Plaza Hotel Almaty — Hotel in Almaty

Stayed in Plaza hotel for 4 days during our vacation. It is about 35-40 mins drive from the airport. the location of the hotel is central enough however you still need a taxi to go to places (Uber doesn't work in Kazakstan so download Yandex which works exactly the same and you can the fare prior to booking the ride). Upon arrival the receptionist showed english communication skills and greeted us and explained to us the hotel info. The twin bed room that we booked were of decent size, we particularly liked the bathroom with well equipped amenities and vintage looking wash basin. The breakfast buffet was good enough with options of cold and hot food and selection of fruits/yoghurt. Staff has been very helpful with all of our requests throughout the stay. The only downside was the wifi speed as our room was located at the far end so we couldn't get much signal. Another thing was that one night there was a loud knock on our door around 9pm but we couldn't see who as there wasn't a peephole, the knocks happened several times then eventually we heard someone said 'housekeeping'. We were bit annoyed by that as we were already in bed. Other than that highly recommend this hotel if you were to...

Terrible Stay – Rude Staff and Poor Service

We stayed for two nights at Plaza Hotel in Almaty, and our experience was shockingly bad. The staff was extremely rude and hostile, completely lacking in basic hospitality.

Breakfast was a disaster. The food was cold, and there was no staff around to assist. To make matters worse, one morning they closed the breakfast service half an hour early without any notice. As a family with an infant, a toddler, and two senior citizens, we politely requested breakfast, but the staff outright refused. Only after a lot of hassle and argument did they agree to serve us in the Coffee Shop.

Even then, the breakfast we were served was minimal. When we asked for some cheese, the waiter rudely responded, “No cheese!” However, when we offered to pay, he suddenly changed his mind and said he could get it for us. This level of hostility and poor customer service was truly shocking.

To add to the disappointment, the room service was equally terrible. We had to call multiple times just to get water bottles delivered to our room.

Overall, Plaza Hotel fails miserably in both service and hospitality. We would not recommend this...

We stayed for two nights at Plaza Hotel in Almaty, and our experience was shockingly bad. The staff was extremely rude and hostile, completely lacking in basic hospitality.||Breakfast was a disaster. The food was cold, and there was no staff around to assist. To make matters worse, one morning they closed the breakfast service half an hour early without any notice. As a family with an infant, a toddler, and two senior citizens, we politely requested breakfast, but the staff outright refused. Only after a lot of hassle and argument did they agree to serve us in the Coffee Shop.||Even then, the breakfast we were served was minimal. When we asked for some cheese, the waiter rudely responded, “No cheese!” However, when we offered to pay, he suddenly changed his mind and said he could get it for us. This level of hostility and poor customer service was truly shocking.||To add to the disappointment, the room service was equally terrible. We had to call multiple times just to get water bottles delivered to our room.||Overall, Plaza Hotel fails miserably in both service and hospitality. We would not recommend this...