OYO 89717 Budget Star Hotel — Hotel in Kuala Lumpur

I have so many issues with this "so-called" hotel, I barely know where to begin. We had booked 5 nights on Hotels.com and paid with my credit card. When we arrived we were told about the RM 50 security deposit and the RM 50 tax (RM 10 per day for 5 days). They wanted the money immediately, but we had not converted all of our money from US dollars to Ringgits. We paid part of the fees with the cash we had, so I asked if I could pay the balance with a credit card and I was rudely told NO, we don't take credit cards. I wondered why because l had paid on line with a credit card. So we asked if we could pay the fees after we exchanged the money. They reluctantly agreed. We went out the next day and exchanged our money and came back to the hotel to pay, walked into the lobby, but no one was at the front desk. We rang the bell but no one answered, so we went up to our room. After about 5 minutes, the power went out. We figured it was some type of brown out so we waited about 15 minutes but nothing happend, so we went down to the desk to see what the problem was. The desk clerk rudely informed us that he had been instructed by the manager to turn off the power to our room because we had not paid the balance of our fees. I was totally flaberghasted and furious. It was 95 degrees outside, and they decided to punish us by turning off the air conditioning and power. This was UNBELIEVABLE AND UNFORGIVEABLE. The room was clean, the first night but it was never cleaned again during the five days we stayed. We even asked the maid one day when we saw her in the hallway and she told us that she would clean it but never did. We planned on staying for a couple months so we asked if we could receive a discounted rate. We wanted to speak to the manager, hoping to get the best rate possible, but he did not have the courtesy to come out and face us. We were told what the discounted rate would be, and we were going to take it, but on the morning we were supposed to check out we were told the that we had to pay for the entire stay up front. We were prepared to pay monthly, but they refused to listen. We could not come up with that amount of cash, so we were stuck with no reservation for the night. The rented us a smaller room for twice the rate. We had no choice but to take it. We went out searching for a new hotel and thankfully, we found a much nicer hotel for a good rate. We paid them for the first month with no problem. |I would NEVER recommend this hotel to anyone. We are very thankful that we are in a better place, a much better location. I wish I had taken some pictures, but this p.a e was a dump. In the hallway where the elevator was located, hunk was piled to the ceiling. I couldn't believe that the management would allow this to be seen by his guests. Again, this place was terrible, the staff and management were rude, and it was just a very bad...

My overall experience was phenomenal! Here is my review of the hotel:

Location: The hotel is about a 5 minute walk to the Chan Sow Lin LRT, and a 10 minute walk to the Chan Sow Lin MRT. There is both a 7/11 and a Family Mart nearby, and to those interested in attending Imperium College, the hotel is directly across from it.

Affordability: Out of the hotels I have seen, the rates here are some of the best you will find in KL

Staff: The staff are very accommodating, helping to answer any questions in a timely manner. Also, they attend the front desk 24/7.

Security: The door to your room can only be opened with your key and there are cameras to ensure your safety. Not to mention the 24/7 staff at the front desk.

Wifi: The internet here is fast, stable, and reliable! I have had no issues with it thus far.

Housekeeping: The hotel does include cleaning but must be notified ahead of time, from the ladies I had met they seemed both hard working, and cheery.

Rooms:

Single: The small rooms have the basics, a bed, small tv, aircon, and a bathroom with a shower right next to it. There is a desk, and chair as well.

Queen: This medium sized room has plenty of space to move around in, it has everything that the smaller room has but with a lot more room to relax and a bigger bed. Well worth the upgrade in my opinion!

Notes: The building is a bit older so expect some wear and tear in the rooms. I noticed some cracks on the walls but nothing out of the ordinary for an older building.

Additional notes: I̶ t̶h̶i̶n̶k̶ i̶f̶ t̶h̶e̶r̶e̶ w̶a̶s̶ a̶n̶y̶t̶h̶i̶n̶g̶ I̶ w̶o̶u̶l̶d̶ l̶i̶k̶e̶ a̶d̶d̶e̶d̶, i̶t̶ w̶o̶u̶l̶d̶ b̶e̶ a̶ k̶e̶t̶t̶l̶e̶ f̶o̶r̶ b̶o̶i̶l̶i̶n̶g̶ w̶a̶t̶e̶r̶ s̶o̶ I̶ c̶o̶u̶l̶d̶ m̶a̶k̶e̶ c̶o̶f̶f̶e̶e̶ &̶ t̶e̶a̶. A̶l̶t̶h̶o̶u̶g̶h̶ t̶h̶e̶y̶ d̶o̶ p̶r̶o̶v̶i̶d̶e̶ b̶o̶t̶t̶l̶e̶d̶ w̶a̶t̶e̶r̶ o̶n̶ t̶h̶e̶ f̶i̶r̶s̶t̶ d̶a̶y̶ a̶t̶ t̶h̶e̶ h̶o̶t̶e̶l̶, i̶t̶ w̶o̶u̶l̶d̶ b̶e̶ n̶i̶c̶e̶ i̶f̶ t̶h̶e̶y̶ h̶a̶d̶ a̶ w̶a̶t̶e̶r̶ p̶u̶r̶i̶f̶i̶e̶r̶ s̶o̶ g̶u̶e̶s̶t̶s̶ w̶o̶u̶l̶d̶n̶'t̶ h̶a̶v̶e̶ t̶o̶ g̶o̶ o̶u̶t̶ t̶o̶ g̶e̶t̶ t̶h̶e̶i̶r̶ o̶w̶n̶ w̶a̶t̶e̶r̶ a̶f̶t̶e̶r̶ t̶h̶e̶ f̶i̶r̶s̶t̶ d̶a̶y̶. O̶v̶e̶r̶a̶l̶l̶ t̶h̶o̶u̶g̶h̶, f̶o̶r̶ t̶h̶e̶ p̶r̶i̶c̶e̶, i̶t̶'s̶ o̶n̶l̶y̶ a̶ m̶i̶n̶o̶r̶ i̶n̶c̶o̶n̶v̶e̶n̶i̶e̶n̶c̶e̶.

Edited: They now have a water purifier on each floor that dispenses both hot and cold water....

The worst hotel I've been at, ever. They didn't even clean my room, the garbage can was overflowing before i even entered, yet they made me wait until 2pm before checking in, why did they make me wait if they weren't going to clean it? I asked them to clean it twice and they never came. They didn't even wash my sheets or towel or blanket, the blanket stinks and there's stains on the sheet. The ash tray had cigarettes in it when i entered.

Also the walls are very thin, and even though i'm closer to the center of the hotel, i could hear music outside all night long. Honestly, if it was just a dirty hotel, whatever, I'm paying $14 a night... but if i could at least sleep it would be decent. I understand this isn't something a hotel has much control over, maybe they could renovate the windows in the hallway and make them more sound proof, because that's where it seems the noise is coming from.

Edit: I know this is late, but just wanted to let anyone know who reads this, OYO responded to this review. I got in contact with them and they did ABSOLUTELY NOTHING to solve my issue, in fact, halfway through they stopped responding, i even sent a follow up and no response. I checked out early because the hotel was so awful, yet they still charged me for every night i didn't even stay there. Least they could've done was refund the days i...