Hotel Heaven Suites — Hotel in Playa del Carmen

Look no further! If you value: Excellent service by wonderful human beings that make you feel at home and treat you with care and respect (Laura, Johnny, Liz, Sofia, Josefa, Daysi, and the entire team of room and hotel cleanliness and maintenance). Modern Luxury Comfort Beauty and attention to detail Safety Very fair prices Tranquility and convenience A honest and very human company. I almost do not want to make this review, because I am afraid this wonderful hotel will be booked out when I come back. Congratulations to the owner and the staff. You really run a great hotel. I have to say I am a very seasoned world traveler who worked in the high-end hospitality industry for nearly 2 decades. Needless to say, I have extremely high...

This hotel was wonderful. It is clean and safe. The pool is great. The staff are nice. The rooms are well maintained. Ours had a safe and a washer/dryer, which I don’t recall seeing in the listing. We were in a suite, so maybe all rooms don’t have these amenities? Right across the street is a convenience store (great for water, milk, fresh fruit, etc.), a fabulous taco shop (Taqueria Los Compas), and an ice cream shop. The hotel is a bit off the beaten path, so you are not in the heart of Playa Del Carmen. Radio Taxi PDC charged about 200 pesos to go to and from downtown. I would definitely...

The place looks as good as the pictures. It’s modern and in a good location close to the main road. There is a 711 across the street which is super convenient. There is also ample parking. The only drawback was the lack of hot water for showers. The water was hot/warm only for 2-3 mins then it’s a cold shower every time. They need bigger water heaters especially for the 2 bedroom apartment where you have multiple guests. Other than that, it was really nice, quiet,...