Lavender Home — Hotel in Ras Beirut

What a day ...|So after arriving into the hotel and getting out of the taxi , my welcoming party were few guys in front of the hotel speaking loudly with lots of swearing, yelling ( they were guests ) but I thought that's non of my business... tiny check in...also not an issue , welcoming reception ( the only positive thing in this place) , was asked to wait for an hour plus to be checked in as the room was being cleaned ...|So as this was in Hamra area I went for shisha and a bite to kill time before going back to what I thought would be a cool , funky boutique style ,4 star rating hotel ( I think the shisha made me calmer)|Back , checked in , went up to the room and here we go:|The smell was terrible inside the room , the beds were never cleaned in like years , with hair , dirt and many other things , the shower was yucky , tiny , the room was dirty , the furniture was so old , the hotel was noisy , I went back to the reception ( the nice guy) who assured me they know their business and they deep cleaned the room ...I asked him to join me ....the smell ( well yes he said , don't know but I should get used to it...) The hair, the dirt , the spots on the bedsheets and the pillows ..must have been from the drycleaners ( that was really hard to understand , am sure the bedsheets never been to a drycleaner ever in their lifecycle).|I told the reception that I can't and will not stay ( 15 MTS after my early check-in) , he said he has to follow the TripAdvisor policy and charge me at least one night ( as if it was TripAdvisor's fault) , I was so happy to be fooled , so happy to be ripped off this time as I just wanted out of that place ...and I was charged 75 $ ( being the rate).|This so called "hotel" should be taken out of the TripAdvisor listing , they are a scam|, They shouldn't be listed on any site .||Stay away...

We had a terrible experience. I visited with my friends and we booked the Royal Suite because we wanted to enjoy the jacuzzi. We arrived to the room and the floor was dusty my white socks turned completely black within 10 minutes of arrival, but the housekeeper was nice enough to give the room a sweep. After that, we wanted to fill the jacuzzi (the whole reason we booked the most expensive room in the hotel for) the water was warm but not hot so we waited a bit but it just kept on getting colder. We called the reception he said there might be something wrong they will try to fix it and we could try in 30 minutes, after about 3 hours the problem was still not solved and we were getting furious. Finally the receptionist told us that it turns out they can't fix the problem it's gonna have to wait till tomorrow. We demanded to leave and they wouldn't give us our money back after a lot of arguing we came to the agreement of booking the suite some other day.||The next time we arrived we had the same problem regarding the dusty floor but this time the very rude receptionist said the housekeeper wasn't available since it was Sunday evening so there was nothing he can do. Also cutlery was left in the sink unwashed and there was a water bottle under the couch which is evident of the poor cleaning done. This time there was hot water but it was coming and going not very consistent. The next morning we asked for a late check out of 2 pm instead of 12 pm since no one had the room booked for the day and the same rude receptionist also declined and gave us a lame excuse. ||It was an awful experience and I would not recommend this hotel to anyone. Such a waste of money. I don't really have anything positive to say...

The staff are attentive and helped us when we asked for it, but there were a few things which need improvement. ||- The rooms generally need an update / lick of paint. Windows were absolutely filthy. ||- The water temperature in the shower kept fluctuating between freezing cold and boiling hot on the same setting, making showering difficult. ||- The wifi was very slow despite the hotel appearing quiet. ||- Toilet seat broken. Housekeeping didn’t ever do anything about it. I did mention it to reception but not sure if they understood me and I didn’t want to ask again. ||- Maid service inconsistent. Some days we got all towels replaced, some days just the big towels, some days they didn’t wash or replace the mugs and glasses but sometimes they did. Tea bags not replaced when used. ||- Breakfast very basic. Maybe because it was quiet we had table service rather than a buffet. The trouble is, it was ‘get what you’re given’ rather than being able to choose what to have. We only had it the first day and didn’t bother after that. ||I’m sure some of these would have been sorted if we had requested specifically, but some things should be a given I think. I shouldn’t have to ask for cups to be changed. ||On the flip side the location is fantastic. The good location, staff and price compared to other hotels is why I’ve given 3 stars...