Yokohama Tokyu REI Hotel — Hotel in Yokohama

I would have given a 5 star rating for service but got a very bad experience with this one staff call Yashiro (she wasn’t wearing a name tag but told us this name after we asked a few times for her name). We booked 3 rooms for 2 nights, for 6 people. On the second evening when we return to the rooms, we found out that our room wasn’t cleaned. Later found out that we need to put the magnet tag outside of the door if we need cleaning. Which is fine and we were not complaining about this. But we needed new towels. We called the reception separately and got hanged up! The receptionist said a bunch of “maybe” English or mixed with Japanese, then hang up. I called again and explained we needed new towels, she said “no towels!” Then hang up. I called again, same answer, then hang up. We then go down to the lobby, this same girl looked annoyed and said NO TOWELS! Her level of service was just very bad and unacceptable! It was only until when we asked for her name, she acted she didn’t understand English. Then I spoke in Japanese asking for her name. Then her attitude changed. Gave us 3 towels. I said we needed 6 for 6 people. Then she said no again! I said it is ridiculous if the hotel only has 4 clean towels!And I will write my experience on my booking platform. Then she finally took us to our floor and said there are many towels there. To be fair, all other staff was very friendly, including the boy who checked us in and the girl called Monya who checked us out and helped us with delivering the luggages to our next hotel. I don’t need compensation from this hotel as I will not be returning to this hotel again because of this one bad staff but I surely hope management can give her better training on how to handle simple customer requests with a...

We did have an enjoyable stay at this hotel. Around 8 minutes' walk (with luggage in hand) from/to metro (Shin Takashima station). Environment tranquil yet location convenient - just app. 15 minutes' walk to downtown area like the Mark IS, Landmark Tower, etc. where a lot of shops and eateries can be found.Staff at the reception are very courteous and helpful. Smart in answering questions from us. Room size is perfectly good. Shower is good given water flow is strong and water is hot enough. Toiletries are sufficient. With the two reading lamps on, the room is brightly lit (although it would seem perfect if there could be one or two more light bulbs on the ceiling).Breakfast is good. Staff from the kitchen and the restaurant are seen to be working meticulously and attending to the details to make sure that every corner is clean and hygienic, and that the food is timely refilled. An adequate variety of food and drinks, really exceeding our expectations.Love to stay at this hotel again in future visits...

We stayed 5 nights over the New Year's holiday and the service is not up to snuff. I am a foreigner and the New Year's buffet was refused 5 minutes before last order on the grounds that it was out of order. The hotel discriminates against foreigners and is very condescending. There is no particular reason to choose this hotel as there are other many convenient hotels in the area. There is no laundry service. There is no place to park bicycles, so when I tried to park in an available spot in the parking lot, I was told to park in a far spot for a fee by a customer or a security guard. I would not recommend this hotel to anyone traveling by bicycle. There is a live music club nearby and it is noisy at peoples drunk...