Hotel Itzá Cobá — Hotel in Quintana Roo

It's a brand new hotel so I'm giving them five stars to start them off nicely, but there are some problems. The hotel is small and attractive with nicely-furnished rooms. The bathroom is plain. The hotel is so new that they haven't yet gotten around to installing toilet seats, so you're sitting on the rim, which is uncomfortable and somewhat gross. Hopefully they'll take care of this VERY soon. There was hot water (took a while to arrive) and some toiletries (soap and shampoo of low quality). The hotel is right in front of a beautiful lake, but only the two suites right above the reception have lake view. The other rooms have no view. There is a cute small pool but the water was frigid (February). Only two loungers are available, there's no room for more. WiFi was OK in some areas but weak in others. Soundproofing is poor. Fortunately there were few other guests, so little human noise; however there are lots of dogs in the surrounding neighborhood and they were barking until very late at night. Breakfast was excellent! A nice guy prepared it, it was varied, pretty and delicious. The staff were lovely and welcoming. The hotel is a short walk around the side of the lake to the ruins, so no need to pay for parking there. Entrance to the ruins...

This was the best hotel I stayed in in Mexico while traveling throughout the peninsula for two months. I stayed for 10 days, and everything was 100% perfect the entire time. That's not easy to do! The staff and owner are super kind, the architecture and design of the building are unique and beautiful, the food at breakfast is delicious and made to order, the rooms are very comfortable, and it is spotlessly clean. In this hotel you are surrounded by nature and yet only steps from the ruins and several excellent restaurants -- all easily walkable. In addition, the wifi and cable were great, and the water was excellent!!! Best water pressure I've experienced in Mexico. Finally, the people in the village of Cobá are so warm and friendly that you will definitely want to spend time here. You can view the gorgeous sunsets over the lagoon and see the top of one of the buildings in the archeological zone, all from the front steps of the hotel. Perfect place,...

I stayed here for a week and really enjoyed the experience. Great value and perfect location for visiting the Cobá ruins. My room was basic but adequate. Very clean, spacious with a good-sized private bath and AC. Delicious a la carte breakfast!

The staff are super accommodating and attentive. They modified my reservation upon request and did it one more time when my schedule changed again. They also gave me two bottles of water every day, offered a pillow seeing me lying in the poolside hammock, and provided a brand new electric kettle after I asked for hot water for tea.

Unfortunately Chichen Itza is closed due to the Maya Train project. More tourists are coming to Cobá. It was worth staying in town and going early to avoid the crowds brought by tour buses. I personally loved the quiet time in a small town and visited Tulum by taking the colectivo (return...