Hampton Inn & Suites by Hilton Los Cabos — Hotel in Baja California Sur

⚠️IMPORTANT: READ BEFORE YOU BOOK❗ After speaking with a fellow guest, I discovered that this hotel is frequently targeted by criminals. As a former assessor, I hope this post will help you manage such situations if they happen to you. Our Experience: In our case, there were three perpetrators—two men and one woman. These scams typically involve one person as a distraction, another to steal, and a third as a lookout. They carry backpacks to swap items easily and wear caps to obscure their faces from security cameras. One will spill salsa on your back and offer to help you clean it up in the washroom. Their accomplice follows, attempting to steal your wallet while you're distracted. This can leave you or a loved one isolated in the hotel lobby washroom with strangers, a situation potentially dangerous for anyone, especially children or the elderly. We were fortunate that the third accomplice, without her cap, warned the others when she noticed someone looking for my family member, allowing us to see our family member exit the washroom quickly on the security footage. The three culprits stood next to the washroom entry to have a discussion. HILTON ISSUES: Criminal Protection: I read another review where an elderly lady received little help after a theft. When I asked to view the security footage, the general manager showed me clips saved on his phone, where the culprits' faces were visible, particularly the woman who hadn't put on her cap yet. He claimed he sent images to the police but sent ones with partial face coverage instead of clearer images from the lobby. YOU HAVE TO FILE THE POLICE REPORT. I didn't do it because the GM said he did, but it is unclear if he did or not considering how his staff decided to behave. Why did the GM send pictures of the culprits where their faces were covered? Did he know them? Were they staff (like the situation with the elderly lady)? These are important questions in this investigation. Guest Punishment: I wanted to see full security footage detailing the 14 minutes between the theft attempt and the culprits' departure. However, the staff, citing various reasons, refused to show it. The acting manager even deactivated our room cards, giving me a response of "You don't want to see the security video," only reactivating them after I insisted a couple times and doing so with a smug look. Her dismissive attitude and behavior were entirely unprofessional and out of line. Was this a deterrent or threat? HILTON CODE OF CONDUCT VIOLATIONS: Guest Safety & Incident Response: The hotel failed to maintain a secure environment, allowing criminal activity with minimal intervention with inadequate response to theft reports showcases a lack of commitment to guest safety. Staff Professionalism: The manager's conduct, including deactivating room cards and disregarding concerns, reflects poorly on Hilton's service commitment. Transparency: The lack of transparency and communication regarding the security footage demonstrates a disregard for guest concerns. PROTECT YOURSELF: -Report any incidents to the hotel and document your interaction for customer support. -Email guest.correspondence directly to ensure a record (responses may take up to 3 days). -Contact customer support, but be prepared for potential hang-ups before reaching a helpful representative (it took me three attempts). -Request the escalation department's phone number with each representative you speak to, and ask for Corporate Head Office's number. If your case involves police, they will not be able to help. Further inquires via email will result in them ghosting you. -Call Corporate Head Office number and report any violations of Hilton’s Code of Conduct. If you've read this far, you might imagine yourself or a loved one as a potential target. While the hotel offers a decent breakfast, always prioritize your safety by staying in pairs or groups, and remain vigilant. These criminals blend in, and the illusion of safety makes you a target. Travel safely and best of luck. Click ❤️ to help friends & family...

If you're looking for a nice stress-free hotel to stay in, in CABO look elsewhere!!!! Do not stay here!! This hotel is on the SAN JOSE side beaches are a 10-15 minute drive from here. Playa Medina is in SAN LUCAS about 25 minute drive from here. BEWARE!!!!

