Family hostel — Hotel in Almaty

First we came we are greeted by 1 rude lady. She cannot speak english. She was not helpful at all and not friendly also. Our 1st night was a nightmare because we have to deal with her. The room was clean but the bed and pillow was not comfortable. There are have plenty of convenient stores and restaurants nearby where you can eat and buy something.

On the second day we met an old lady, one of the hostel’s owner i guess. She is very friendly and helpful. I was thought, if we were met her on the first day probably i wont give this kind of rating.

There are only 2 toilets in the hostel. No soap given in the toilet. The door room can’t unlock because the door knob was broken. So we have to bring our important stuff whenever we...

At the beginning we were about to put 5 starts, the hostel it’s cosy, clean and the family it’s really nice…but during the first night he had water dripping from the walls and we couldn’t sleep that’s wasn’t their fault but im talking about our experience. And also I put another less start because the day we left the housekeeper it was really rude rushing all the time, taking our sheets and towels more than one hour before our check out..and I was about to put a bag on the bin and she told me to not put because she just changed it and told me to take the rubbish with me…if it wasn’t for that two bad experiences the hostel is a 5 stars...

The rooms are absolutely ok, beds comfortable, a wardrobe, fan... Wi-fi working well. Toilet is only one for the whole apartment, but it wasn't a problem during our stay. Two showers. Kitchen with all equipment and hot drinking water. All clean. When somebody is speaking in the kitchen, you can hear it very clearly in your room (even though our room wasn't next to the kitchen), so it was a bit disturbing. One of the landladies was very king, helpful and friendly, the other one was a bit less. Overall a good experience and a great value...