Desaru Utama Residence — Hotel in Johor

Stayed here with family for two nights in December. We booked 4 rooms. Bedsheets in most of the room were stained and smelly. It smelled like it wasn't changed from the previous guest. When we reported they only came and changed for one room. The others we had to put msg again, but nothing was done about it. Our bathrooms stunk like dead moses in there. Our kitchen sink had a washed up Maggie noodles from previous guests. Cutlery was not enough according to the number of people who were booked. As simple things like mugs were not there. Bathroom showers were broken. In short money we paid for it was not worth it. |We complained and the host msged saying that they will give us 20% discount refund of our stay. Its been 3 weeks now. But she doesn't reply the WhatsApp...

1/5 stars (Desaru johor by Glex) I'm extremely disappointed with this apartment. The pictures were misleading - the actual place was dirty and smelly. The sofa and bed cover had a strong unpleasant odor. The toilet tap was tiny, and the WiFi didn't work. Unfortunately, I wouldn't recommend this place to anyone. Maybe they should update their photos to reflect the...

Overall a great place to stay. The rooms was clean and no bed bugs etc. Owner is easy going and there is no issue with check in or out unlike some homestay which is anoying. Would recommend those who is visiting desaru to stay here. Parking is convenient for those who is...