Didn't receive the room I requested to book. Was assured they would make it right and switch me to the room type I requested and for the inconvenience would have an ocean view suite but I would have to wait a day until room becomes available. Well I called as advised the next morning room wasn't available yet so I waited until afternoon until after 3pm. Spoke to Wendi who assured me she would correct everything. Horte told the her to give me a regular room instead and that I had to wait another 20 minutes because it wasn't finished being cleaned. Wendi explained to her what happened but she didn't care. I didn't like the attitude and illtreatment due to an error not on my end but the hotel. I let them know I'd be contacting Hilton and I would stay in the wrong room. There were several clicking noises throughout my entire stay in my room. I couldn't figure out where it was coming from. Really creepy. Also there was no microwave in my room as promised only a refrigerator.

Everyday I stated here I got 2 pool towels with no issues. Well one day I got 1 pool towel from Horte I was asked to leave my driver's license in order to get a pool towel I didn't have my driver's license on me so she made me sign a peice of paper for the towel. No one else did this my entire stay. I noticed my party of 2 were the only African American people in sight. I asked other people were they also asked to leave their DL or sign a paper and they looked at me in disbelief because they had not been treated the same as I was. Also didn't like all the workers at the front desk stopped and stared at me and the computer then spoke spanish during my transactions.

If you need a TAXI the staff at this hotel contact their own people, to pick you up on their personal cell phones, as they said "they call people they trust" to take you to the airport for a cash fee of $50-60 USD. They don't allow the TAXIS to pick you up from this hotel like all the other hotels. So if you have prepaid taxi service you will not be allowed to get it at Hampton Inn & Suites. Instead you will have to get an uber for about $25.65 USD OR $429.99 MX to get to the airport. Or use their friends in their personal cars to take you.

This hotel is not close to the beaches or any activites you can easily walk to. You will have to use the hotels' buddies to pick you up and pay whatever they charge or get an Uber to the places you want to go.

Overall Hampton Inn & Suites...

Well looks like no one has responded to my several emails so we resort to posting a review.

I hope this sheds light of my experience of the Hilton Grand Vacations “experience” at this participating hotel.

When we first signed up for our AMEX card we got a call from Hilton Grand Vacations asking us if for $500 we wanted to book an experience with them in Cabo, Vegas, or Cancun (I believe was the last option). We chose Cabo having never been and hearing great things.

The deal being, we pay pre-pay $500 for the hotel and in return we have to do a Sales Tour. A deal we willingly and knowingly accepted.

Unfortunately, what a horrible experience it was. I’m sad to say, I would never recommend this to a friend and in fact I’d warn people about this. It felt like such a scam from the moment we arrived at the hotel.

We were told we’d be out in one of the Hilton hotels and were put in the Hampton. The hotel was completely run down, not well kept, not the “Hilton” experience we were promised.

First off, the rooms were old. The couch was torn, the bathroom mirror had a crack that was sealed with a sticker, the toilet didn’t work, and the pool didn’t even have lawn chairs to sit out in. Just tables and “cabanas” that were full of mud! I’ve attached pictures.

So anyone who knows anything about Cabo is that your hotel and resort is about 90% where you spend your day. There was NOTHING to do. And the things there were to do were disappointing to say the least.

To top it off the day we had the tour, no transportation was provided. Which we were told about, but seriously, $30 to go to a hotel that’s 5 minutes away? Hilton seriously can’t better accommodate their guests?

The sales tour was actually great. However due to a myriad of reasons, we decided not to move forward. I will be honest many of those reasons included feeling absolutely scammed by Hilton.

Does Hilton seriously think we are stupid enough not to realize that you put us in a run down hotel and then “impress us” with the fancy hotel for the tour? It was a sales tactic!

If anything it just showed us you could’ve given us a better experience, but chose not to! You care more about making money for the tour than the actual experience of your guests. That didn’t give us any confidence to move forward if the Hampton is any evidence of how you take care of your hotels.

We were deeply DEEPLY disappointed and will not be recommending this to anyone in the future as we’d hope we would.

I really hope they’d respond to my email to help future guests but here I am warning them instead. Don’t spend your hard earned money on expensive flights to be met with a disappointing experience.

If this is where you are...