La Casa Hotel by FHM — Hotel in Amman

Best location, quiet, but can be better service I stayed about 21 days at this hotel so hope my review will be comprehensive and helpful for others. What I liked about the hotel: 1. Great location, absolutely the best thing about it. It is close to grocery markets, best restaurants, sweet shops, highway and in quiet area. 2. Amazing gym with machines, weights, swimming pool, sauna, steam and locker rooms. I made full use of that and was really needed after work days. 3. The guard is really nice. 4. Late checkout. What can be better: 1. Restaurant is sub par. I think breakfast can be much better. It was not good standard. I stuck to egg station- they make it for you which is nice, toast and coffee with some salads but it was so limited especially for Jordan (felt like I was in a US hotel haha). 2. The premise in general can be cleaner, the room was super dusty to be honest and being South Asian I ofcourse did a full cleanup myself of the cupboards and tables etc. before I unpacked haha. 3. Limited service - please improve the service, the staff are always on phone and not paying attention. I stayed longer than anyone I assume at the time but got subpar treatment. Don't know why. 4. Key was not working almost everyday and I had to go up and down to get it reprogrammed everyday. I am nice person so I didnt make a huge fuss but honestly I must have made 21 trips for the 21 nights to get my key reprogrammed because it wont work! 5. TV is all arabic except 4 news channels 6. Laundry pricy 7. Smoke smell in towels...

We have booked a junior suite with two bedrooms and a living room, the price was appealing but won't choose it again.

I will start with negative points: Cleaness is average as the hallways and the rooms were smelly - we informed the staff it smells gas they said it's chemical for sanitizers-! Towels for shower were clearly over used! The heater is noisy at night which make it hard to sleep. The orange juice in the buffet has tons of poweder that formed a thick layer on the bottom of the tank. Bad experiance while handling a situation we used laundry service but they have destroied the color of the cloths and refused to apologies or compensate, instead they have blamed us that the discoloured area were there before washing the cloth, although it was clearly not their in the pictures we took while sightseeing. hotel is far from tourist attractions. No views on this hotel and all the windows were dirty so it was hard to look to the street through them

Positive points: Staff were friendly overall...

It was the worst hotel I stayed in Jordan. We stayed there our first 3 nights and then the night before leaving the country. The first stay we already complained about the noise at night and no options were offered to solve this problem. The second stay was even worse. Our room was attached to a swimming pool and we were told that people could be swimming until 2-3am in the morning. The noise was unbearable and impossible to sleep since it was like having a party in our room. We complained several times since we only had 5 hours to sleep. People in the swimming pool were not from the hotel just employees or other people. We felt like we were being lied to all the time, first swimming pool would go quiet at 11pm, then we would be moved to another room. After several complaints (and without not being possible to talk to the manager) we finally got another room. It took us more than 2 hours for this change. Please try to...