Suncor Hotel — Hotel in Karakol City

I booked a room at Hotel Suncor with high hopes after celebrating my wedding, but our stay left us very disappointed. After an exhausting eight-hour journey, we arrived late at night and made a card payment using the bank terminal provided. Although the transaction was processed, within minutes we were unexpectedly asked by a staff member to pay again—even though the initial payment had gone through. This unexpected request, especially at such an inconvenient time and in an awkward setting, made us feel quite uncomfortable. While the hostess apologized the next morning, the overall response from management did little to resolve the situation or restore our confidence. I understand that international transactions can sometimes process slowly, yet the handling of this matter was not only unprofessional but also unnecessarily stressful after a long trip. I sincerely hope the hotel reviews its payment procedures and communication practices to ensure that future guests do not experience similar...

Pros - It's new, so neat and clean. Cons - 1 Rooms are rather small. There's no fridge, no almirah, no water bottles on arrival, no TV, When I asked for ice, they flatly refused. Said you go and buy it from the market. No internal phones.

Dear Owner I appreciate your taking interest and responding to my review.

You haven't commented on the ice not being available. You haven't commented on fridge and No TV. I need to order dinner. How do I do that? I need to again go out, ask for the phone number, come back to my room and then order dinner. That defeates the purpose of dinning in the room. Why are there no glasses near the water dispenser. When I asked the lady, She says, go back to your room, get your own glass and drink the water. Is that...

Clean rooms, nice location, good breakfast, plenty of street parking, good security system, and nice balcony.

It’s a small motel with no elevator or bellman. The laundry is just waste of money.

The reception is good, they speak English, and ready to help. Esay check-in and check out. They care so much about towels. They charged us 1500 sum, because there towels were...