B Street Hotel — Hotel in George Town

During our 2-nights-stay at the B street hotel, we shared our room 106 (Superior room) with bed bugs. After the first wave of bites on the first night, we thought they were mosquito bites. Late on the second evening, we found residues of the parasites in bed after further bites and confronted the hotel, where they claimed that the problem had never occurred before and they gave us a new room in a lower category than we had booked, which we had to accept because it was too late to change hotels. After research, the problem was reported to the hotel by customers in October 2024 (and multiple times during the last years, see reviews here), but nothing was done, which is why I now have around 50 bites all over my body, including an allergic reaction.

The behavior of the staff is irresponsible, we could not sleep a night because of the parasites, could not enjoy our vacation in Penang, had to cancel day trips because of a hotel change and are now struggling with health reactions and have to have all of our luggage cleaned to avoid spreading. We requested that the entire booking should be refunded, but they refused to even refund one night. No apologie, no refund, they didn't even refund us the difference between the expensive room we booked and the cheaper one we had to move to. They are not taking this issue seriously, as the guy on the reception was laughing, not offering any helpful solution, and didn't let us talk to the manager. Furthermore, the guy at the reception claimed that the mattress would be disposed of and the room professionally cleaned, which is a lie. The hotel is fully booked and we saw the cleaning staff cleaning room 106 as they do every day. No replacement of the matress whatsoever. Worst...

The hotel was very strategically located, surrounded by many cafes, and popular attractions not far away in georgetown. However, public parking is very limited as the hotel only has one parking in the front by first come first serve basis. We had to park quite far away and walked a distance to the hotel. During check in, we were assigned to one of the room on the top floor. To our surprise, the room was a stand alone and beside the room was the housekeeping area, which was very noisy during the daytime as we tried to rest in the room, cause by the yelling and sounds made by the staffs. Bad soundproof and the room was quite small after putting a king size bed in it. At night there were sound of pipe ringing which has greatly disturbed our stay here, I believe its connected to the water flow in the hotel. In the room, dusts were everywhere and we believed it has been vacant for some time without much care, the curtain was dirty and stained, however very luckily the bed was clean at the very least but hard at the same time, making it even harder for us to sleep. The toilet was even worse, the floor was made of sandy rock and pebble material, which is feeling unpleasant to the feet and there are always dirt stick to our feet when we came out of the toilet, and the wall of the toilet is full of stains and dirt, which made us to believe that it was not properly cleaned prior to our stay. Overall it was a very unpleasant stay, probably because we were given a room that is maybe vacant for some time (as we realise the elevator to the top floor was off limits), not sure about other rooms. Also to note that every morning there will be prayers as wake up calls to those stays...

Affordable price for 2 star range budget hotel.||- Almost 99% Self service style hotel except check in and house keeping.||- Feels like being at your own home.||- Only (1) hotel staff that will running all hotel task and accommodate all your || needs, || shes Katherine a very humble & nice hotel receptionist that handling all hotel task || at once. (Please try to understand her and be nice to her too).||- No mini fridge, coffee/tea, telephone, slippers provided in room. (Might be || provided in other types of room).||- Main hotel entrance is 24/7 auto locked. (Guess will need to have/bring their room || key card to in/out from hotel main entrance.||- Cold/Hot water dispenser, Instant coffee/tea, sugar, creamer, cups/saucer is || provided at ground floor of hotel for guess. (Its FREE 24/7)||- Free Wifi is provided but with very limited connection range. (Using your own|| phone internet connection is highly suggested)||- TV channel is very basic and limited choices plus the reception was not so good.||- Quite nearby all the Penang attraction places. (Easy to get Grab Car services)||- Penang Ferry Services from both ferry terminal is FREE until 31st December 2021|| (You need to provide your Malaysian Identity Card/National ID to claim your FREE|| ...