Fiesta Inn Veracruz Boca del Río — Hotel in Veracruz

We had a 10 day stay, we checked in but room was not ready since it wasn't 3pm. The young lady at the door told us that they had another resort and if we would like to see it to kill time and there we can eat lunch, so we decided to go. When we get there we are greeted by another person they ask for our information, how much money we make come to find out it was like trying to convince us to buy similar to a timeshare. It was supposed to be 90 minutes came out to be 120 minutes because they kept bringing other people to try to convince us. The first lady was a sweet heart she was just doing her job. We kept saying we where not interested and they kept on trying to convinced us first to pay $50,000 within a 40 year time plus $1999 to maintenance your points then they kept trying to drop the price, we wanted to leave but they said we had to sign some paper to say we refuse the deal or something. But kept bringing other people and trying to make a deal. They finally gave us a paper to sign and gave us some kinda food voucher for our time we didn't take it we just wanted to go to our resort. Now we are tired from our long flight and wasted time with this time share thing. We finally go to our room and it's nothing like the picture. The room looked like a cheap motel room. The room was dirty, there was no lock to the sliding door, so anyone from other rooms can just come in. The sliding glass door was brooking, there was a puddle of water outside the suppose views of the beach. We didn't stayed we checked out and got another place to stay. Worst place ever. Not sure how was that the Junior suite. The front desk girls where very nice at check in. And the bell boy also. But not worth spending your money. They need to be more cautious especially if a person is staying long stay you want the person to feel comfortable not give them a crappy room. You have a dime kinda view of the beach but it seems you re right on the next customers room the balcony is so close you can literally climb to the...

Stayed 14 days as American tourists in a beach front Mexican business oriented hotel. With our limited Spanish and their English we communicated very nicely. Very quiet and relaxing. Public areas of the hotel were immaculate. Choose to include the breakfast buffet when you reserve the room. The buffet was great and their drinks and other meals were also good. The staff were very friendly and helpful. The hotel is walking distance to many restaurants, a couple of casinos, and even a nightclub. The neighborhood is safe. There are many walkers, bikers and exercise enthusiasts along the walkway and public beaches. Since we stayed for 14 days, the hotel gave us a frig., bottled water, and daily coffee packets au gratis. The room had a great ocean view and was cleaned daily. (Make sure window tracts are cleaned and painted) The sink countertop was cracked and tub old but clean. Furniture was nice. The hotel is 20 years old and salt water has a toll on everything. Maintenance of painting the hotel, painting the wood posts in the pool area and the pool area itself is needed. A hotel concierge would be nice to arrange tours but we used Trip Advisor/Viator and our English speaking tours went well. Thank you Fiesta Inn for making us feel welcome and feeling as if we were part of...

We stayed for a couple of nights at this hotel because we usually love the chain but this hotel was actually disappointing from the moment we arrived.||First we were told we had to check in before getting help unloading our luggage, then there was a huge lineup for check in that took over a half hour to get through. I had requested a rollaway bed and they didn't even look into it, I reminded the person at the desk and he said he needed to check if they had any left but he never confirmed and we didn't get one. Then we got to our room and found it very run down, the terrace was actually all cracked it made us nervous to lean on it. The fixtures looked old, the phone would not work unless you tried hanging up and picking up at least 10 times. And if you actually got through to someone they would just ignore our requests, I asked for them to bring us a spoon no one ever came and on the second night there was a party and it was midnight and it was so loud we didn't sleep... I called to complain and they didn't care. Food was mediocre so we didn't eat there more than once. We would not recommend, there are better...