les ambassadeurs Hotel — Hotel in arrondissement de Sidi Belyout مقاطعة سيدي بليوط

My partner needed to catch an early plane from Casablanca - Mohammed V Airport so we though it would be wise to stay in Casablanca overnight instead of having to travel from Marrakech in the morning. On arrival at the taxi rank at the train Station, the taxi driver when we told him where we were going, immediately got on the phone to the hotel informing them we were coming. He then asked us what our nationalities were before stepping aside to have a further three or so minutes of conversation with the hotel staff, presumably the owner (he actually asked if we were a certain nationality which we are not). He then took us there but made a point to in with us and tell the hotel owner that we were the customers he called about. The elderly man at reception who spoke little or no English was quite rude in the way he dealt with us. When we were registered he refused to give us our passports back and insisted we collect them on checking out next day even though we had paid him in full. What a traumatising experience in a foreign land! We couldn’t leave the hotel as we had no ID and it was too late to find alternative accommodation. Only God knows what this man was doing with our passports overnight. The room (room 434) had terrible décor which was old and badly put together. The closet was painted black or dark brown inside! The bathroom had a shower but no enclosure so water splashed on the floor it was slippery everywhere after a shower. We couldn’t use the towels provided as they did not look clean at all. There was a double and a single bed in the room but the double bed was old and squeaky, obviously not fit for purpose. During the night someone was rolling what sounded like empty gas bottles down the stairs and sleep was quite simply impossible for a while. This is definitely my worst hotel experience to date. Three Star hotel? That must be the joke of the year! For the price, we got worse than a raw deal. I have no intention of ever setting foot into this...

I booked a surprise getaway to Casablanca for my boyfriend’s birthday which was ruined by the hotel. ||Upon first arrival, the hotel is further away from the landmarks and train station than initially thought - around 25 min walk from the train station. ||When we entered the room the bedroom seemed nice, clean and modern. When entering the bathroom the towel rail fell off the wall and hit my partner on the head. ||The shower was broken and water came from a small part of the shower at an incredibly slow pace. ||The balcony doors do not fully shut and the hotel is on a main road so constantly busy with traffic sounds all throughout the night and the rooms are incredibly cold. ||The curtains also didn’t properly fit the balcony doors so there was no way of making the room dark. ||To top it all off, I was told by the staff that I had booked a transfer to RAK airport for 450dhs only to find out that they were ‘unsure who had said this’ and would not honour this they instead said we could get a taxi for 2000dhs. ||We checked out of the hotel early and will not be returning. We expressed our complaints to the front desk staff who called a manager to come and speak to us but she said she would not come downstairs to speak with us. ||Terrible hotel, terrible management and whoever runs the booking.com page ruined...

One star is even too much !

I recently stayed at hotel les ambassadeurs, and it was, without a doubt, the worst hotel experience of my life. The moment I walked into the room, I was hit with a foul smell that was impossible to ignore. It was a mix of mustiness and something unidentifiable, making the room feel dirty and uncomfortable from the start.

To make matters worse, the bed linen was clearly not changed from the previous guest. There were visible stains and hair and the sheets looked wrinkled, as if someone had just slept in them. This level of hygiene is unacceptable, especially in a place where cleanliness should be a top priority. And as if that wasn't enough, there were no towels provided in the room. And when we asked for ones they were threadbare and barely usable.

The room looked drastically different in person compared to the pictures online. The photos made it seem like a modern, clean, and comfortable place to stay, but the reality was far from it. The hotel was outdated, poorly maintained, and had none of the charm or amenities advertised.

In short, I would strongly advise against staying at hotel les ambassadeurs. The poor cleanliness, lack of basic necessities, and misleading advertising made this the worst hotel stay I’ve ever experienced. Save yourself the trouble and look...