Tokyu Stay Yotsuya — Hotel in Tokyo

Tokyu Stay Yotsuya is located about 5 minutes walk from Yotsuya JR station which has elevator on the exit towards this hotel. It is very important for us with 2 big luggages and a baby stroller. It is just one stop to Shinjuku via Chuo line rapid.

We got a room with double bed size, which is considered big for Tokyo standard. The room has small pantry with washing machine cum dryer. The pantry is good enough to cook simple breakfast but anyway we just used it to warm up food. The Washing machine is handy when our daughter run out of clothes due to drink/food spilled during the trip.

Hotel staffs are helpful, although they don't speak much English, but their English is good enough to help you during check-in/out, ask info about taxi, etc.

Another plus point is that the location is very convenient with Jonathan cafe is downstairs, open 24 hours and has child menu. There is also convenient stores downstairs with nice staff, we got a pouch containing children toiletries (a small gesture but made our daughter happy)

Some cons on this hotel: Other than Jonathans cafe, not many other restaurants around that is kids friendly, you have to walk further on the other side of the road to find more restaurants. Facilities is very basic, no swimming pool or other facilities to entertain kids but anyway most of the time we were outside of the hotel and we did not need those facilities at all. Washing machines and other electronics are in Japanese though there is an explanation in English but not clear enough to operate them so we had to resort to combination between the English explanation and Google translate app on...

Hotel is in a fairly good location. But for a 3 stars hotel and the amount paid. I think I wont stay again. Hotel don’t provide house keeping, they only provide towel change daily.

On the second day of my 5 days stay, I have told the hotel staff about the room cleanliness. It was dusty and underneath the blankets there was brown stain ( looks like dried blood). They provided 1 off cleaning of room.

On the 4th day , cockroach appeared running around the room and I have to kill it.

Informed the hotel staff, but the first hotel staff (ched) was helpful , polite and genuinely tried to do business recovery.

When the first hotel stuff went away on his off day , another hotel staff (Jun) handled my complaint. He wasn’t polite and Told me that they placed some medicine to avoid cockroach and told me is common for hotel to have cockroach.

They gave me free upgrade which I rejected as my son already asleep and not easy to move rooms. Any way I book the room which is their second best room(family room). Instead they only give me 1 day refund. Which I feel is not acceptable. I requested full refund and then reduced to 2 days refund as I found the cockroach on the 4th day.

Hotel staff said getting refund of 1 day in Japan is big thing. He added on refund can only be given if we didn’t stay in the room. However the option was given to me. Saying I was unreasonable even after I reduced the refund to 2 days.

Overall I think the staying experience was horrendous and distressing. By far the worst hotel I have ever stayed in.

I paid close to SGD 300...

Tokyu Stay Yotsuya was exactly the kind of hotel we were looking for. The hotel has a very central location, equally close to Shinjuku, Shibuya, Chiyoda and Minato districts. With JR rail lines and subway lines from the Yotsuya station you can easily get pretty much everywhere, for example with the yellow JB Chuo-Sobu line you can go to Akihabara or the main railway station in just 20 minutes.

I would say that the hotel is also a walking distance away Shinjuku, Chiyoda and Shibuya, around 3 to 5 kilometers. So you can take a nice stroll down to Shinjuku while doing some sightseeing.

The rooms were spacious compared to many others in the same price range and had good basic amenities: electric kettle, microwave, fridge and even a washing machine.

We recommend that you ask a room from the higher floor with the view to south. It was amazing!

Breakfast is served at the restaurant Jonathan's where you have 8 different options, from continental to more traditional Japanese. We like the food.

The hotel itself don't have a restaurant or a bar, just a coffee automat and few vendor machines on the main floor. The staff was friendly, but their English wasn't very good. We understood each other.

What really made our whole stay so much more convenient was the Family Mart mini market downstairs. That place is a gem, with food, drinks, snacks, hygiene product, even cheap alcohol, pretty much everything you need. The family that owns the store...