Hotel Stella Maris — Hotel in Mexico City

As we were arriving to the Hotel Stella Maris the Uber driver said that this was NOT a good street (Sullivan 69) because it was full of prostitutes and suggested not to go for a walk around there. I thought he was exaggerating but unfortunately he wasn't. We checked in and payed in full for 6 nights. At night time I got bit by bedbugs and one of my fingers got swollen. Too bad I didn't take pictures of it otherwise it would have been easier to get a refund with such evidence. I went to talk to someone at the Front Desk at 1am and explained the situation and he said it was okay that they would only charged me one night for which I agreed. The next morning my husband turned in the key and we left the hotel. I called a couple of days later because I hadn't receive a refund and they said they couldn't give me a refund because I didn't ask for it when I first left. I guess they thought I was going to pay for all 6 nights to reward their HORRIBLE SERVICE. I am still trying to get a refund and I hope I do. Overall, rooms are really outdated, beds have bedbugs (at least the one in 404) the restroom seemed to be very clean. Elevators are old and not well taken cared of; they are also carpeted. Please be advice that you need to jump in as soon as possible because it may crush you on your way in. The Lobby and the Restaurant are probably the nicest/clean things the hotel has. Manager Eduardo was extremely rude and uncooperative about giving me a fair refund for my one night stay. He lacks customer skills and should be sent to training. Brenda was also very unprofessional and not helpful in the sense of providing me with names of the people I needed to talk to about...

This was the only reasonable hotel I could find during the Easter holidays. My regular hotel had no rooms so we chose this one. We arrived at 4 am from Oaxaca and amazingly we did not have to wait for our room so we had a good sleep before our friends arrived. I thought the bed seemed larger than the queen size we had reserved and when I our friends arrived, I realized that we had been given the king size they had reserved and they were given a queen. The room was somewhat small but clean and had a built-in dresser and luggage area. The king size bed was very comfortable. The very clean bathroom had ample mirrors but the "tub" was really just a 1/2 tub usable for showering. The two negative points were the bathroom light was overhead which was useless for shaving and the maid left open the service area door in the hall which was not a nice sight. The restaurant looked very nice but the buffet breakfast cost more than Sanborn's. Unfortunately, we missed the Sunday art market held in front of the hotel but I have caught it in the past and it is worth visiting. The location, about three blocks from the Paseo de la Reforma, is good and there are taxis waiting outside with posted prices to most locations. If I didn't know my regular hotel, I might choose this one but I know better ones...

Wow! Such a great hotel I absolutely loved it! I thought they were going to discriminate me by the way I look to be completely honest but no. I was treated super well since the first time I called and also the rest of the staff was great and friendly too.

Pros- ✅ Cheap $1,100 pesos for the smalleSt room 1 bed Great location in cdmx Safe environment inside and the surroundings outside the hotel were safe too! 7-Eleven nearby Breakfast restaurants nearby Decent sized park in front of the hotel (and they have a dog park and a skating area) Quiet Friendly staff They also have a restaurant inside the hotel The rooms had a bathtub Good Wi-Fi signal and connection (4th floor) They also have a pool on the ninth floor it was very small and simple Elevator Clean hotel ❗️❗️❗️ honestly what I loved about this hotel the most was that they give you a thing to hook on your door knob that says do not disturb and on the other side it says “I want my room cleaned” so you can actually flip it around if you don’t want them going inside your room and cleaning it !

I can’t think of any cons to be honest I had a great experience it was my first time with me and my partner and it was our first time in...