask next question, why not I paid for upgrade will the room had better venting ? He said not. All the same ! At that time , already so late at night and tomorrow morning we had booked the Tokyo Disney Sea tickets, we negotiate among ourselves to stay one night so that we can change hotel after our Disney trip. I complained to Trip.com on the lousy hotelCondition and service and no refund from the hotel for balance stay if I check out. Thanks to trip.com they offered to offset $219 (converted from points) for me to book another hotel stay. Hence, 2nd day I booked another hotel and we move out the hotel because whole night I did not sleep and sweating and I have no choice but to guide dog with main door open for my family !This is really insane.I don’t want my family to die out of oxygen !Next, during check in, they keep on emphasize the room will not do cleaning after the 3rd day due to whatever good reason they had mention.However , on that morning after we go Disney sea, we are very sure some one actually go into our room. Even though we did not lost anything , I think, I find out our privacy is invaded. I had lost hope on this hotel and even I had to lost more money to stay in such hotel, I book another hotel immediately on 2nd day and we move out.Never never chose this hotel for safety sake and their front desk cannot help you to solve problem without verification and the rooms not clean is one of the biggest problem in hotel industry !They can make the same mistake twice without verification and they had to go up themselves to confirm I am not telling a lie just to...

TOKYO BAY ARIAKE WASHINGTON HOTEL ||||I've booked a PREPAID *Twin Standard NON SMOKING room with Hotels.com. In my reservation, I've again stated that I'm booking a NON SMOKING room with||||CHILD age of 5. ||||||When I going to check-in in 17 Nov 2019 around 8 pm that day, Front desk||||||staff told me that they do not have a Non smoking room for my reservation.||I've showed front desk staff with my reservation stated clearly that I am||||booking a Twin Standard NON SMOKING room with a prepayment in Hotels.com.||||||||A Front desk manager showed up and told me that they do not have a POLICY||||||to choose between Non Smoking and Smoking room. And told me that in my||||reservation there is no selection bewteen Non Smoking and Smoking room. ||||||I've again stated clearly to the Front desk manager that:||||   1.||||   *I've booked a NON SMOKING room, with evidence from my reservation and||||||   have shown to both front desk MANAGER and front desk staff that your Hotel||   should provide what you have guaranteed to your customer. I believe||||   Hotels.com should send the same to your Hotel. *||   2.||||   *I am checking-in with a CHILD at the age of 5. I have again emphasized||||||   to front desk manager and front desk staff that I have booked and would||   like to stay and your Hotel should provide a NON SMOKING room to us because||||   I've booked and the healthy concered with my kid. *||   3.||||   *I have suggested that I agree to accept any non smoking room, whether||   it is a smaller room or larger room. *||   4.||||   *I have also suggested to cancel my reservation. *||   5.||||   *I have again suggested the Hotel to issue a proof there is no Non||||||   smoking room for my cancelation request to Hotels.com. (since I've booked a||||   prepaid room)||||||The Front desk manager and front desk staff have REJECTED ALL my requests||||||and suggestions. In return, they have suggested NO OTHER METHOD and||continue to ask me to contact Hotels.com MYSELF. At the time, I am exhauted||and accompaied with a very tired CHILD. But still, I am trying to call||Hotels.com in Hong Kong with my owned mobile phone. The front desk staff at||last told me that she can offer me a 3-bed room non smoking room. Of||course, I do not care whether it is a one-bed, two-bed or three-bed room. I||only asking for a NON SMOKING room for my kid to stay in what we deserve to||stay and a more healthy environment. I believe if you or your hotel staff||have a kid, they will certainly understand my situation at that exhausted||||moment. *||||||I would like to thank you the front desk staff that she have asked front||desk manager two times when discussing with me. *||||||The GM of the hotel have expressed his concerned after my complaint letter to him. I would just like to remind all tourist to aware their booking and check-in...

Tokyo Bay Ariake Washington Hotel: Great for Gundam Fans & Drivers – Solid 4-Star Value Rating: ★★★★☆

📍 Location & Transport Slightly remote but surrounded by 3 stations: 🚆 Rinkai Line: Kokusai-tenjijo Station (3-min walk via covered walkway) 🚈 Yurikamome Line: Tokyo Big Sight Station / Ariake Station (3-min walk) 🚌 Bus stop right outside (direct routes to Tokyo Station/Disney). Self-drivers rejoice! Parking: ¥1,000/24h (253 spots | 2.1m height limit). 4-min drive to Toyosu Fish Market, 10-min to Odaiba.

🤖 Gundam Base Access (MAJOR PLUS!) DiverCity Tokyo Plaza (10-min walk or 1 stop via Yurikamome): ⭐ Life-size Unicorn Gundam statue with night light/sound shows (check schedule!). THE GUNDAM BASE TOKYO (7F): Flagship store + exclusive models. Gundam Base Annex (2F): Merchandise & souvenirs.

🛏️ Rooms Spacious for Tokyo! Luggage opens flat on floor ✅. City-view rooms face train station (surprisingly scenic at night 🌃). Decor is dated but immaculately clean and functional.

🎁 Free Perks & Amenities Free drink voucher via QR code scan at lobby. Complimentary toiletries (lobby counter). Vending machines + ice dispensers on every floor (near elevators).

⚠️ Considerations Morning elevator chaos (8:00-9:00 AM during checkout). Decor feels slightly old (no smart tech). Far from central Tokyo (40+ mins to Tokyo Station).

🏁 Final Verdict Perfect for:

• Gundam enthusiasts (walk to DiverCity!).
• Drivers (cheap parking + easy highway access).
• Convention attendees (adjacent to Tokyo Big Sight).
• Budget travelers (rooms larger than central hotels!). Skip if: You prioritize luxury interiors or need central access.

✨ Why choose this hotel? "Unbeatable access to Gundam Mecca, hassle-free parking, and finally – a Tokyo hotel where your suitcase doesn’t block the...