Komune Living & Wellness — Hotel in Kuala Lumpur

I stayed at Komune Living & Wellness for 3 months (Feb–May 2025), and this is a more than fair and thorough review. While the hotel has areas for improvement, I’m deeply grateful for most of the kind staff and healing moments that made this stay meaningful.

STAFF PRAISE

Binod Kumar Gautam and Mohan Bahadur Thapa Magar from Housekeeping were truly the heart of my experience. Their professionalism, genuine warmth, and consistency brought light during a deeply personal healing period following two family losses.

Binod was especially memorable—always thoughtful, helpful, and kind. When I accidentally broke a water jug, he immediately checked if I was okay while calmly cleaning up the glass.

Plus, he even lovingly stated that accidents happen. He later delivered a new jug I paid for without hesitation.

Binod also speaks English well and shows great leadership potential; with support, he could easily excel at the front desk now, or management level in the future. Both he and Mohan deserve to work at top-tier hotels.

Other standout staff include:

Manager Angeline – very professional, warm, and helpful; she speaks English very well, and she is truly 5-star quality Yahya – helpful and courteous Reuben – a kind and capable front desk trainee with great promise Nim – thoughtful and reliable security Aqil – gentle encouragement when I felt bad about the broken jug Razif, Faiz, Suzie, Benjamin, Atikah, and another unnamed young male staff—thank you all for your kindness

HIGHLIGHTS

The room was modern, and amenities like the pool, jacuzzi, filtered water on every floor, kitchen, and laundry room were great. The Matjip Korean restaurant was a convenient healthy option.

The adjacent lake park was a huge draw: around 80% peaceful, scenic, and fairly clean. I often saw the cleaning crew gathering old leaves into trash bags; so the grass areas of the park were usually very clean.

I enjoyed watching and/or feeding turtles, koi, birds (especially observing rare Milky Storks), crows, and ravens. I brought natural foods from a pet store—turtle pellets, bird seed, raw sunflower seeds, guava, apples—rather than harmful white bread.

I shared with Manager Angeline my concerns about pollution in the lake (plastic, floating trash) and the overpopulation of desperate catfish. She promised to notify authorities, and I appreciated her care.

ROOM FOR IMPROVEMENT

On March 20, intense hallway paint fumes entered my unventilated room (no windows open).

I messaged Amanda (Airbnb host), who suggested going outside and turning on the bathroom fan. The fumes caused rawness in my nose and throat.

False fire alarms occurred regularly

Loud megaphone announcements and music from the nearby stadium

Shouting children (especially one frequent screamer near the dining hall), often disrupted peace

Groups of loud tourists often stormed elevators with little regard for others (though some were kind and respectful)

Indoor and outdoor lounge areas played loud elevator music daily, making it difficult to relax or work despite comfortable seating

Excessive dust buildup despite weekly cleaning (no windows, no closet—just open hang space); even clothes and shoes collected dust

The stool provided in the room was rock-hard and not suitable for long stays

I never saw any laundry detergent suds during machine use, and my clothes never smelled freshly cleaned (despite staff insisting detergent is used)

OVERALL

Grateful for the supportive staff, lovely nature nearby, and healing space.

This hotel is best suited for short stays. For longer visits, you may want to bring an air purifier, a duster, ear plugs, a mega dose of patience, and a comfortable...

When you have me as your customer who stayed there for more than 10 days in April and May, you should maintain your professionalism with me.. Dont treat me like im your friend, calling me Abang (definitely not apropriate), didnt even say hello to greet me whenever i have things to do at the front desk and worst of the worst, some of your male staffs didnt know how to smile.. IM NOT FEEL WELCOMED AT ALL BY SOME OF YOUR STAFFS BEHAVIOURS!!I have visited here multiple times, and my experience staying here is about 50:50. I LOVED the overall views, room and all the facilities BUT, SERVICES WAS LIKE A 2 STAR HOTEL eventhough they claimed to be 4 star.Firstly, some of the front desk staff lack basic customer service skills. A few of them don’t even say simple things like "thank you" or "hello" to customers. Moreover, some of them do not smile when dealing with customers. I understand that working at the front desk is tiring and you have to serve hundreds of customers in one shift, but that is no excuse to serve customers carelessly.One of The good things about it here was the female staffs (i think its their managers) at the front counter, in my opinion, weee very professional.. They greet customers with a hello, smile gently, and provide great services. However, some of the male staffs lacked training. Very poor in this regard. They don’t know how to address customers respectfully, such as using "Sir," "Mr.," or other polite forms of address. It is truly disappointing and at times disturbing because i expected this so called 4 stars hotel, its staffs know how to provide its customers with great services but some of them, didnt even know even the basic smile and hello greetings.For example, today when I checked out, a male staff did not even say thank you and didnt even look me in the eyes when i handed the room key for check out... Hello, i paid almost rm1000+- to stay here and you cant even treat me wuth respect and kindness? If you cannot do even basics services why on earth did u even work as a front desk staffs in the first place??One more thing that i noticed, they only serve you well if you are a new customer. If you are a frequent guest, their service to you tends to be lackluster. This is my last time staying here. I came here to rest and to meet clients..and this hotel didnt even deserved to be a 4 stsrs hotel. Its just terrible.I have not encountered such poor service at other nearby 4-star hotels like Innside Melia or Sunway Velocity Hotel.Please learn how to serve customers properly and professionally. Don’t be stingy with your smile. Don’t address customers with informal terms like "bro" or "sis." I stayed here for more than 10 days in April and May, and I urge you to treat your loyal customers with respects and humility so that they will return next time. Don’t treat me worse just because I...

100 days since I made an official complaint and spoke to representatives from Care Concierge and UOA on my bad experience with Komune Care.

The reps promised to respond officially to my complaint letter but all I received was a generic response and answers that were contradictory to what we were initially told. When I continued to question further and asked for more info, the reps did not bother to reply to my email nor to my whatsapp messages. And these are the C-Levels and higher ups in both organizations.

It is now clear to me why the leadership and mangement of Komune Care behave the way they do. Can't blame them when their bosses in Care Concierge and UOA behave the same way i.e. when faced with questions and negative feedback from clients that they cannot answer or address, they do their disappearing act and hope you eventually leave them alone and go away instead of seeking proper closure with the clients!!

What a horrible experience this has been dealing with Care Concierge, Komune Care and UOA. THEY DO NOT CARE AT ALL!!

Updated post:

This is in reply to your response to my earlier review where you mentioned that you will forward my comments to Mr. Muntoh. Unfortunately Mr Muntoh is not interested to listen to my feedback.

Since Komune Care is a JV between Care Concierge and UOA, I would like to be directed to the person in charge from UOA. Would that be Mr Mark Chen, the GM of Komune Living and Wellness? Please let me know, and if yes, how can I contact Mr Mark Chen. If not, please direct me to the right person.

Thanks Joanne

What looks good on the outside does not mean it is the same inside, and that is exactly what my experience with Komune Care was.

The management and leadership team were all talk with lots of empty promises made. Good at PR and talking but failed terribly in listening and in execution.

Operationally weak with poor communication flow from the top down to the caregivers on ground. Instructions and information were not passed down to the caregivers.

Basic service like dispensing of medication was not consistent and was done at their convenience and not according to patient’s needs.

Food is also not consistent and some days the food that was served was not suitable for the elderly.

When you dare as much to question them and raise concerns about their basic care & services, their solution is to charge you more.

And these are just the tip of the iceberg. A lot more was said and done and from the handling of the issues at hand, it was very obvious that Komune does not care.

A hugely disappointing experience given the so-called reputation of some of those in charge...