Hotel Imperial Laguna by Celuisma — Hotel in Cancún

THERE IS NO WORD FOR WHAT I SAW. I beg you to take any other hotel for your own safety and health. This hotel should not even be on the market. It's insanitary and unsafe. I booked through Priceline, paid in full, arrived to the hotel at 11:00pm, asked to check one room before checking-in. First room: no locker working. Second bedroom: no locker workings, blood stains, disgusting insanitary bedroom overall (see pictures). Third room: stains all over the bed, insanity. I've NEVER seen an hotel as insanitary and unsafe than this one. I've stayed in MOTELS, HOSTELS, and cheap places in countries in development, yet I never saw this level of uncleanliness. I promise you, ANY other hotel will be better than this one. I ended up homeless at 11pm in a foreign country with no phone and no internet. Save yourself the pain. Good luck! Trip typeVacation Rooms1.0Service1.0

Andrew Froemming 3/5 a month ago on Google This hotel was a great value. It's furnished in a very minimal way. The property shows it's age. However the staff are nice and the property seems pretty clean. Overall this is not the property for you if you are looking for a high end experience but if value is your game it's worth considering. Rooms3.0Service5.0Location5.0 Response from the owner a month ago Thank you so much for leaving us a review. We are pleased to hear you had a nice stay and enjoyed the service.

Stanley K. 4/5 2 weeks ago on Google Excellent spot in the Zona Hotelera to experience Mexican food in a festive atmosphere - every day is a holiday. We had the typical starters including the avocado ceremony as well as the …READ MORE

Theo G 2/5 a month ago on Google We have been here before and left a good review. This time we did not book in advance and received a bad room with a higher price. Broken balcony door, broken toilet, bed bugs, really old furniture and the worst …READ MORE Rooms1.0Service2.0Location3.0 Response from the owner a month ago Hello, we are sorry to hear your stay wasn't what you hoped for. Thank you for taking the time to leave us a comment, we'll make sure to check on the oportunity areas you metion.

Malte Gorski 1/5 7 months ago on Google We stayed in the hotel for 4 days. When we checked in, the tables and windows in our room were not cleaned. When we asked at the counter they said it will be cleanded, but it didn't …READ MORE Trip typeCouple Rooms1.0Service2.0Location3.0

Twinkletoes Videos 1/5 5 months ago on Google This morning we discovered that over $200 USD is missing from our room. Do NOT stay in this hotel. Trip typeFamily Service1.0Location1.0

Ryan Fox 1/5 a year ago on Google I do not recommend this place at all. We had some flight cancellation issues and a stranded family member, so it was a last minute booking online. Then, when we arrived, we arrived late so we also stayed there for a night - it was not …READ MORE

John Doe 1/5 10 months ago on Google Toilets without toilet seats, room Safe that is not secured, water backing up in face basin, micro wave that does not work, TV that does not work, door lock broken, foul odour ... NASTY NASTY....I switched room five time in seven days.They …READ MORE

B B 3/5 2 years ago on Google SMELL YOUR TOWELS BEFORE USING THEM!!!! Me and my husband spent the week at this hotel which was chosen by our travel …READ MORE

Maurielle C 3/5 3 years ago on Google We have never stayed here in the hotel but we have eaten at the restaurant and swim in their pool .Their food is normally good but it’s outside so the humidity often makes it a little worse than it would be at normal room temperature. The …READ MORE Response from the owner 3 years ago We appreciate your comment!

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All about Cars 1/5 8 months ago on Google Worst hotel I ever been in Lizards on the bed and disgusting restrooms I get robbed by the receptionist …READ MORE Trip typeVacation ·...

Don't do it! This place is awful. This place is worth $40/night, max. We booked an upgraded room with kitchenette. We were shocked to be shown to what looked like a lock-off bedroom of a 2-bedroom unit. It didn't even have a room number! No kitchenette at all; not even so much as a drinking glass. Access to the room was in a little corner off the garden, where you had to step around a hole with a small loose cover. There was a family in the adjoining room and a kid pounded on something until midnight and started yelling at 6am. Shower was so clogged it was just a cold dribble. The guy who checked us in, an unfriendly older guy with glasses, wouldn't even give us a 2nd room key. It was important to have one because one of us had appointments. Flat out refused. He was also there the next morning when we went to explain that the room he'd given us was completely unacceptable. We had to stand our ground and show him the online description of the room from both our 3rd party booking and their own. He finally relented and moved us, but we had to wait for hours. So, our only free day was wasted. The new room was better. It was on the 3rd floor. The balcony had a bit of a view of the pool, gardens, and lagoon. No furniture on the balcony. The "kitchenette" at least had a handful of dishes and a microwave. No coffeemaker as advertised. The microwave couldn't plug in on the counter so we had to put it on a chair across the room. One morning I found a huge cockroach lying dead by my bed. In the 5 days that we were in that room, the housekeeper came in to do our beds once. We emptied our own garbage. Sheets/towels and blanket were very grubby looking. One sheet was ripped. The "white" bedspreads/blanket were stained, and I deeply hoped they'd been washed. You'd think it would be quiet, but the party club bass traveled across the lagoon a couple of nights.

Positive: The elevator worked The gardens were quite nice There were always lots of loungers available, probably because the place was mostly empty. The younger staff on the desk were quite nice.

Note: we saw them trying to charge some guy 500pesos for a relatively small stain on the sheets. He had to wash the sheet and bring it down to the desk to prove it before they'd...

SMELL YOUR TOWELS BEFORE USING THEM!!!!

Me and my husband spent the week at this hotel which was chosen by our travel agency. The hotel stay was great the first few days but the last three, we noticed whoever was cleaning our room didn't care.

One day during our stay it rained really hard and it flooded the floor, we had to use the bathroom towels to dry off the floor. When we were done drying the floor, we left them in a ball on the corner so they could be removed and replaced with fresh towels. We ended up leaving the hotel room the next day for them to clean the room while we went to the beach, when we returned the same towels were folded on the sofa and they were soaking wet and smelt from using them the night before on the floor. I'm not sure if the maid thought we wouldn't notice but right away we noticed they were the same dirty towels. I went to the bathroom and was horrified to see the same bathroom towel that was on the floor hung back up to be reused. I thought they give you a fresh towel every day...

I noticed also that when we finished the shower gel and shampoo, they failed to replace them in the bathroom but thankfully we ended up buying our own from the nearby shop. towards the last three days they didn't even bother to throw out the trash so we had to leave it in the middle of the hotel room for them to notice.

Every night there was loud banging and booming noises, sounded like someone was doing construction in the hotel in the middle off the night. Me and the husband were woken up by a loud boom around 2am, sounded like a gunshot in the room next to us. Not sure if it's the AC making all that noise

after reading all the reviews on google, I was afraid to stay in this hotel after reading that they steal from your luggage so we bought luggage locks as a precaution.

No microwave in the room as advertised

Room 703 floods when it...