SEMPORNA HALO HOTEL — Hotel in Borneo

I booked this hotel because the photos looked promising and the reviews seemed decent. I didn't set my expectations high because the price is very cheap. Upon checking in, I liked what I saw at the lobby. It gave me the backpacker's feel. They had a small cafe area where you can purchase and make your own instant coffee and have a cup of noodles. And we clean up after ourselves using the small kitchenette. That was wonderful.

But the rooms were in terrible condition. The rubbish bin still had trash from the previous tenants. The walls had baby cockcroaches and ants. The towels looked soiled. The bed had hair. The floor was dusty - and it was a thick layer of dust. The bathroom was worse! The grout and stains in the bathroom are totally nauseating. It seems like no one had cleaned the rooms for months or years. It was gross.

I hope the owner/manager takes note of the negative comments. Your hotel has a great location, being near the self-service laundry, near some eateries. So it's a pity you lose potential guests just because your cleaning team was not doing...

The door lock was broken and we can’t close the toilet door properly. Saw strings of hair on the floor when we first entered the room. TV is not in working condition. The air blow out of the aircon has bad smell and the condenser made a lot of noise at night.2. Bad sound proofing and this area is super noisy! Dogs barking, music at night, can hear the staffs or other guests talking in the hall. 3. Breakfast was provided, only have white bread, peanut butter and stir fried bee Hoon. The bee Hoon tasted so bad. The food options and taste can be improved.4. The staffs are not super friendly and welcoming. You won’t be allowed to bring the towels out if you are going for...

This is one of the worst hotels I've ever stayed at. There was absolutely no WiFi in our room during the 3 days we stayed here, and even though we asked the staff to fix it multiple times, noone cared. They were so ignorant, they didn't even say hi even once or say a single word when we checked out. The worst customer service I've ever experienced during my 3 months of travels in Asia. The room is incredibly noisy, we couldn't sleep from the constantly barking dogs at night (there are around 10 stray dogs on the street in front of the hotel). The room is small and there are ants. I know there aren't many options in Semporna, but you're definitely better off choosing...