The Kahala Hotel & Resort Yokohama — Hotel in Yokohama

Sets the standard for luxury.

We stayed here for our final night in Japan and it was simply amazing.

Staff: From check in through check out you are treated like royalty. They personally escort you from the the front door up to the 14th floor lobby for check in and make sure you are comfortable the whole way. The room service servers take off their shoes when they enter your room. They offer a turndown service. Simply amazing, I've never felt more welcomed anywhere in my life.

Food: Unfortunately the breakfast buffet was unavailable during our visit, so we had the room service instead. We chose the hawaiian breakfast and it was utterly fantastic. The acai bowls were fresh, the eggs benedict was creative, and the fruit beautifully presented. The chefs even cut the ends off the grapes so you don't deal with any stems. If that isn't luxury I don't know what is.

Room: Spacious, clean, and comfortable. The bathroom has great products including bubble bath. The bath can get so hot that I almost scalded myself by not checking the temperature first. The pajamas fit great. The bathrobes weren't sized for my frame, but they easily swapped me for a larger one.

Spa: Yes you have to pay once for entry, but it is well worth the cost. The staff are wonderful, they kept the place spotless. The shower stalls had locking doors and amazing products that left my skin moisturized. The hot tub really was hot and the milky tub (micro bubbles) had my skin feeling so soft. Using the sauna and cold plunge was amazing after a full day exploring Yokohama. My spouse had two 30 minute stretching sessions at the gym (approx 4400 yen each) and was raving about how good they were.

Location: This is the only place where I can take off a star, they are a bit of a walk from any metro station. The closest one is at the Queen's mall and while there is a direct walkway there, it is a journey. They do have a stop for the bayside blue bus right outside the fence, but the buses just aren't as convenient as the metro. Not a huge deal and it's not something the hotel can change but for those who love the Japanese metro system know that you will be walking.

Overall, when I come back to Yokohama I look forward to...

Recently, I had the pleasure of staying at this renowned Hawaiian hotel newly opened amidst the vibrant buzz of Yokohama.

The hotel is ideally located within a manageable distance from both Minatomirai and Yokohama stations, though it does require a slight stroll. Majestic in stature, the hotel presents an imposing facade reminiscent of a grand warehouse. Upon entry, you navigate through a somewhat elusive entrance to a welcoming bell desk where the journey to the 14th-floor front desk begins—a sublime setting that overlooks the panoramic cityscape of Yokohama.

Check-in is conducted at individual luxury counters where you are seated, but I had to wait almost 30 minutes due to guests ahead of me. Honestly, such a lengthy wait for check-in did not seem like optimal service. Although the hotel maintains a high standard of service, I felt they could have offered in-room check-in to minimize waiting times, especially since I encountered similar delays during check-out, despite settling my bill early as suggested to avoid congestion.

The room I was assigned, unfortunately, did not offer a great view due to a building in front, which was disappointing. however the room provided was expansive and technologically equipped, boasting amenities such as a bathroom TV, screen mirroring capabilities for personal devices, and abundant USB ports, all of which I found immensely practical.

The exclusive gym access was a thoughtful touch, though the additional fees for other facilities like the pool and bath were a letdown.

My in-room dining experience featured an Italian course from the hotel’s restaurant—visually stunning and gastronomically delightful. Yet, when considering the cost, the value proposition became less clear.

In sum, while my stay was overall smooth and the premises were flawless, the promised uniqueness was amiss. The professionalism of the staff was evident, yet the service felt overly scripted.

This visit left me yearning for a more tailored touch that could have elevated the entire experience into the realms of the...

This was a girls trip. We came to get some R&R for 3 nights. We were blown away! Our room was magnificent! We had 2-twin-bed room with a view of the harbor. The room was set up that our beds faced the beautiful views and at night, it was gorgeous. Very modern room with the tablet next to bed to open/close sheer curtains and drapes, and a master lights on/off button. Nice robes and comfy bed clothes provided, and slippers too. Slept so well here.||||Breakfast in the Japanese restaurant was a wonderful experience with the private room. So many surprises from the chef. And they knew what you ate the previous morning and gives you a different menu the next day. We had in-room dining for dinner on our spa day. Too relaxed to go out after all that pampering. The meal was varied and spot-on. We also had a teppanyaki meal one night. Everything was delicious and prepared with care. Highly recommend.||||The spa treatment I had was a facial by Kaori Nakajima. She was amazing, attentive, and you can tell she loved her job. She heard that I was tired from all the walking I had done at Yokohama before arriving at the Kahala, and offered to give me a leg massage. Wow, did that make me feel so much better! Thank YOU, Kaori, you are a gem at the spa, and I'll come back for more when I return to the Kahala. The spa is connected to the fitness room and the swimming pool and jacuzzi. It's a beautiful facility that you should use. The jacuzzi is sooo nice - probably the best. It's outdoors, set at a good warm temperature, and you get a nice Yokohama view.||||I'll be back to enjoy the Kahala experience again. Thank you, to the Guest Relations Mgr, Akihisa Sakamoto, for seeing us out at checkout. This is probably the best hotel experience...