Puerto Corcho Hotel — Hotel in Puerto Morelos

ON Booking.com, you will see various amenities shown such as a safe, a balcony, microwave, cooking area. NONE of these actually exist. I booked and expected what I paid for. Upon checking out after my one night say, I contacted Booking.com. You see, there is no front desk staff and the key has to be left with the adjoining restaurant . The hotel also has dangerous stairs with no railings( no elevator), numerous street dogs living streetside which bark at every passing vehicle all night long,and difficult to find due to lack of signage. Despite Booking.com and the hotel agreeing to refund my charge after I sent my banking info( they refused to credit my credit card), I received not a penny of a refund. The stay was in Jan. and each time I call, I am told that the matter is under review. I would discourage anyone to book even one night's stay at Puerto Corch Hotel. I would also beware of Booking.com and their sketchy business practices. I stay 100+ nights per year travelling and this is among the worst experience in the area of deceptive...

Room booked for 2 people for 3 nights. We left after 2 nights- no refund offered after we told people we didn't like it. But it was cheap at $35 US /night. Only one towel was provided and when we asked for more they turned a sign around that says they are $5 US each extra ! Then we find out that there's no hot water or water pressure so toilet took 30 minutes to refill. Tile floor in the shower was very slippery when wet. No vanity or shelf in the bathroom. Only one side of the kitchen sink worked. No coffee maker or dishes of any kind. There was a range hood in the kitchenette but no range top just a capped gas line poking out of the counter top. No view at all except for stray dogs and broke down car across the street. However the room was clean and beds were nice and firm and the ac...

2 bed room: 700 pesos/ $35 USD (weekday), Dec. 2020. We got a large corner room, facing both streets.

Check-in was fast, no parking available but they have a camera facing the sidewalk so we parked there.

Rooms are clean and very spacious, with cotton sheets. They have a fridge, microwave, dish sink, safe, TV (Netflix, YouTube etc.), internet, warm didn’t get hot, split AC and ceiling fan.

Location wise its a bit far from beach, its a very nice choice if you have a car.

Overall its a very nice hotel, 4 stars because of location and hot water...