ibis Casablanca Abdelmoumen — Hotel in Arrondissement de Maârif مقاطعة المعاريف

I've not been having the best luck with hotels in Morocco - my recent experience at Atlas Orient in Oujda brought to mind one of the great questions, who (was rating that wretched place highly in the 21st century)? My experience at Ibis Abdelmoumen brings to mind another, HOW THO? Like how is this one of the best rated hotels in Casablanca and what does this say for the competition? Let's start with getting in. I 'checked in' online and the email I received boldly stated that my cards would be waiting for me at 12pm. Yo Ibis, maybe be a bit more modest in your aims yeah? 20 plus minutes later after an exhausting journey me and my new closest friend in Morocco (judged by time spent together), the front desk clerk are still finishing off some kind of process (I was just standing there). Needless to say, having stayed at hotels around the world this was longer than all other check ins by an order of magnitude. Not only this, but my new closest friend tried to charge me the whole price of the stay despite me already paying a deposit - et tu, front desk guy?? (Luckily I wasn't so jetlagged to not notice).

At least after such an exhaustive process he ensured I got a decent room...oh wait, the toilet was broken and was continuously flushing - which we could hear from the hallway approaching the room. I guess if we'd spent another 20 minutes at the desk they might've caught it. Also these rooms are noisy bruh (Niagara toilets aside), like for real. We were on the 10th and then 8th floor with the window closed and there were so many car honks that you'd think Morocco had just won the World Cup (they hadn't). If 'urban chaos' sounds like your kind of audioscape get down to Ibis Abdelmoumen - just be sure to calculate in to your stay time enough to spend at the front desk. UPDATE: after evading that weird shakedown attempt (the request to pay the full amount having already paid a deposit) the front desk proceeded to call every room my family were occupying minutes later to say I hadn't paid and that I need to settle the balance immediately. Atrocious, shameful...

Since the check in the staff were very rude not professional at all. No initiative coming from them.

I was quarantine for 10 days as I was coming from DXB. No services was provided and I was paying on my own so I'm supposed to get a service as a customer staying in the hotel.

Whatever you ask them they are always refusing. They should have a sense of how to deal with the customer especially after the pandemic. People's are coming to spend some days or maybe they are having some plans to stay in the hotel so staff should know how to make them happy. They were acting like we are in the hospital and we are staying for free !!!! I really don't understand how such us employees are working in the hospitality industry!!!! Management should look after them.

Coming to cleanings, all the corners are dirty, when I checked in, toilet wasn't clean at all and I have to clean it by my self ( will not mention the deep details ) 🤐

One staff in the reception was nice and helpful he always comes evening or night ( Not Mohamed)

Worst case: one staff named Sara she fought with my wife !!! And when she asked about her manager she mentioned I don't have manager here we are the management and she told her I will bring police for you !!!!!!! Unacceptable behaviour!!!!

This is shouldn't happened in such us biggest group as Accor !!! Where are the management?? Why whenever we asked about a manager she/he is not present ?? Is it busy as this much that manager doesn't meet the customer and check their concerns????

I wish if I can share a positive feedback about my entire stay but unfortunately!!!😐

Please look after your team members, they supposed to get a training about hospitality industry. Meet the people's on check out and see what is the feedbacks and work on it to better improve your areas !!!

So sad to see Group accor ( Ibis ) in this level really you are giving a very bad reputation about the...

I've not been having the best luck with hotels in Morocco - my recent experience at Atlas Orient in Oujda brought to mind one of the great questions, who (was rating that wretched place highly in the 21st century)? My experience at Ibis Abdelmoumen brings to mind another, HOW THO? Like how is this one of the best rated hotels in Casablanca and what does this say for the competition?||Let's start with getting in. I 'checked in' online and the email I received boldly stated that my cards would be waiting for me at 12pm. Yo Ibis, maybe be a bit more modest in your aims yeah? 20 plus minutes later after an exhausting journey me and my new closest friend in Morocco (judged by time spent together), the front desk clerk are still finishing off some kind of process (I was just standing there). Needless to say, having stayed at hotels around the world this was longer than all other check Ind by an order of magnitude. Not only this, but my new closest friend tried to charge me the whole price of the stay despite me already paying a deposit - et tu, front desk guy?? (Luckily I wasn't so jetlagged to not notice). ||||At least after such an exhaustive process he endured I got a decent room...oh wait, the toilet was broken and was continuously flushing - which we could hear from the hallway approaching the room. I guess if we'd spent another 20 minutes at the desk they might've caught it. ||Also these rooms are noisy bruh (Niagara toilets aside), like for real. We were on the 10th and then 8th floor with the window closed and there were so many car honks that you'd think Morocco had just won the World Cup (they hadn't). If 'urban chaos' sounds like your kind of audioscape get down to Ibis Abdelmoumen - just be sure to calculate in to your stay time to spend at...